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This was the worst experience. I dealt with Julia... - Mark Gale
This was the worst experience. I dealt with Julia Gordo-Molteni and had a horrible experience. She doesn't return calls or follow up on items she has promised. She is dishonest and lies to cover up her mistakes. She said things were done that hadn't been.
She lied about sending reports to MPI on my behalf and she became very rude and argumentative when questioned about the discrepancies of what she had texted and what was the truth.
I have zero trust in her ability to represent a client and would never deal with them again as a result. She needs to find a new career where customer service and honesty doesn't matter....
Awesome work that Forman Collision customer service was... - chrisgwjones
Awesome work that Forman Collision customer service was incredible I was booked in next Thursday but they were able to squeeze me in and was very polite to me and was informed well before it was ready for pickup and cleaned my car perfectly I recommend. This place when you have moi claim
I should have written this review a long time ago.My... - T. Abdoul
I should have written this review a long time ago.
My story with Merceded Benz Winnipeg started five years ago, when I went to buy a Mercedes USV. They didn't have the specs I wanted and told me they would not get it from another dealer. So, I checked other dealers and found what I wanted in another province. I bought the SUV and brought it back to Manitoba.
Because the car was under warranty and there are no other Mercedes dealers in the province, I had to service my car at this dealership. I’m not exaggerating when I say that I’ve had problems with the service department at least 80% of the time, and all the problems stem from poor communication!!
For example, they tell you they will contact you once the car is ready, but they never do. I always bring my vehicle in between 7:30 and 8 am, but no one calls until I phone them at 3 pm to ask if the vehicle is ready, even though they state that labor time is usually 2-3 hours. When I ask about the service advisors, they are either on lunch break or not at the desk most of the time. When I ask them to call me back, they don't call or may call after 45 minutes.
Moreover, they will tell you that your car needs a part replaced and that they will call you when the parts are here, but they don't.
They used to have problems with appointment bookings.
One time the advisor declined to accept my car because he didn't have me on his list even though I booked it online. The funny thing was when he told me that my appointment was the following Monday, which happened to be a provincial holiday and the dealership was closed!
They also used to have a shuttle, but I have been told they don't have it anymore due to COVID restrictions. I know the shuttle driver, and I always see him there waiting to take or drive customers out of the service shop. Maybe it's for VIP customers!
Today, they took it to another level. I had to call at 2 pm to ask if my car was ready. I was told my service advisor was on a lunch break, so I asked the lady if my car was ready. She checked and said yes. So I went to pick it up, but I was standing and waiting for someone to say hi and acknowledge me. Eventually, a service advisor came from somewhere and told me someone would be with me shortly. Another advisor came, but he was busy with something else. A gentleman came and stood beside me, waiting for an advisor. After a few minutes, the guy who told me to wait came and talked to the busy advisor and told him to help the man who came after me!!
Eventually, I had to speak to the van service advisor and ask him to help me.
The only reason I gave the extra star is because of the Manager, Ms. Borton, who tries to fix these problems when I call her. But this is getting ridiculous. I'm tired of needing to talk to her to get things fixed or better explained.
In short, if I didn’t like my SUV or there was another Mercedes service shop, I would stop going to Mercedes Benz Winnipeg.
TO PUT MY MIND AT EASY WHEN I HAD A SMALL INCIDEN.... - sdancer
TO PUT MY MIND AT EASY WHEN I HAD A SMALL INCIDEN. REASURED ME NO DAMAGE WAS DONE TO THE CAR