70 Ontario Mercedes-Benz Service Centres

From buying to servicing Tony, Jackie, and Katrina have... - SBrown

From buying to servicing Tony, Jackie, and Katrina have been exceptionally responsive, resourceful, accountable, and approachable. Thank you for being who you are and the quality you bring to Mercedes-Benz London

Great work and Service. Thank you Corinne for your quote... - Mark

Great work and Service. Thank you Corinne for your quote and excellent service. Car was ready as promised. Body work was flawless and paint match was perfect. Thanks for your help in repairing our door from a parking lot mishap!!

Mercedes-Benz Newmarket has been my go to dealership for... - Sandra

Mercedes-Benz Newmarket has been my go to dealership for Sales and Service since 2009. All the staff at this location are wonderful. I trusted Prem and Shaun who were my service advisors and have helped me throughout the years with my 2006 350ML. They have gone above and beyond with advise and expertise. I recently purchased a newer vehicle from Sang Luong in Sales who was equally as wonderful. He was friendly, knowledgeable and showed me all the new features available. Highly recommend this dealership. Glad to remain part of the MB family.

I sent my 2012 ML550 to the Midtown Mercedes dealership... - Sherrington

I sent my 2012 ML550 to the Midtown Mercedes dealership for annual maintenance service on Saturday. I dropped the car at the dealership at 8:30 am, after that I asked the front desk to book me a ride to my home. Jack Kassabian is my service advisor. We chat briefly about the service. Nobody had mentioned anything wrong with my car while I was waiting in the lobby. The cab arrived and I was sent home. At 9:05 am, I was already at home and Jack texted me a message saying windows are not working properly on the driver's side. I am not very surprised or concerned about it. At 1 pm, I received a text message saying my car is ready for pickup. So I took a cab to the dealership to pick up my car. After I paid the service bill and got the key and was about to drive my car home, I noticed that none of the windows are working, I couldn't roll up/down. All of the power seat buttons are not functional EITHER. I reported the issue to Jack. But he said the problems were already there before the service. Of course, I disagreed with him. This is our daily family car. Both the windows and power seats were working properly. My wife and I have no issues driving the car before the service. Now the car is unsafe to drive and in undrivable condition. I escalated the matter to the duty manager Mert Senkalayci and talked about it, surprisingly he said if I don't pay to fix the problem, he let me take the key and go home. How can he do that to a customer knowing that the car is now unsafe and is dangerous to drive? He was rude and unprofessional throughout our conversation. The only he wanted to do is to push all the problems back to the customer and let them pay. My experience with MB today is so BAD, BAD, BAD..... and it ruined my weekend as well. I had been waiting at the dealership for 3 hours without lunch. I've been servicing my car at your dealership every year since I bought it and I never experienced such bad service like this. Finally, I gave up and rent a car to get home.

Sydney is fantastic. She knows her stuff and is always... - N

Sydney is fantastic. She knows her stuff and is always professional and courteous. Best adviser out there. Mercedes-Benz Brampton is lucky to have her.

The Sales department is helpful but after you purchase... - muresh.t

The Sales department is helpful but after you purchase your car the service department is absolutely awful. They are rude and will do the most to push expensive and unnecessary repairs. DO NOT buy extended warranty or believe their warranty because they will not cover anything. The stitching came undone on the seam of the drivers seat. I understand if it was a rip or tear anywhere else, but at the seam, it is clearly an issue with the original stitching itself. I have had a Civic for 20 years with less issues than the C300. I was looking to buy a GLE soon but now I will definitely not be.