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***MBHV BUTCHERED MY PAINT*** - Honda owner
Went to MBHV to get a 2 stage paint correction on my black Honda Accord. Got the car back and the faint scratches/swirl marks that are supposed to be removed with a 2 stage polish were all still present on the paint. Worst of all, they left power polish trails causing a hologram affect all over my car. I wish I could add pictures to show what a so called paint correction at MBHV looks like. I brought this to their attention and they offered redo the work. After what they did the first time, I was not prepared to let them touch my car again and remove another layer of clear coat, so I asked for a refund. They then came back and said that they would only refund half of the invoice which did not even cover the cost of what I paid for the 2 stage correction.
At the end of the day, I ended up paying MBHV to wreck my paint and have to pay another $700 to have a reputable polishing company correct the mess they made.
Do not offer to do paint corrections if you don’t know what a paint correction is or how to do one.
At least this butcher job was done on a measly Honda and not $80k Mercedes, right MBHV!!
Be careful when buying any demo or used cars from them... - tianshum
Be careful when buying any demo or used cars from them especially if you do not live in Calgary. Their customer service is beyond lackluster towards those not currently residing within the city. I paid $41,282 to buy a 2020 BENZ GlA 250 demo car from them on July 7th 2020 and I live in Toronto. Firstly they told me the car would be delivered to a Mercedes(MB) dealership near my home however my car was actually delivered to a random parking lot over 50 KM from my house. When I went there to pick up my car, I found many scuffs and scratches on the car’s body and a lot of dirty brake dust in all four rims. I contacted sales immediately on the same day and he told me I can claim a reimbursement of my vehicle from the vehicle relocation company. Then I tried to claim it from a vehicle relocation company and received their inspection report with signatures from MB staff in MB Calgary stating that they too have noticed these problems when checking over my car. That means MB Calgary knew the condition of the vehicle was not up to standards yet still delivered it to me as a new(demo) car. From my understanding, a demo car should be like a new car and at least the car’s body should appear to be like a new car. My insurance company checked this car’s record and told me this car is a demo car and charged me the rate as a new car. However, when I contacted MB Calgary to help me fix my car, they have done nothing to help me. I have both called and emailed Vehicle inspection report to their customer experience manager and he told me he cannot help and instead redirected me to poo sales. Then I called sales again for help and the department began ignoring my phone number. It looks like they have no customer service after they sold the car to me. The overall experience feels very similar to a scam. It is clear with the reports sent to me that they were aware there were some problems with their car body but they still sent it to me because they think I am out of Calgary and therefore cannot go to them directly. After the payment was given to them, I received no communication with the dealership from that point forward. This situation has left me both angry and in disbelief. I will set up similar reviews on RedFlag and similar websites to show an inspection report from a car relocation company to prove my claim.
Henry Huynh is an outstanding leader in sales. He was... - bnowosiad
Henry Huynh is an outstanding leader in sales. He was very personable, attentive and thorough and didn't pressure me whatsoever. I would highly recommend the LoneStar dealership but more importantly, go see Henry!!!!
Never again - will most likely sue the dealership... - r.j.hollingworth
Never again - will most likely sue the dealership
After bringing my car here for an airbag service recall my steering wheel had sustained serious damage caused by the technicians who did the work
They didn't tell me before hand that my beloved Mercedes Benz would be damaged, nor did I sign any kind of damage waiver
The metal trim around the steering wheel was left sharp and jagged and incorrectly installed, and holes were left in the steering wheel cover. I actually injured my hand on the jagged parts
Their Asst. Service Manager admitted and accepted responsibility for the damage and promised to fix the steering wheel trim and the cover - see texts photo.
They replaced the trim, but then refused to fix the holes claiming "oh well nothing we can do its part of the procedure" and "go ahead, take us to court"
My advice? There are plenty of OTHER good Mercedes dealers in the area, I suggest you pick one.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
2 yrs honest experience - Chintan Patel
- Staff: Staff is very nice and friendly, very best experience when I first purchased brand new GLC 300 in 2017.
- Car: Been through many recalls, frustrated when engine had an issue within 1 yr. Brand new 2017 model didnt have remote starter- stating security reason. In 2018- there is remote starter!! where is security now?
- Dealership: If u r fan of mercedes- go to south Edmonton. If u just wanna buy fully equipped car - go to different company. Reason: I have done 3-4 visits to west dealer - never provided loan car. Shuttle service has very limited time frame. I dont live in Edmonton so whenever I come to city I have some other errands too. Now u expect that such big dealer has few cars to spare for their customers but NO u r wrong. They dont have loan car. Shuttle cant provide service after 4:30. In short u r screwed.
Summary: Mercedes - huge brand. Riding mercedes is an experience. Only thing is, keep ur expectation low when u buy brand new car. U will receive good welcoming from staff though.