Bay Subaru

No service to drive you. You have to taxi or wait. I had a 3 hour service but still had to taxi even though i overheard service staff going for a coffee run. They lost my b You have to taxi or wait. I had a 3 hour service but still had to taxi even though i overheard service staff going for a coffee run. They lost my businesss More

Impressive team I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first lease I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me. B More

Test Drive I went to Bay Subaru to test drive a Legacy, one of the three cars on my shortlist for purchase. Within minutes, Alison got the dealer plates, starte I went to Bay Subaru to test drive a Legacy, one of the three cars on my shortlist for purchase. Within minutes, Alison got the dealer plates, started the car to warm it up, and turned it over to me. She was a totally empowered employee. When I explained, that years ago, as a car salesman, I would always drive the car off the lot and turn it over to the customer at a safe location, taking the back seat (and shutting up) she said she trusted me completely. OK, so she had a photocopy of my DL, all quickly made. After my solo test drive, I returned the dealer plates and keys to Alison, who asked me if I had any questions. When I said I did, she lined me up with Troy, who found me the data I was looking for, and providing me with a copy of the changes anticipated in the 2016 model over the 2015 that I had just driven. I was impressed with the car, but have decided to wait for the 2017 model which may offer some new engine options. Alison, Troy and Bay Subaru left me with a very positive impression, one which I will keep in mind when I buy, likely a year from now. More