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Very helpful and polite in a critical time for me, - Gimy
Mr Fadel listened carefully ,informed and explained to me what was wrong with my car and followed up until my car was repaired in a perfect time.
Top Reviewed Service Specialists At This Dealership
Best Service Ever - Best service 123
Hats off to everyone a Subaru North Bay.
Special thanks to Kevin and Keith.
Service was so special to me as I was up from Windsor Ontario.
Take notice Subaru Canada.
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
B Maintenance - Lowe18
Excellent customer service. Kerry had my work order ready upon my arrival , greeted me in a friendly efficient manner, explained the work to be completed and estimated time. I was pleasantly surprised when it was done early. My subi is happy with her wheel alignment and car wash.Thank you ....
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
First visit to Budds - Don
Since Budds is the nearest Subaru dealership decided to try them out when my 2016 required 60K service. The job was completed at the promised time and quoted price. The one suggested add on, an alignment, was within spec. The charge for the service was reduced to the setup time only, thanks to Mike for giving me the reduced price without me having to ask. Feel like I can trust Budds and will be back for future needs. Also enjoyed chatting with Neal the shuttle driver.
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
Excellent customer service - Franci74
I received excellent pre and after purchase customer service from Jim Tam. This is my third Subaru at this dealership and I would recommend them and Jim in particular to anyone looking for a new vehicle. Subaru’s offer excellent value for how well the cars perform.
What a rotten deal!!!!! - Rolly
I went into Downtown Subaru dealership because my 2009 Outback(only has 90,000km!) has a "machine gun" noise from under the engine. The dealership, after charged me 1/2 hour labor (Invoice#181810) and told me that they can't find the problem that makes the noise. They suspected that I may have a problem in one of the cylinders. There are 2 options for me:
1) take the engine apart and try to fix it.
2) replace it with another used engine.
The cost for either options would be about Cdn$8,000 to Cdn$10,000.
The engine in my car is only having 90,000 km on it and is being considered a "puppy". Man, it is a Boxer engine which some have over 400,000km and are still running strong! After all, I didn't see any engine warning light and I don't feel I am loosing power while driving. Plus, I took good care of the car. Other than having regular maintenance according to the book, I switched to use synthetic oil since at around 40,000 km.
So, I took the car to Scarboro Subaru, where I got my car from, for a second opinion. The diagnose from Jeff Martin (Service Advisor) really shocked me: "torque convertor found loose with one bolt damaged. The cost is 5 hours + parts (about Cdn$500) instead of 1/2 hour + parts. The reason is, being very compact and no room under the hood to work with the bolt, they have to lift the engine up to get to it.
After the service which come to Cdn$2,154.57I (SO#560331) which includes a 100,000km service, 3 days rental car and a detailing, Great deal!!!
I went back to Downtown Subaru to talk to the service manager asking for an explanation on their misdiagnose. His impression on his face showed that he did not believe what I said from Scarboro Subaru until I present the invoice from Scarboro Subaru. He simpler said that he has never seen/encountered this kind of noise problem. That is it. PERIOD!!!!
If I didn't go for another opinion, I will spend Cdn$10,000 + the 100,000km service. In return, I lost a perfectly good engine and I will/may get back the same(???) / an unknown quality old engine. What a rotten deal!!!!!
The moral of the story is
1) you have to get a second opinion if the diagnose is too bad to be true
2) never go to Downtown Subaru dealer for any service. Not even go for an oil change or any recall service.
They don't honour service appointments. - Perry
I called for an appointment for one-hour routine servicing before a 2 p.m. appointment the next week with sales, A young woman said service staff knocks off for lunch so I should come at 11 a.m. This seemed unreasonable so the service manager personally booked me for 1 p.m. for one hour. In the event, it wasn't ready until 2:30 p.m. Due, it was said, to service staff having lunch.
