Ontario Mercedes-Benz Service Centres

I was impressed with the level of impeccable customer... - Daniella

I was impressed with the level of impeccable customer service from Jessica Sampson. Very appreciative with the work done on my car -excellent, reliable mechanics! Thank you for providing safe, fast, courtesy service to your customers! Highly recommended!

White oaks auto repair is unlike any repair shop. They... - KelseyElyse

White oaks auto repair is unlike any repair shop. They treat you extremely fair and honest. They look to help in all possible ways and they always treat you with respect. Tim and the team at white oaks auto all feel the same way, strong nature , honest and all around feel good humans. Which in any industry these days is hard to find let alone the car world. 2020 has been hard and to be met with the level of kindness and decency that I’ve received at this shop is just just a reminder that amazing people still work in business around me. I’ve received help on multiple occasions now and always absolutely pristine work completed. I honestly couldn’t recommend more!

I recently had my car repaired after a minor collision.... - Libby.senior416

I recently had my car repaired after a minor collision. Mert Senkalayci handled this repair in a very professional and timely manner. Thank you Mert!

Everything was done very fast and finished at the right... - Rosi

Everything was done very fast and finished at the right time the customer service was awesome that’s also the service done on the car was very good I would recommend this place

Hands down best dealership out there. Always impressed... - David Giedroc

Hands down best dealership out there. Always impressed with the service. Always impressed with the sales team. Michael Grzesniak always makes sure that I am up to date with the recalls and oil changes on my sprinter van. I took my sprinter van for an oil change and Jordan Batten went above and beyond and even cleaned the van out for me and polished the tires. Thank you Mercedes Benz Peterborough!

Terrible customer service.I ordered a part in May and it... - steve

Terrible customer service. I ordered a part in May and it never showed up. I re-reorderd the part in July and paid for it at that time. They said they would call when it arrived. Today is November 24th, and I finally had the opportunity to drop into Star Motors. (I live out of town) Apparently, my part had been there since July 25th. When I asked, why I was not contacted, the Service man said "We have this number (my phone number) for you. I said yes that's correct. He responded, "Oh, I have no idea why you weren't contacted" I certainly, will be going elsewhere when it's time for a new car.

My experience at Mercedes Benz Downtown was great. Ryan... - Luiza Faret

My experience at Mercedes Benz Downtown was great. Ryan Prince was the sales consultant that helped me and his service was exceptional. I definitely recommend and would go back for more detailed information about the best car options and future purchases.

My GLC300 2020 front emblem came off after a normal... - Ernieting47

My GLC300 2020 front emblem came off after a normal touchless car wash. MB Markham did not cover it under warranty as the reason was it was a high pressure wash. This should never happened in a luxury car. GLC owners beware.

I am writing about great customer service I received at... - Cameron Y

I am writing about great customer service I received at Mercedes Newmarket with Shaun Lima and Tina Tran. We recently purchased a new E-Class and unfortunately hit a pothole that bent a tire rim. Fortunately, we purchased tire and rim protection. The whole process in servicing the car was seamless. Tina was very patient and generous with her time as I explained the situation and she helped me connect with Shaun. Shaun walked me through the whole detailed process and went above and beyond in communicating with me including following up before our scheduled service date on what to expect. To top it all off, Shaun also took the extra step in following up after the service and ensured I had all the proper documentation / had any other questions. We live closer to other dealerships but we will definitely make the trek back to Mercedes Newmarket for future purchases based on experiences like this. Thank you Shaun and Tina for everything!

Worst mercedes dealership ever, I’m not sure how they are... - Rashedy

Worst mercedes dealership ever, I’m not sure how they are still in business?! I've been having problems with this dealership for the past two years. I Had a bmw before, the service that mornello bmw provides is far superior to that at downtown mercedes dealership, it leaves a lot be desired. My experience with their entire team has proven to be very unprofessional in addition, their snobbish attitude and arrogant personality leaves me wondering if I'm BEGGING them to provide me with their service. I currently drive a exotic mercedes which I've purchase the service/tire and rim packages. I recently went in to have my vehicle repaired at which point I was offered a mediocre (at best) loaner which far inferior to my current vehicle. When I enquired why I would not be afforded a vehicle similar with similar profile as mine, They told me their insurance only cover car up to 60k mind you I paid almost 90k for my car. In a separate incident on Wednesday April 22, 2020 I advised them I was working late and asked if they would be able to facilitate me dropping off my vehicle 10 minutes late while enterprise car rental was willing to accommodate me and provide a loaner Mr Aleem Ghanny a service advisor at the dealership refused to make any additional effort to contact them to expedite the exchange. The following day I reached out to enterprise to explain the issue they advised me that Aleem Ghanny had their cell phone number and could have reached out to them when I arrive, my entire afternoon was wasted. I left feeling very frustrated and justifiable annoyed. On another occasion Mr Clive Cheung advised me that the vehicle was ready and should be picked up before 6pm today I advised him I was unable to do so until 3pm the following day Mr Clive Cheung informed me that they were closing early due to another internal COVID-19 case and if I did not drop off the car by 11am the following day I'd be stuck with paying the additional charges of the loaner. I told him it was unreasonable yet he insisted on me coming in to pick up the vehicle. After learning of the two COVID-19 cases at the dealership I questioned Mr Clive Cheung about the protocols of sanitizing vehicles before returning them to customers I was advised that this was not their policy I was very alarmed and quite disturbed of this revelation. It is very unfortunate to accept this poor standard of service at a luxury car dealership. WORST DEALERSHIP EXPERIENCE EVER!

