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Brought my vehicle in for a rock chip repair and they... - Me.rockchips
Brought my vehicle in for a rock chip repair and they promptly got it filled for me while I waited and had some coffee. Ryan was very courteous to deal with and Charlie was great to deal with. Overall the staff were very friendly and would highly recommend this dealership to anyone.
service to my car. - email@example.com
Service was done quickly. Excellent service. Customer service was very friendly. Got a rooftop carrier for my car and everything about it was explained to me. Would recommend this dealership to anyone.
I couldn’t be happier with the level of customer service... - Candice Q
I couldn’t be happier with the level of customer service I was provided with today!! Everyone I spoke with was knowledgable friendly and very helpful. From the phone call I got from Tara, talking with Curtis when I dropped off my vehicle as well as anybody that walked by asking if I needed anything. I couldn’t get a bigger shout out! I am very impressed with how well run this dealership is.
First service today, met by Service Advisor, Landon.... - Harry
First service today, met by Service Advisor, Landon. Landon was courteous, professional and kept his word by having my SUV ready on time and complete.
Very pleasurable experience.
See you again in six months.
Always friendly and explain what needs to be done now and... - greggl182
Always friendly and explain what needs to be done now and what can wait. Car is ready when they say it will be
I’ve always had good service at Crowfoot and love my... - Andrea
I’ve always had good service at Crowfoot and love my Santa Fe. They are friendly and accommodating and will explain the services/fees thoroughly if asked. The maintenance/repairs are pricey but likely no different than any other dealership.
Joe Campbell and his team are awesome. Joe and his team... - Elizabeth Okeke
Joe Campbell and his team are awesome. Joe and his team are friendly, extremely polite and very helpful in servicing my vehicle. Great customer service and highly recommended.
Worst experience. Spent 30k on a car which already has 4... - dtoxicks
Worst experience. Spent 30k on a car which already has 4 issues in first week. Cant replace but servicing again and again. Rude service department
This dealership and service depart should be rated at -5... - magmax
This dealership and service depart should be rated at -5 or worse.
NOTHING but issues from the buying process to the service department just being the absolute worst people to deal with cars. A year ago we were told it would be 5 days to get the car in stock. A month later it finally arrived. Over the last year with service appointments we have had the most joke excuses on why certain things were not done.
The service “manger” Gagandeep Sandhu sure doesn’t give a xxxx about a customers experience or the damage his staff left on a car. Sounds like he’s more worried about clocking out and going home then the image of the dealership.
The oil changes have been day long events which include a car wash, but the “wash” always seems to be broken. They even wanted to “buy” a review removal by offering a gold detail package for all the issues we have had.
Then we take it in again thinking it’s going to be better as it was promised multiple times and now the car we took in is returned damaged. Damage with is VERY obvious it was done after the car was washed and shined as it’s still flaking plastic off the bumper. I understand trying to save face and review cameras but you don’t wash and polish a scratched out plastic surface for it to still contain dirt and dust in it.
-5/5 stars STAY THE xxxx AWAY!
Hi To whom it may concern, I was not satisfied,... - Raj
Hi To whom it may concern,
I was not satisfied, not even 1% of the service. As i bought my Hyundai Sonata 2017 to southtown hyundai edmonton branch for general oil serive in july. thats where it started me keep on going to service centre. Firstly, when i got my oil change they found oil leaking underneath my car. So the service was done for that.