The sales managers's position that the appointment was only to turn up for a line up. After all, he said, doesn't a doctor keep you waiting? You may be as unconvinced as I was. He admitted fault, waived charges, and said its wouldn't happen to me again, though it could well happen to others.
I told the sales manager I wouldn't buy from a dealership with a service department that thinks it can run behind as reprehensibly as doctors, with less reason.
Better service - Avoid Subaru Outaouais - JeanT
This place is great. Avoid Subaru Outaouais unless it is a drive test. Ottos is where I go for my Subaru. Subaru Outaouais are just a bunch of scammers who only cares about selling you a car, any car, then do not care about the rest.
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
bad experience and arrogant staff - Nair
they broke my windshield and the manager was too arrogant and he was raising his voice in front of staff and customers at me. Never go there..
Very satisfied with the service!! - AMahmood
I have been bringing my subaru to this location. Always pleasure to see Mauro Calicchia. He is super knowledgeable with exceptional service. I will recommend this place to my friends and family.
WORST SERVICE DEPARTMENT EVER - WORST SERVICE EVER
FROM DAY 1 THE SERVICE WAS A DISAPPOINTMENT, AFTER THE CAR BEING THERE FOR 6 PLUS WEEKS IT TOOK MYSELF TO CONTACT SUBARU CANADA TO GET A CALL BACK.
AT WHICH POINT I WAS TOLD THE CAR HAS YET TO BE LOOKED AT.
AFTER SEVERAL EMAILS ADDRESSED TO MUCH HIGHER MANAGEMENT. I FINALLY GOT A CALL FROM A SALES MANGER THAT THE CAR WAS NOW BRANDED DUE TO ABUSE.
ITS A SHAME SUBARU CAN ADVERTISE THERE CARS TO BE BUILD FOR PERFORMANCE.
NOT THE CASE!
WILL NEVER PURCHASE A SUBARU AGAIN.
EXTREMELY DISAPPOINTED FOR A COMPANY LIKE SUBARU NOT TO STAND BEHIND THEIR PRODUCTS!
Sold defective parts - Would not do anything about it - Lawrence
I picked up some speakers from the parts department and installed them myself. After making the effort to install them, one of them was very weak, and did not sound as good as the other. I swapped them, and the problem followed the one speaker. Back to Subarau. However, when they found that they were not being used on a Subaru vehicle, then would not warranty them. They blamed me. Said they were not compatible with my vehicle (c'mon, they are speakers). The argued. Now here is the thing.... there is NOTHING on the bill of sale that says that the warranty is void if it is not used in a Subarau. I took it up with the parts manager, the branch manager, and even Subaru Canada. Then insisted on blaming me (I'm an engineer, I know how speakers install, furthermore, they are form fit and function compatible with my vehicle, right down to the screw mounts and plug). It's the dishonesty that bugs me. ANY COMPANY THAT WILL NOT STAND BEHIND A $150 PART IS NOT A COMPANY THAT YOU CAN TRUST!
No accountability - Disappointed
They have several "Client Experience Experts" on staff at Ogilvie, unfortunately my experience has been very disappointing so far. I'm a first time Subaru owner and love the car, but the service has been terrible. Customer care and attention is severely lacking, no call backs when you leave vmail, they lack knowledge when it comes to warranty work and what is covered, service advisors don't seem to know anything about your car or what the mechanics have done, and quite arrogant when you question what they say. Bought a 2019 in November and have been to the service center twice and on both occasions the customer service or lack there of has left me questioning if they value their customers at all.
Can't get my STI in for Airbag Safety Recall - Dangerous!! - Jamie Gilmore
20190603 - Called to set up appointment. Was told "taking a couple of weeks getting parts in" and they would call me back. They never called back.
20190807 - Called - "Customer not Available" message on multiple calls. Phones seemed out of Order.
20190711 - Called at 9:28 - music on hold for 3 minutes, then had to leave message. Left a very detailed message. No Call back.
