Exceptional customer service - gclark
In my many dealings with southtown, I have found chasity to be very friendly, and a good "listener" She always takes the time to see my needs are met and looked after. I highly recommend you ask for her when in dealership.
Top Reviewed Service Specialists At This Dealership
Install ABS control module - Wandhent
Appreciated effort made to find me a used one for about $550. Would not have been able to afford a new one for $2800. Was surprised would take 3 to 4 hours to remove and replaced.
So far replacement part appears to be functional.
My Kona’s First Service - LoriG
The service staff at Precision Hyundai is awesome! I was texted during the service with updates and the courtesy shuttle driver was on time and so friendly. My experiences at Precision Hyundai are always positive!
Helpful friendly staff - 1234k
Helpful friendly staff. Willing to do whatever it takes to solve problems and find solutions for customers! This is my second vehicle bought from Hyundai!
Understanding going the extra mile will create loyalty - Loyal Customer
A chilly evening in November my car would not start. I called the dealership and they tried to assist over the phone but nothing happened. I had a conversation with the manager, and had to go the route of I have bought two cars and had friend buy there too... in order to get him to do the extra and that is why it's a 4 instead of a 5. But the 4 truly comes from Al the sales representative who drove to my car and tried to fix it. Then he stayed at the dealership until 9:30 pm to ensure my car was towed and parked for repair the next day and I had someone to take my keys and information for the people in the morning.
Thank you to the manager for rethinking the assist and Alan for being a true Customer Service orientated person.
And thank you to Jessica who answered the call and all of my questions.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
Great Service Department - Craig S.
It was usually a challenge getting a good booking time/date at the old dealership I used to go to for service. I decided to try out Southtrail as it was so close to where live. They were able to get me in the next day. I arrived, and unfortunately it did take about 20 minutes for me to get to talk to the service rep, as there was quite a few cars already parked in the service bay. This was right after thee Christmas break, so I'm sure many people also booked for this day, so I wasn't too worried about it. From that moment on, it was excellent service. Cassie was very welcoming, and is one of the best service managers I've ever dealt with. The service lounge is very comfortable, and would be a good place to work while waiting for your vehicle. The chairs have little tables attached to the arm rests that could be used to support a laptop. I used the shuttle service as well, and the driver was great. They really make you feel wanted as a customer here. Definitely coming back here next time.
Plan maintenance - Stager
The service dept was great and friendly. Kyna and Kyle did a great job on both the inside and outside of the car
Terrible! - Hyundaicrap123
Left vehicle for an oil change picked it up to find a bill of over $500, they had phoned during the day with an initial cost of $2800! It took them four consultations to serve me with a final bill of $242 which I felt was somewhat reasonable, but still high with their so called miscellaneous shop charges, admin overhead, etc. They come across as nice people but constantly hustling for more money and services. All my mechanic colleagues agree you don’t need everything they hustle at those kilometres; I feel sorry for the elderly or innocent victims who are unaware and take people at their word. What happened to the honest neighbourhood mechanic who told you the truth? Now you have to pay for all the overhead, showrooms, bling, etc. Once warranty has expired they are no longer acting in my best interest, I’m going to a private, honest mechanic.
10 years of great service - tmoschopedis
I have been dealing with Calgary Hyundai for over 10 years now. Our first vehicle was a 2008 Santa Fe and in 2010 we traded up to a 2010 Veracruz. All work has been done to our satisfaction and our vehicles are always washed after a service appointment. I have gotten to know the service techs very well. I know I can call at anytime and get a prompt courteous response. The shuttle driver, Rod, knows where I live and sometimes when he is in the neighborhood has popped in to say hello. Ryan, a tech, is great and I trust his work. I purchased a third used vehicle privately a few years ago and decided on another Hyundai, only because I did not want to deal with another dealership. Devin, helped me by looking up the vehicle before I decided to buy, to check if any major work had been completed on it. Jackie helped me get a good deal on some windshield repair outside of the dealership. I always feel like I am being well treated by everyone in the service department. They all know who I am and greet me by name whenever I am in for service. I would recommend Calgary Hyundai.
