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I had a great experience at Subaru Richmond service... - Al
I had a great experience at Subaru Richmond service center, especially Roden Cardona. He is professional and very polite service advisor. My first service maintenance of my BRZ was awesome!
Top Reviewed Service Specialists At This Dealership
Very timely service appointment but had trouble getting... - cowpole1a
Very timely service appointment but had trouble getting hold of service department to switch our appointment to our 2020 Forester from originally booking our 2018.
Crappy - Jerry
Came in for a service. Staff mirepresented time and cost to do. Inexperenced staff?? Not coming back and I do love my Subaru. Stay away.
A service department that actually cares - Luis Rivera
To both Glen (technician) and Jim (service advisor) - you guys are rockstars!! Thank you for both resolving the issue with the brand new Crosstrek I bought from another dealership which they couldn't resolve at all (hint hint *Richmond). You took the time to make sure the car was properly diagnosed and you made sure the issue was completely resolved. I saw the service notes and WOW! the due diligence you took to ensure the car was tested was truly worth noting. Thank you again - you both deserve all the praise.
- Antonio (the crosstrek steering rack guy) :)
Service/Body Shop Great to deal with - Dha
I was able to talk to and work with everyone there from owner on through to service to mechanic. No one hiding here. Thanks to a great team.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
We are from the plan again and dealt with the Coquitlam... - Gord and Tanya
We are from the plan again and dealt with the Coquitlam dealership through email and texting. It was seamless and very pleasant. They took our vehicle in on trade and when we arrived to pick our new outback up we were in and out of the dealership in less than an hour and heading back home. I would recommend this dealership to anyone interested in a Subaru and will most definitely deal there again when looking for a new vehicle. Thank you for the prompt and courteous service Ian, Jerry and Cam
Barry in the service department sorted out the problem... - JuliannaMarie
Barry in the service department sorted out the problem with my car in less than five minutes. He was knowledgeable and extremely courteous. Thank you!
I received most excellent customer service from Cody... - heidielana
I received most excellent customer service from Cody Swanberg. He was kind, patient, extremely helpful, an employee to be recognized and appreciated. I would recommend this dealership for the integrity with which they treat their customers.
Oil change, tire change and a/c repair. - MissSkippy
As usual great service. Vehicle came back from the complimentary car wash sparkling.
I drove it there looking a bit grimy and sad from winter And drove it out feeling the summer.
We were new to Subaru, when we met Richard. He was most... - Neuf
We were new to Subaru, when we met Richard. He was most helpful, personable, human and sincere.
We are now a year into our second leased Forester Limited, and have been impressed by his willingness to engage us even after the “sale” was completed. He helped us figure out what we needed as compared to what we wanted. No pressure. When we brought it in for routine service, Both Richard and Hasan (service) took time to chat, actually engage, and share helpful information. Richard shared his excitement about a new model coming up soon.
Honest and hard working.
Not friendly, long wait, wrong parts. - Mach1
Have only been in here twice for oil filters for my Mazda 3 but both times the parts guy was unfriendly, and even though it was not busy I had to wait a long time. The first time they gave me the wrong oil filters. Not impressed.