Later, I thought to tell them about the Rattling Noise issue when I'm Accelerating the gas on the road, which I was having this issue more than one month before taking to the service center. So the Mechanic ( QUAN ) who did the diagnosis and told me that there was a high pressure fuel pump sound which causes rattling sound under the hood, which has to be replaced. As a customer we trust the Mechanic and Service Advisor. So i agreed with that service and told to replace the High pressure fuel pump which got me the bill around $1700. I took the delivery on the same day, but the next minute, i figured it out the issue was not resolved and immediately i talked with Tanya. She book test drive with mechanic later next week and we ( Me and Mechanic ) drove the car and found the rattling noise very very clearly even when the windows are closed. This was the problem i have been told them and having more than one month, but he couldn't hear when he did the first test drive. But the hears now. Im wondering does he did test drive the car just around the parking lot ? and going under 20kms ? Thats not the way mechanics do test drive if I'm not wrong. Even when i did test drive with the mechanic we were going in 40km. Sound was too loud. For the before service He just assumed or i don't know, he told the noise is from high pressure pump and changed the part. Now he found the rattling issue when i drove with him and figured it out and saying this has to been done to Tanya and she emailed me saying this :
( He technician has inspected the spark plugs and inspected the intake valves with the borescope. We have found that the valves are gummed up with carbon which is causing pre detonation (the rattle noise) while under load. The technician recommends to replace the spark plugs, clean the intake manifold and perform the major fuel induction service to clean the throttle body and injector valves from carbon build up. )
when we got to know the actually problem is i guess thats the problem this time atleast, So, I asked her about the service you've done for the high pressure fuel pump which was billed for that, whereas i haven't asked about the service. The reason she told me is, the mechanic heard the rattling noise is from high pressure pump at that time he was checking, so we have done that service. And now he heard this ( Rattling noise ) issue in spark plug. Now they gave me the Quote of $1200 to Resolve the rattling noise. I Don't have any problem to get the service done from you guys, But what about the service done before which was not my concern ? And top off that i have to pay for each and every diagnosis around $120.
MY ISSUES ARE :
1 ) I CAME TO THE SERVICE CENTRE ABOUT THE RATTLING NOISE WHICH THE MECHANIC HEARD, WHEN WE WENT TO TEST DRIVE. NOT FOR THE OTHER SOUNDS OR ANY OTHER ISSUES.
2 ) HOW DID HE JUST ASSUME THIS IS THE PROBLEM AND CHANGES HIGH PRESSURE FUEL PUMP WHICH GOT ME BILL $1700 WITHOUT DOING A PROPER TEST DRIVE AND DOING PROPER DIAGNOSIS.
3 ) HOW DID HE HEAR THE PROBLEM WHEN I DROVE THE CAR AND NOT HEARD WHEN HE DID THE TEST DRIVE.
I don't suggest anyone to go to Southtown hyundai edmotion service centre for the car service not even for oil change.
Guys deadly ! Could sell ice to an Eskimo ! Great beard,... - cal.radke89
Guys deadly ! Could sell ice to an Eskimo ! Great beard, so handsome he could be in movies, handshake so firm I couldn’t help but be impressed with this guy.
AVOID this dealership at all costs. I am writing this... - Nicole
AVOID this dealership at all costs. I am writing this review as a cautionary tale to anyone thinking of buying or having service completed at West Edmonton Hyundai. My purchasing experience was great (as you can see if you scroll down to my review from July of 2019) but if you are purchasing from this location, it also means that your complimentary oil changes are to be completed at this location and the service department is absolutely brutal. I was disappointed enough when I brought my 2019 Tucson in for a detailing appointment and there was still dirt all over the driver side floor when I picked it up. I contacted Hyundai’s service department and they essentially ignored me, so I found a new place to have my vehicle detailed.
It is my most recent experience that is particularly concerning. First, I called the service department to let them know that my vehicle was making a clicking noise and the engine light was illuminated. They were not able to schedule an appointment for almost two weeks and the man that I spoke with basically told me it was likely the gas cap so to just give them a call back if the engine light went out when I re-adjusted the gas cap. My vehicle died while I was driving just over a week later. I called AMA and had my vehicle towed to West Edmonton Hyundai. This was on August 10th, 2021. West Edmonton Hyundai does not offer a loaner vehicle service, so I have had to borrow and rent vehicles in the meantime. I have been driving for 14 years and this is the first time I have ever had to deal with a situation such as this. It does not help that I live in Edmonton and I work outside of the city as a Peace Officer where one of the basic requirements of my job is a reliable vehicle to get to and from work.