EXTREMELY SHADY - cassie9859
I just moved from Calgary so this was my first experience with Integrity and upon first glance, I would have given my visit five stars. The service staff was great and prices were about average for a dealership service. However, this morning when I went to brush my car off, I noticed that my license plate cover had been changed from Crowfoot (where I purchased the vehicle) to Integrity. While this may not seem like a big deal to some, I find it EXTREMELY SHADY AND PETTY. First of all, any alterations made to my vehicle need to consented to. It is my property, there for the removal is theft. Secondly, I did not purchase my vehicle at Integrity, so therefore it should not be an advertisement for Integrity. If you want to advertise your dealership, advertise it on the vehicles you sell. Do not capitalize on the fact that vehicles purchased at other dealerships come through your shop. It is very disappointing that there is no other Hyundai dealerships in Lethbridge.
All vehicle maintenance/services ive received has been great - dytto
I have been getting my regular oil change and other service maintenance for my 2014 Veloster turbo here and they never disappoint. I bought my car brand new from Crowfoot Hyundai but never got my car serviced there since their hours are shorter and the dealership is smaller to accommodate appointments that wouldn't require to wait for days or weeks to get a spot in. I have nothing but good things to say about CH Hyundai. The employees are very helpful and accommodating. They do recommend some other services that my vehicle would need soon but they will never pressure you for getting it right then and there. Today they did M4 for my vehicle and included a Bronze detailing package at no charge, which is super awesome! What more can I say?? In short, if you want to be accommodated right away or need oil change asap, as well as your vehicle being well taken care of, I highly recommend CH Hyundai!
Although polite but very pushy to offer their services - Mastaneh
I called them before I visit the dealership and told them my car needs service 1, which is just the oil change. When I got there, they tried all their best to push me into doing other things and paying almost $ 500. It seems they just want to take money out of your pocket, particularly when you are not familiar with the technical terms of a car. The only impression I got was selling their products and services, no matter how!
Butcher shop! - Nate.66
I have brought my car a 2016 Veloster turbo 6 speed manual in 3 times now, starting with a warranty issue with my clutch. They fixed that and when I got it home I notice a giant scratch on my passenger fender and was in the works of bringing it back to get it fixed. The next day every light in my dash went off and I lost power steering so my car got towed back in where the entire airbag assembly and power steering module and the scratch. I drove my car for 2 weeks and had to bring it back in because my clutch was slipping and my rpm's would just get high with no acceleration. I brought it in and a week later they told me they contacted the engineers to help solve the issue which led them to replacing the clutch plate which took a week to get the parts and fix it. On October 31st 2018 they called said my car was ready for pick up. When I showed up I checked out my car to see if there was damage and my entire passenger side door was scratched up and a small dent from the door that hit it. The service manager left for the day and I called him to leave a message asking to phone me back first thing in the morning. It is now November 1 2018 11am and still no response.
Notorious on lies - MadMomma12
I went there to get my vehicle looked which I bought a Chev Trax used from them. They would not even bother to put a scan on it just wanted me to go to a gm dealership. The extended warranty I got is not valid at any gm locations! So what a waste of my money!
A certain person should not have a job
They have forgotten 'the customer is right'. - Gman
I purchased a used 2013 Honda Civic EX from this dealership and was generally satisfied with the price ad condition of the vehicle. They did not provide me with a second key and all these cars come with on. secondly I was not aware of locking wheel nuts and they did not provide me with the key to unlock them. this made me wonder what kind of predicament that would leave me in had I had a flat tire. could not even change to the spare. Additionally, I received from them an inspection certificate passing the car. Now I wonder if the wheels were inspected or just passed over because they didn't have the key. Additionally if it was inspected, then they did have the key and did not provide it to me. So far I have only been given a run about on this issue. they could do the right thing and repair it gratis since if it was inspected, they lost the key. Alternatively, it would be a criminal offense had they neglected the inspection. So far this is one unhappy customer. I would have to get some satisfaction on this issue before I would consider buying from Murray Hyundai again either new or used vehicle.
worst service dept.i have ever dealt with. - steamed
Took our 2014 Sante Fe in to get the air conditioner fixed for the third time since we have owned it . Was told to bring it back at a later date to have it diagnosed, I did and was told it needed a part replaced and a re-charge. That was a month ago and we still haven't gotten a phone call or follow up from the service manager. We called them last week and were told parts were on order ,no explanation or excuse offered.The sales dept. is trying to sell us a new Sante Fe and we were considering upgrading to a brand new one, but that's not going to happen. We bought new to have full warranty and peace of mind, and i have to say the Sante Fe is great SUV and i can accept that it is a machine and things break but i cant accept being jerked around by the service manager.From what i can see in other reviews this dealership has a management problem that needs to be dealt with