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Customer service - Knaj
Very friendly! Helped me out right away everytime I have brought my car in. Has great customer service skills. Appreciated all the help!
Thank you - Sandra
I have been going to this dealership now since 2009 and truly they have the best service. I recently took my car to the service dept. with extensive damage to caliper and brake line due to corrosion and the service advisor (Prem Patel) went above and beyond to help me make things right with the car even with a time constraint. Thank you so much. The Service Dept. is top notch and the service advisors are the best. I know my car is old and probably due for a trade in but how do you give up something you love and really hasnt given me much trouble. Its been a truly great car right from the first day I bought it at this dealership. I couldnt imagine owning anything else. Thank you for going above and beyond and fixing it with a smile. I am truly grateful.🤗
Top Reviewed Service Specialists At This Dealership
Service at Brampton Mercedes - Service
Kynon Paulino , we really like your service and overall had a great experience and a friendly staff .
Great Manager Terry .
Thank you for the great Experience .
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
Excellent service - Howard
Mert at Mercedes Midtown provided excellent service today along with the team. (Reception and service). Thank you Mert! Great teamwork. Front desk excellent as well.
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
I would like to commend Clive Cheung, service advisor - mike
I have a 2014 ML 350 diesel and Clive Cheung has been my service advisor on a number of occasions over the years, from scheduled maintenance to specific repairs to coordinating insurance work. He is a pleasure to deal with and is very reliable and knowledgeable about the car. I can rely on his objective advice and have great trust in him. This is crucial for me and in my view a very reasonable expectation as a customer of a high end vehicle, but sadly an expectation not always met at other dealers with other service advisors!
I also feel that the relationship with the customer is very important to Clive and that I am not just another Mercedes driver. This too is crucial and I place a lot of stock in the quality of that relationship. In an age of decreasing customer service in so many things, it is such a relief to know I can deal with Clive and not only benefit from, but also enjoy the experience! Again in my view, the customer-service advisor relationship is a significant and necessary attribute of a high end dealership (though not always present elsewhere) and I have that with Clive and it keeps me coming back. Downtown Mercedes is lucky to have such an employee and his customer interactions significantly enhance the dealer's reputation.
We had a problem - Pitou
We had a problem, A major problem, it was resolved and reoccurred. Star Motors stuck by us, worked with Mercedes Canada and make things right. I would like to thank the whole team but especially Trevor Button who was our main contact. Trevor and Star Motors did everything that we hoped they would do. Provided us with a brand new car as a loaner, repaired our car perfectly and return it spotlessly clean from bumper to bumper. All of this on a 2009 smart car, first class service from a first class dealership.
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
Service Excellence - Pedra
I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership.
My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out.
I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner.
Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive.
I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good
Service Adviser - mike
Service Advisor was very helpful when I need to replace the part for my car.
I got good advice from him. took approval from another advisor personally to help get the job done.
Rim Tire Blow Out/. Poor customer service - Roban
Tire failure resulted in being towed to Sudbury dealership, I was advised it was a blow out and a covered by warranty. Overnight in Sudbury, then presented with full bill. I deal with Mercedes Barrie and asked them to straighten out the claim of tire blow as listed on the paid invoice and credit me. Buck was passed all round Barrie and they said it was a Sudbury problem. "It is a Mercedes problem" and I "DON"T LIVE IN SUDBURY". Passed on to Mercedes Canada who said I needed to deal with Sudbury. My fishing friend had the same problem from the same fishing lodge 3 years ago and was towed to the GM dealership in Sudbury. GM paid the overnight hotel, transportation in Sudbury and full warranty on the tire. I will not be dealing with Mercedes Barrie for my ML 350 and C300 again. As for Mercedes I will not be renewing my lease on the C 300 next year. I had 4 Mercedes before this but not again.
Quality service - Lisa Fowler
Amazing quality service. John Pincente was outstanding at his job .. all my concerns were addressed in a timely professional manner. Will definitely be going back
Number one MB in Oakivile - Tran N
I had 2 nd service at this dealership which is I am so happy. Mr Rick Desjardins is extremely well organized and services of my Glc 300,
And congrat to everyone to this dealership. Will recommend to all of my friends
L'enfer sur terre... - Giceppe
Pour la vente de véhicules c'est un service 5 étoiles. Nous sommes traité comme des rois.
Mais si ton véhicule MERCEDES acheté chez ce concessionnaire OGILVIE MERCEDES maintenant MERCEDES OTTAWA lui arrive un pépin ( touble mécanique, accident, maintenance ou autre ) pis que le service met la main sur vôtre véhicule ben calvaire .. Ca vient de commencer .. les attentes interminable, les pièces manquantes, des histoires d'horreur a pu finir et j'en passe.. Et sans parler de la putin de facture qu'il vont vous refilez. Pis les mécaniciens qui ne semblent pas avoir réparé souvent des Sacraments des Mercedes car les ( tabarnak ) de problèmes sont jamais réglés. Bref c'est des osties de cabochons qui détruise la réputation de Mercedes. Je parle pas à travers mon chapeau, c'est ma 5 ième Mercedes.. Dont deux acheté chez ce dealer sans allure là. Un conseil vous pouvez acheter là .. Mais de grâce ne faite pas de transactions avec le service et ne faite pas réparer vôtre voiture la.. Car vous risquez de la regretter toute votre vie.
If you are a busy person please don’t waste ur time - Pascal
The words can show enough the frustration I had to experience here at this dealership.Yashar, the advisor...he’s a nice person but he have to follow up the poor and crooked management dictated by whoever’s in charge.I’m not a mechanic to understand how it’s working this car but having done the heating block in December 2018, and in May 2019 I just turn on my AC and surpriiiiise, not working together with the module from the back of my car (ML 350 Bluetec).My logic and commonsens it tells me to check, as a mechanic, both, ac and heat, because it’s a relation, at the time I’m fixing one....maybe I’m wrong....maybe not, but with this guys you never know, and like I said IF you are a busy person please don’t learn the hard way and waste your time, if ur Mercedes it’s not on warranty pls go find a mechanic that have experience fixing this car and you gonna save time and money indeed.This dealership have crazy expensive rates and long waiting time for servicing ur car, again the logic said that from this point of view they r doing great but trust me and couple hundreds unhappy people with bad, very bad and terrible experience with this guys.Its a frustrating and expensive experience, most of it.Waste of time and money, period!
Service department service process - Nfconcept
Durham team is so wonderful from the beginning to completion. Staff are nice and treat me with lots of respect. Thank you for a complimentary car wash after service and 2 follow up calls to making sure all services are up to satisfaction
Over inflated insurance job - HammerV
Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.
Worst service I have ever experienced - DBF
Needed a potential warranty item looked at. I could not just drop by since an appointment was necessary and only in the morning. I asked them to order the part since it was not in stock but said they couldn't until they looked at it. I asked them to add it to their inventory since I would be getting it regardless but again wouldn't. I made 9AM appt which I showed up right on time and the manager was busy with someone who just dropped by (which I was told I could not do). I waited 35 minutes and had to leave for work. He called me later (and never appoligised) and said the part was covered under warranty and said it could get done soon if they they had the part which I knew they didn't. I was away for a 2 week holiday and came back to find out they still did not order the part. It got fixed.
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!