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I want to pass on a positive review of the Service... - Roymcneil
I want to pass on a positive review of the Service Department at Markham Subaru. I have taken both my wife’s Outback and my Ascent here for service and both times came away with a positive experience.
In both occasions, the work started on time and was completed when they said it would be. To add to that, they washed the vehicles before giving them back (a nice touch).
We have gone to other dealerships closer to home and weren’t as happy. We will be sticking with Markahm Subaru.
Tim and his team are amazing. Everything is always... - Mary
Tim and his team are amazing. Everything is always perfect when completed. Very welcoming and thorough at their job. Recommend them. Excellent work. Work always done on time. Vehicle always clean and neat when work is complete.
The best car dealership anywhere - Judyisnow
We’ve been dealing with Budds Subaru for a couple of years now and I have to say that they are the most professional, the most helpful and the all-around best dealership experience we have ever had. I especially want to mention Justin, the general manager and Robby, the service manager and Sandeep at the collision centre for helping us navigate a repair issue during these difficult times. They couldn’t have been more helpful and patient, and my husband and I are very grateful to them, and to Subaru Canada.
Just phoned to ask a question about potential problems... - jduncansmith
Just phoned to ask a question about potential problems with a Crosstrek we had to leave in storage. Very helpful advice from Sarah. Thank you
Melissa Yiu was a fantastic resource in purchasing my... - Karen L
Melissa Yiu was a fantastic resource in purchasing my 2021 Crosstrek from the initial conversation to walking me through my new car. I highly recommend both Melissa and Downtown Subaru!
Waited 3 hours for an oem remote starter to be installed.... - Adam
Waited 3 hours for an oem remote starter to be installed. Was told it would be 1.5hr. they tried to upsell me on services I didn't need (pvc, exhaust bolt siezed, and front bumper bracket) after waiting 3 hours for the remote starter was told that parts they provided was defective. After a week called back to see the eta on my parts. Left a message for jonathan to call me back. He never did.
SUBARU VEHICLE OWNERS STAY AWAY FROM SCARBORO SUBARU.... - arsen
SUBARU VEHICLE OWNERS STAY AWAY FROM SCARBORO SUBARU. SAVE YOUR TIME, NERVES AND MONEY.
There you will be deceived, insulted and can be rudely kicked out of the dealer, covered under COVID-19.
That is how they treated me.
After buying 2015 Subaru Forester, the next day I turned to them with very serious defects.
To avoid responsibility and expensive repairs, General Manager Guy Vigliatore decided to kick me out of the dealership by hitting his fist on the table.
I hoped that for 15 years I served my old Forester with them, for the decency and honesty of Service Manager Kareem Dindyal, I hoped to solve this problem with him.
He did not scream or scold, but he knew how to professionally deceive clients.
He denied absolutely all faults and defects, kept my car for 5 days and returned it to no avail with multiple scratches on the doors.
Apparently in this way he degenerated his dislike for me.
Despite the fact that 9 independent auto mechanics confirmed in writing the defects of the car with which they sold.
I was forced to fix my Forester at the Subaru Willowdale dealership, where I had to spend about $ 6,000 on refurbishment.
They treated me very well, but still haven't managed to correct vibration at highway speeds.
If anyone can fix the vibration, I am willing to pay the full cost of the repair.
DO NOT USE SCARBORO SUBARU SERVICES.. They know how to cheated and insulted customers.
Arsen Papanyan (firstname.lastname@example.org)
Under no circumstances should anyone buy a vehicle from... - Do not buy a Subaru
Under no circumstances should anyone buy a vehicle from this dealership or deal with their service department. They are beyond dishonest. They have not honored the warranty even when confronted with all the documentation that shows we have complied with Subaru's maintenance schedule. And that is just part of the story. It is a dealership like this one that gives car salespeople and mechanics a bad name. Fortunately, I have a number of very honest mechanic friends who are disgusted by what has gone on in the service department and can assist me in dealing with fraudulent practices such as theirs. Due to this dealership, I will never buy a Subaru again. I will spend the rest of my life telling everyone that listens to never buy a Subaru.
Just bought a used 2019 Subaru Ascent. Christian was the... - Chris
Just bought a used 2019 Subaru Ascent. Christian was the rep and was great to deal with. He was quick to respond to questions and followed up after the sale. I wouldn't hesitate to contact him again the next time I'm looking for a car.
I bought my 2020 Outback there last year. I received a... - paul.desbiens
I bought my 2020 Outback there last year. I received a recall letter in February 2021 regarding a software issue with the dashboard. I called twiced three days ago to place a booking request but no return call. The following day I sent an email again no reply. On the third day, I phoned again the central number and complained I was not getting anywhere with the booking. They promptly transfered me to a real person in the service department and he invited me to comme right away. I did and the work was done in 45 minutes. Because I have only 2,500 KM on the car, and the Covid traveling restrictions, I asked for a six month extension of the first year revision schedule. It was promply refused.
Stay away from their service department. I was on this... - Reuel A.
Stay away from their service department. I was on this location twice for an oil change but two different amount I paid for the service. I still have the two receipts to prove that they ripped me off. Mike, the service adviser put an extra litre of oil in the bill to charge me and talked to their service manager and he gave me excuses in favour to this Mike the service adviser. Never go to this place.
Did not have parts available for appointment that were... - jimbobwinn
Did not have parts available for appointment that were ordered 2 weeks prior.....had to return. Tried to charge $26 to install a cargo net I ordered ....a 30 second job.
Charge a miscellaneous service charge of $3.50 and $4.00 on 2 separate visits. Supposedly for misc expenses of running garage. Management responded in google review that fee was env disposal fee but invoice shows a separate charge on oil change invoice fir govt EHC fee so doesn’t jive. High labour fees ...$130/hr. Not satisfied!
Imagine being told by the General Manager, that since the... - Disgusted
Imagine being told by the General Manager, that since the new car was not purchased at that dealership they would not honour a warranty repair.
Great customer service and fixed everything I was... - melissa
Great customer service and fixed everything I was concerned with She was super and knew right away what I was talking about as I am not a car person.