My vehicle was towed to West Edmonton Hyundai on August 10th, and I received a phone call on August 11th from a technician who stated that my vehicle had not been looked at yet but he “wished he had not started it because it sounded so bad.” He proceeded to say that Hyundai did NOT wish to honor my warranty but that he would fight on my behalf. It should be noted that my warranty is good for about another 50,000 km’s or expires in 2023 (whichever comes first). They had not even run diagnostics on my vehicle but they were already refusing to honour my warranty. This is a 2019 Tucson with just under 50,000 km’s on it.
Fast forward to August 23rd. My boyfriend and I have each called West Edmonton Hyundai multiple times and we have been told repeatedly that “they are busy,” and that “the technician working on your vehicle fell ill.” The professional thing to do would be to contact the customer and inform them of the situation. After nearly two weeks of dealing with vague, non-answers and a complete lack of professionalism, I decided to have AMA tow my vehicle from West Edmonton Hyundai to Leduc Hyundai. I have dealt with Leduc and Crowfoot Hyundai in the past when I owned my Santa Fe and both have always provided excellent service. My boyfriend contacted Nicole at West Edmonton Hyundai and informed her that we were fed up with their lack of service and professionalism and that we were having my vehicle towed to a location that would diagnose and remedy the issue. Two hours later, AMA arrived to tow my vehicle to Leduc but CHRIS from the service department would not allow it. He insisted that I owe some sort of payment before he would release my vehicle even though not a single technician has told me what is wrong with my vehicle. CHRIS is the same individual that is impossible to get ahold of and repeatedly promises to return phone calls but never does. I still have no idea what is wrong with my vehicle. On August 24th I will be beginning a set of 8-16 hour shifts for 6 days out of town and I am still having to rent or borrow a vehicle just to get to work. Multiple complaints will be launched against West Edmonton Hyundai’s service centre from not only myself but also other Hyundai dealerships.
Do yourself a favour and avoid this location at all costs.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
Lack of humanity, lack of customer service, lack of... - KrisindaM
Lack of humanity, lack of customer service, lack of support.. they do not stand by their product. They WILL leave you high and dry without a vehicle to drive while yours sits in their shop untouched for days because, let’s face it - they don’t make money off of warranty work. So, regardless of how you make a living, they will put you on the back burner until it suits them, leaving you stranded without means of transportation because they’ve overbooked their loaners for ‘non-warranty money making business’. Don’t spend your hard earned money here, they don’t care for you after you’ve signed on the dotted line. On second thought, don’t buy a Hyundai regardless, they don’t stand by their product, even when you’re in danger while driving it, as well as anyone else on the road. Oh, and make sure you save up to afford the tow bill for their malfunctioning vehicle because they certainly won’t be paying for it or offering a service of ANY kind. Feel free to jump into the 3 week line up for a loaner vehicle.. you know, once those non warranty ‘bill paying’ clients return one for you. Please, whatever you do… do not give this dealership/brand your money.
EXTREMELY SHADY - cassie9859
I just moved from Calgary so this was my first experience with Integrity and upon first glance, I would have given my visit five stars. The service staff was great and prices were about average for a dealership service. However, this morning when I went to brush my car off, I noticed that my license plate cover had been changed from Crowfoot (where I purchased the vehicle) to Integrity. While this may not seem like a big deal to some, I find it EXTREMELY SHADY AND PETTY. First of all, any alterations made to my vehicle need to consented to. It is my property, there for the removal is theft. Secondly, I did not purchase my vehicle at Integrity, so therefore it should not be an advertisement for Integrity. If you want to advertise your dealership, advertise it on the vehicles you sell. Do not capitalize on the fact that vehicles purchased at other dealerships come through your shop. It is very disappointing that there is no other Hyundai dealerships in Lethbridge.
They Just want to sell you a vehicle and no one knows... - rameshwadkar
They Just want to sell you a vehicle and no one knows anything after that so be careful take everything in written or just all promises
I was more than happy when I visited the service... - Maria
I was more than happy when I visited the service department. The department was impeccable and my appointment was on schedule. The service advisor was well prepared and knew my car needs. I’ll visit this leadership for the next service, for sure.