20190711 11:36 Called back to Barrie Subaru as no call back. Stephanie answered. I am now told that I am 343 on the list. She would NOT tell me how many ahead of me that were still outstanding. She said they had ordered enough parts to do to 332. She would not give me any timeframe for when my recall service on the Airbag could be done!!!! I asked for a very broad guess at timing. She refused to provide one.
20190711 - 11:50 - Called Subaru Canada - now on hold 10 minutes after being told, "Just give me one sec, OK".
The quote on the phone they gave me was double - Sandy
I was quoted one price over the phone and charged double when I got there, I wrote to management and am yet to receive a response over 2 weeks ago, They say less than a 10 rating is not acceptable and yet... no response
Seized engine - Igor27
2016 wrx with seized engine. Had only 34 000 km. They are saying that my ECM has been modified. I have never done any modifications to the car and nobody could do it because I’m the first owner. They don’t give me the report about my car and keep saying the Subaru Canada denied my warranty because of the thing that actually never happened
Pool service and bad quality - JASON
This dealer tried to refuse all kinds of service related to their after -sale car. They always find some excuses to complain as customer fault and refuse to do anything for customer. Subaru is worst car of Japanese cars, Subaru Maple is the worst dealer of Subaru Canada. Please think it over.
Over inflated insurance job - HammerV
Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.
Charge dealer prices to NOT service your car - VeryAngryCustomer
When I moved into Durham, I choose C&C Motors (Whitby Subaru) because of all the good reviews on this site. Well here’s a bad one. I have been taking my 2015 Forester here for all of its scheduled maintenance, and have been paying dealer prices. A month ago, I was picking my husband up from the airport and heard a screeching sound when I stopped the car. He checked the brakes and found the left rear brake had seized and both rear brakes had ZERO pad left. ZERO. The last two times I’d taken the car in to C&C Motors, I’d asked them to check the brakes, as they felt off to me. Both times they told me they were fine. So my husband had to replace the pads himself – the car was undrivable. That was August. We really should have taken that as a sign to check their other “work,” however unfortunately we did not. The car was last taken in for an oil change in late May, for which we were charged roughly $75. Today, two months and 2000 km ahead of the next recommended oil change, the oil light came on. This happened on the freeway, on the way to work. We got off the highway and my husband checked the oil – there was practically none in there, and what was in there was sludge black. They obviously did not change the oil at the May service, and quite possibly not the time before that either. Their incompetence could have ruined my motor. Let me assure you, C&C Motors of Whitby, it doesn’t end with this review. I will tell everyone I know this story. Your complete disregard for doing your job has cost you my business, and earned you my enmity. Perhaps you’re not bothered by this … after all, Southern Ontario is so overpopulated, you would probably still have business even if you treated every single customer this way. However, be assured I will do what I can to spread the word.
Do Your Homework First - Bertie
Our first experience with Subaru hasn't been a pleasant one thus far. We have advised many people to avoid the brand and the dealership here in London for a few reasons. One, this is the first car we have ever purchased that provided a defect at the outset. And this dealership needed at least 4 visits to rectify the situation. And, on occasion, the GPS has been locking up now,
Potential purchasers of Subaru products should heed some warnings: one, although Consumer Reports rates the vehicles highly, that doesn't mean trouble free. Secondly, ask them to outline what the service costs will be before buying. I have had Toyota and Honda products and I have NEVER had service bills as high as this dealership. Next, as much as possible, avoid brands with only ONE local dealer. These types of monopolies feed the very high cost of service. As well, you can sometimes have very long waits to get appointments, especially if there are recalls.
avoid - Car12345
I purchased a 2019 crosstrek that developed structural problems (dents) all over. The service manager and owner lied to my face; the former saying the car was in a"collision without an impact point" (seriously!) while the owner said "kids were sneaking into my driveway every night causing the damage" (seriously). I ended paying $4400 to get a replacement. The worst part was the manager laughing at me when he thought my back was turned. The only good thing is not having to deal with these people and more.
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!