18 British Columbia Mercedes-Benz Service Centres

Been coming to this dealership for quite some time now. - victoredgardorodriguez77

Been coming to this dealership for quite some time now. Dealt with John P. several times and he's one of the best.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

I recently had the pleasure of experiencing exceptional - Angela Combs

I recently had the pleasure of experiencing exceptional car repair service that went above and beyond my expectations, all thanks to Trevor Springman. I can't say enough about the outstanding work he and his team at Kelowna Mercedes-Benz provided. Our situation was complicated as we were visiting Kelowna from the US and repairs on the car needed to be authorized by MB USA. From the moment I dropped off my vehicle, I could tell that Trevor was dedicated to ensuring the best possible service. He took the time to listen to my concerns and thoroughly assessed the issues with my car and assisted with arrangements for a hotel for our unexpected extended stay. What truly stood out was his commitment to transparency and communication throughout the entire process. Trevor explained the necessary repairs in a clear and understandable manner, ensuring me costs would be covered by my CPO warranty. This level of communication gave me confidence in his expertise and integrity. What truly set Trevor apart was his dedication to going the extra mile. Not only did he complete the necessary repairs promptly and efficiently, but he also took the time to address some additional issues found during the repairs. His attention to detail and commitment to delivering top-notch service truly impressed me. Furthermore, Trevor and his team ensured that my car was returned to me in immaculate condition. It was not just the repairs but also the clean and well-maintained state in which they returned my vehicle that demonstrated their professionalism and commitment to customer satisfaction. In summary, Trevor Springman and his team provided an exceptional car repair experience that exceeded my expectations in every way. Their transparency, dedication to quality, and willingness to go above and beyond set them apart in the automotive industry. I wholeheartedly recommend Trevor and his associates to anyone seeking outstanding repair service. They have certainly earned my trust. Thank you, Trevor, for your exceptional service!

Awful management people upstairs CIC after sales service - Annj

Awful management people upstairs CIC after sales service department.Never coming back to see them.

Incompetent and unorganized for a business of more than 3 - MikeCH

Incompetent and unorganized for a business of more than 3 employees. More micromanagement may help? Just fix my tire leak, so hard to do. The part is less than $2

Exceptional service, above and byond - George

I recently had my vehicle service at Mercedes Nanaimo. I live out of Nanaimo, approx. 50km away. On the day before my scheduled service, I found out wasn't able to drive the next day. I phoned the service department. One of their employees (Dave in Parts) offered to come to my home, drive my car in for servicing, and return it that evening. Never had such great, appreciated service. Needless to say, highly recommend this team of great people!

Had my mercedes towed in to the dealership because it - Dissatisfaction

Had my mercedes towed in to the dealership because it broke down close bye to them. 3 days later they got around to looking at the vehicle and advised me that to run a diagnostic on what the problem is they will need to replace the battery for $783 as it is flat and not holding a charge. I advised them that there is nothing wrong with the battery and do not proceed I don't authorize this as. I arranged to have the car towed to the dealership where it was purchased. I went there to ensure they would release the car for towing but I was told I had to pay $300 by their service advisor as I had authorized a diagnostic! I showed them their communication stating that they can't do a diagnostic without changing the battery which they didn't. They argued but in the end their service manager relented. Once the car arrived at the point of purchase, I was told that there is nothing wrong with the battery and that it even still has a charge. Would definitely not recommend unless you like a cash grab and inflated work order and bill payment.

I had the pleasure to speak with Alex Pautler, the - Kris Gantchev

I had the pleasure to speak with Alex Pautler, the assistant Service Manager. This was definitely the guy to speak to with my complicated case where I have been charged for engine sensor 1500$ at 3rd party repair shop when the part was actually covered by the Bluetec warranty even though the car is 10 years old. He has found a way to go for that cumbersome situation. He is just naturally intelligent, smart and bright person.