"O'Neil always gives great service :) I had an issue and he got it resolved right away as soon as it came to his attention. I would recommend O'Neil to anyone looking for service at Hyundai Richmond Hill. O'Neil is knowledgeable, personable, polite and friendly and has always satisfied my service needs whenever I have come in. In fact, I think he went over and above in his duties in order to expedite obtainment of a Hyundai part that another service gentleman who's name I've forgotten, was supposed to have ordered a long time earlier but hadn't. Once O'Neil got involved the part came within a day :) whereas the unnamed person had left me dissatisfied and waiting for the part for several months. Luckily O'Neil knew just what to do to resolve the whole thing to my complete satisfaction. Because of O'Neil my opinion of Hyundai's service department has now improved with the resolution of my parts issue and the completion of the repair the part was for. I would rate O'Neil a 10 out of 10 for service excellence (prior to O'Neil getting involved in obtaining the part my estimation of Hyundai had plummeted to where I was 100% dissatisfied due to the extremely long wait for a part to come in (when the other gentleman who was not O'Neil apparently hadn't even ordered it). Before O'Neil I was to the point I would have advised people to avoid Hyundai at all costs, I was so disgusted. Now however, I can once again recommend that people can go to Hyundai and get good service (at least as long as they go to O'Neil that is). The previous delay of 5 months in getting the part is why I can't rate a 5 out of 5 for customer service (but O'Neil's customer service to me was a 5 out of 5. As I say I forgot the other gentleman's name but I as of now won't go to anyone but O'Neil (unless the come highly recommended by him and he is unavailable, in which case I'd see someone he recommended but otherwise I intend to deal with O'Neil only from now on."
"I purchased my 2010 Elantra brand new from Open Road and have always had all my maintenance happily completed at Open Road. I have owned and driven many different brands and types of vehicles in my 71 years of living in various cities in British Columbia and I have been most satisfied with the Hyundai Elantra and Open Road Hyundai in Richmond."