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I want to pass on a positive review of the Service... - Roymcneil
I want to pass on a positive review of the Service Department at Markham Subaru. I have taken both my wife’s Outback and my Ascent here for service and both times came away with a positive experience.
In both occasions, the work started on time and was completed when they said it would be. To add to that, they washed the vehicles before giving them back (a nice touch).
We have gone to other dealerships closer to home and weren’t as happy. We will be sticking with Markahm Subaru.
Tim was a true professional took care of my vehicle with... - Rick Lewery
Tim was a true professional took care of my vehicle with pride. My truck looks better than new friendly staff and a do it right mentality. I would strongly recommend giving white oaks collision centre your business. Been there 3 times and In each instance the truck looked spectacular! Thanks a million to Tim and the staff at white oaks!
Had a fantastic recent experience having my vehicle in... - J Bryant
Had a fantastic recent experience having my vehicle in for a tuneup! Friendly and knowledgeable staff, informative and reasonable. Joe in service rocks! Recommend giving Joe a call for your service needs!
Budd’s Subaru has given us service that goes far beyond... - Ian Cowling
Budd’s Subaru has given us service that goes far beyond the necessary. We purchased our 2019 Forrester elsewhere and I wondered if our service would be perfunctory because of this. Not so! Our service manager, Mike Campoli, has been thoughtful and knowledgeable and has worked very hard to successfully correct some initial problems wit the vehicle. He sees both the details and the big picture. He has our gratitude and thanks for all his help.
Melissa Yiu was a fantastic resource in purchasing my... - Karen L
Melissa Yiu was a fantastic resource in purchasing my 2021 Crosstrek from the initial conversation to walking me through my new car. I highly recommend both Melissa and Downtown Subaru!
After visit routine second service the break system get... - yuri
After visit routine second service the break system get rumbling when applied. Car is take only 20000 km! Before visit was excellent beak system, no problem at all. I do not believe in coincidence.
Waited 3 hours for an oem remote starter to be installed.... - Adam
Waited 3 hours for an oem remote starter to be installed. Was told it would be 1.5hr. they tried to upsell me on services I didn't need (pvc, exhaust bolt siezed, and front bumper bracket) after waiting 3 hours for the remote starter was told that parts they provided was defective. After a week called back to see the eta on my parts. Left a message for jonathan to call me back. He never did.
I was having brake problems and contacted the dealer. For... - tonyreynolds
I was having brake problems and contacted the dealer. For the first time I took advantage of their pickup and delivery valet service. At 7.30 in the morning the car was picked up at my apartment, and by 1.15 in the afternoon the car was delivered back to me with repairs completed. Best of all the cost was no greater than the same job performed earlier at an independent garage a year earlier. I am completely satisfied with the whole experience.
I received the worst car maintenance service from this... - my
I received the worst car maintenance service from this Subaru Brampton. The service advisor promised me he would send someone to drive me back to his shop to pick up my car. That did not happen. He did not even let me know if my shuttle service was cancelled. When I picked up my car I was asked if I had just an oil change?, even I was charged and paid more than $700. I received no report if my car would need any attention. He did not tell me my light signals were out. I had to have my car done at another shop only a few days after. Anil, the service manager did not care to reply to my call either.
Just bought a used 2019 Subaru Ascent. Christian was the... - Chris
Just bought a used 2019 Subaru Ascent. Christian was the rep and was great to deal with. He was quick to respond to questions and followed up after the sale. I wouldn't hesitate to contact him again the next time I'm looking for a car.
Poor service, no one picks up phone OR returns calls.... - Valid Review
Poor service, no one picks up phone OR returns calls. Bring vehicle in and problem never fixed. Get car back with pieces not put back!
Stay away from their service department. I was on this... - Reuel A.
Stay away from their service department. I was on this location twice for an oil change but two different amount I paid for the service. I still have the two receipts to prove that they ripped me off. Mike, the service adviser put an extra litre of oil in the bill to charge me and talked to their service manager and he gave me excuses in favour to this Mike the service adviser. Never go to this place.
Imagine being told by the General Manager, that since the... - Disgusted
Imagine being told by the General Manager, that since the new car was not purchased at that dealership they would not honour a warranty repair.
This dealership is horrible. We were having problems with... - Ellensipkens
This dealership is horrible. We were having problems with transmission which was under warranty. They had car for three hours they say yes it’s covered. Had to wait for new transmission then they have my car for a day and half then call and say it’s not covered saying my mechanic put wrong fluid in. I might add my mechanic is a Subaru mechanic that works on subaru cars daily I cannot fathom how they came to this conclusion when the had all information about the car prior saying it was covered. These people are crooks and try everything to get out of paying. This has left me with a very bad feeling and will NEVER use this dealership again.The service manager was very rude and condescending to myself and my mechanic as well. We were told if you’re not having us fix your car then you must remove it immediately but you can’t drive it. We arranged to have it removed as I didn’t trust them at this point to do the job properly they are crooks don’t use them. I have reached out to Subaru Canada head office to file an official complaint.
Buyer Beware! Todays Whitby Subaru's service dept... - Buyer Beware
Buyer Beware! Todays Whitby Subaru's service dept incident is one of the worst customer experiences I have ever encountered. It all started when I inconvienced the man at the counter by walking into the service dept to drop off my car for my scheduled appt. Clearly, I was an imposition to his day of sitting in front of the computer. After about 3 mins of standing there waiting to be acknowledged ( I was the only one waiting and I knew he saw me because he side eyed me walking through the doors into the service dept and just ignored me) I stood patiently waiting until he called me over to his counter. I advised that I am dropping off my car for a scheduled recall ( I was early for my appt and stated the time that my appt was for) he looked it up and then proceeded to listen and converse to his colleague behind him who was dealing with another customer. Finally I was finished being checked in after his colleague clarified and resolved the issue with her customer and he could now pay attn to me. I was asked if I was waiting, I advised no thanks and asked if someone would be calling me when the job was done. He said it would be only a couple of hours and confirmed the ph number in which I could be reached. Number was correct. 3.5 hours later I didnt rec. a call so I called the service dept to check in. I called in and immediately was on hold- no one answered. The call was picked up abruptly with a: "your car is ready". I was a little taken aback because common courtesy would garner at least a "hello" or "hi Mrs. XYX" but I got a: "your car is ready". I was caught off guard and wasnt sure this guy knew who I was or why I was calling. So I started to advise: " I dropped off my car..." and before I could say anything else was rudely interrupted with: 'your car is ready". I said ok and would be picking it up. I called at 435 pm because no one called me and unfortunately to my dismay when I got to the dealership at 530pm found that they were closed for the day. I guess common human decency to inform a customer they close at 5 is too much to expect from someone who couldnt even bother with a greeting when answering a customer call. Whitby Subaru's business model of one time purchase and/or lease then to xxxx with customers after that is why I will be taking my business and familys' subsequent business to another dealership. So 2 words for anyone considering purchasing or leasing from Whitby Subaru. Unless you a not wanting anything further from the dealership other than a first purchase. BUYER BEWARE!