Mercedes-Benz Vancouver

I had the pleasure to speak with Alex Pautler, the assistant Service Manager. This was definitely the guy to speak to with my complicated case where I have been charged for engine sensor 1500$ at 3rd assistant Service Manager. This was definitely the guy to speak to with my complicated case where I have been charged for engine sensor 1500$ at 3rd party repair shop when the part was actually covered by the Bluetec warranty even though the car is 10 years old. He has found a way to go for that cumbersome situation. He is just naturally intelligent, smart and bright person. More

My 2013 ML350 always got another issue after several days when regular maintenance or repair. 1. Got engine protection mode 30km/h in free way due to wrong installation when fixing engine oil leaking. 2. when regular maintenance or repair. 1. Got engine protection mode 30km/h in free way due to wrong installation when fixing engine oil leaking. 2. Got coolant leaking after regular service. it costed me $1600 3. Got heavy noise after replace exhaust pipe. 4. Got sensor error after regular service. All repair costs are so expensive. even they did nothing cost $350 for diagnose ( just connect to tablet to read something, it almost takes no time and no cost ) I strongly not recommend to buy any Mercedes-Benz cars. Except you have enough money to burn. More

Unparalleled service and professionalism. This dealership run by Chris G. and he is is so far superior than any other G.M. in the industry and I have owned many new vehicles. Allen M. the sa This dealership run by Chris G. and he is is so far superior than any other G.M. in the industry and I have owned many new vehicles. Allen M. the sales advisor is extremely qualified and serves you like royalty. Chris has a team that takes extreme pride and fabulous service is the result. Never have I felt this good purchasing a car. The SUV is a phenomenal machine, however the overall experience of purchasing a Benz contributes to euphoric state I was in driving away that day. It is easy to see why everyone is so proud to own the Mercedes brand as the excellence of the employees also contributes to the status of the Mercedes brand. Totally over joyed with my new car !!!! More

i just got my GLC300 from Wayne Wong, he is the best auto salesman that i have ever met, honest and responsible, he also offered the best price for my trade in ca, highly recommend salesman that i have ever met, honest and responsible, he also offered the best price for my trade in ca, highly recommend More

Salesperson Braeden went above and beyond to answer my questions and meet my needs. Financing and insurance people, too. Very efficient operation. Responsive, courteous and accommodating. Outstanding. questions and meet my needs. Financing and insurance people, too. Very efficient operation. Responsive, courteous and accommodating. Outstanding. More

Poor customer service. Would not recommend to anyone. Don’t care about their customers and go back on their word. Will advise everyone I know to take their business elsewhe Would not recommend to anyone. Don’t care about their customers and go back on their word. Will advise everyone I know to take their business elsewhere if considering this location. More

I took my car there for service and someone stole and replaced the factory car battery for an aftermarket one.It happened few months ago.The car started showing some errors, took it there and found out w replaced the factory car battery for an aftermarket one.It happened few months ago.The car started showing some errors, took it there and found out what the real problem was. Service manager nad general manager acted rude to me,they are very unprofessionals .Thieves!! More

Worst service ever. They stained my car and tried to blame everything on me. It was terrible to pay a service package and get things worst from them. I will say they are the worst dealer in Vancouver. blame everything on me. It was terrible to pay a service package and get things worst from them. I will say they are the worst dealer in Vancouver. More

Never visit this dealer!!!!! After I bought my car, the car already had a coolant problem. They didn't even provide a tow truck for me, and they told me to leave the car and wait til tmr. It was completely car already had a coolant problem. They didn't even provide a tow truck for me, and they told me to leave the car and wait til tmr. It was completely ridiculous! no courtesy car or cab provided! Good job Mercedes Benz Vancouver for being the worst dealer in Vancouver! More

My wife and I both appreciate how professional and courteous Raymond has been with us, hence we now have two Mercedes in the drive way. courteous Raymond has been with us, hence we now have two Mercedes in the drive way. More