"In my last review they got 5 stars but that was on sales. Now service seems to be a completely different story. 20 days now and still counting and I have no car. Dropped my car for a flat tire and a broken front grill. It took them 1 week to get back to me saying we changed 2 tires and your Mercedes tire insurance will not cover!!!! Ok so when will the grill get fixed. Nothing for days. A loaner please, sorry no loaners available. I have to go there my self now. I discovered they have a wrong email wrong phone numbers but in-spite of no responses or the obvious reasons no one bothered to communicate. I guess they figured to just leave the car there until the owner comes by. I must say our service officer named Kirby who they tell me is a nice guy lacks communication capabilities. All system failure here. Don’t you guys have any quality assurance process in your shop to follow up on cars that are there for weeks not getting fixed?
Mercedes you really let us down this time. This is my 8th Benz now but seems times have changed with this company. Very disappointed "
The service department is a COMPLETE RIP OFF - My dad just went to get his car serviced for a regular oil change. The shuttle service dropped him off home. A few hours later he received a call from service. They told him he has a nail stuck in his tire and they can remove it for $80.00. My dad was perplexed as to why he hasn't ever had a problem with his tire's air pressure. Dad nevertheless, told them to leave it be. After picking up his car from Mercedes he took his vehicle to another mechanic shop. He told them to pull out the nail that the service department at Lone Star claimed he had stuck in the tire. The mechanic shop found no such nail only a staple that was lodge in between the tread of the tire!
Do not have your vehicle serviced here unless you want to get ripped off!"