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Terrible service. Do not buy or take you car for service... - KD

Terrible service. Do not buy or take you car for service at this dealership. Design flaw in roof of ML350. Glass cracked on glass roof between sunroof and windshield. Service guy tells me $148 for diagnostic!!! Really what diagnostic are you gonna to do to see a cracked glass. Manufacturer flaw. Look on internet.

Brought our forester there with a/c problem. Was told it... - Richard

Brought our forester there with a/c problem. Was told it would be approx. $1800. to fix. We called our own dealership and found we are still under warranty and the fix is no cost to us. I wonder how many others are being charged for repairs while still under warranty.

Very reliable. Guaranteed all the vital parts of the car... - Ava

Very reliable. Guaranteed all the vital parts of the car will be inspected during scheduled maintenance and even the smallest part! Samson Lopez anticipated that I will be needing a spare battery for my key fob, when I checked my receipt inside the envelope I was very impressed that I also have a battery!

They Will Hide Your Car?? (Loyal customer for many years) - MGabriel

UPDATE: Spending time to email the customer service rep is useless. Main issue, I received no explanation as to why my mothers car was found parked at the very END of a lot BEHIND the dealership during a diagnostic appointment. "Various testing.." For anyone reading this - once a technician gets to a car clearing an engine light can take seconds. A handheld machine is plugged into the car and it will tell you what the issue is. If it clears - engine light no longer comes back - no other work is needed. My explanation; At this dealership they will park your car in a hidden area in order for you to believe it is still in the shop. My mother literally sat outside on a block staring at her parked car. This must be common because not only did they lie to my mother they are now lying to me. ORIGINAL GOOGLE POST: My mother (accompanied by my grandmother) came in today to have an engine light diagnosed, she was cheated and lied to. Service adivsor "Jeremy". She was told she would have to pay $195 and wait for one hour and a half. 8:30AM - "We'll call you when it is ready." With that her and my grandmother wandered about the dealership grounds as they were not permitted inside. During their wandering my mother noticed her car was parked outside and not being worked on. After half an hour and inquiring more than once, a detailer came to clean it..... It was sitting in a lot the whole time not being worked on!! She paid her invoice at 10:29AM. I am reading her service invoice - NO WORK WAS DONE TO THE CAR. You don't charge someone if no work is done. You DEFINITELY don't make elderly people who are at the dealership wait for NO REASON. Error codes take SECONDS to clear. She was told the car was fine but to come back again if the engine light returns. Wonderful another $200 charge while Jeremy twiddles his thumbs for 2 hours!

Have gotten 2 vehicles from here (dealt with 2 separate... - Xxx

Have gotten 2 vehicles from here (dealt with 2 separate sales contacts) - in both experiences, found the sales staff to be incredibly arrogant. On the service side, staff has been very kind but there have been several instances where they offer “required maintenance/change in parts” when it is not in fact required. For example- telling me it was time to get new tires for a car that had less than 20k kms and was only a year old.... This is the biggest pet peeve of most car owners when it comes to their car, having a dishonest service team who are trying to make some extra cash. I don’t mind paying extra to have a well maintained car and ensure that the job is done right. I am not ok with being taken advantage of, however. Very disappointing. Will be taking my car for service elsewhere now. Can’t work with a team I cannot trust.

My advise To anyone that’s thinking of buying a Sprinter... - ngmercer9

My advise To anyone that’s thinking of buying a Sprinter THINK TWICE it will start to rust within 2 years and they will not fix it for you, even though I purchased 3 vans from them. They will constantly give you excuses to frustrate you until you give up, especially your sales rep and then he will stop answering your phone calls. Yes I’m talking about you Mohamed. He said to me, quote” if the company doesn’t fix it he would pay for it himself”... He didn’t and never was going to. Be careful people, car salesmen are liars, they just want your money. FORD makes a nice van!!

I had a bad customer care experience with MB Thornhill... - ali sadeghi

I had a bad customer care experience with MB Thornhill location and consequently, Their financial department, Briefly, I had a lease car returned to them after the lease term, and they charged me two thousand dollars for the services that they had done on the car and I had paid for that, the case is still open, and they don't respond!!

Worst service I have ever experienced - DBF

Needed a potential warranty item looked at. I could not just drop by since an appointment was necessary and only in the morning. I asked them to order the part since it was not in stock but said they couldn't until they looked at it. I asked them to add it to their inventory since I would be getting it regardless but again wouldn't. I made 9AM appt which I showed up right on time and the manager was busy with someone who just dropped by (which I was told I could not do). I waited 35 minutes and had to leave for work. He called me later (and never appoligised) and said the part was covered under warranty and said it could get done soon if they they had the part which I knew they didn't. I was away for a 2 week holiday and came back to find out they still did not order the part. It got fixed.