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Excellent service especially Lori Peterson always so... - mtgnorth
Excellent service especially Lori Peterson always so friendly knowledgeable and professional highly recommend this dealership
I couldn’t be happier with the level of customer service... - Candice Q
I couldn’t be happier with the level of customer service I was provided with today!! Everyone I spoke with was knowledgable friendly and very helpful. From the phone call I got from Tara, talking with Curtis when I dropped off my vehicle as well as anybody that walked by asking if I needed anything. I couldn’t get a bigger shout out! I am very impressed with how well run this dealership is.
Service was shorter than initially told. Was given an all... - ggbd
Service was shorter than initially told. Was given an all day appointment but was for recalls which took about an hour in the end, so waited in the comfortable lounge. Had coffee (thank you). Great experience. Never expected to have the car washed on its return.
give a zero if I could. You guys have done nothing but... - shanny
give a zero if I could. You guys have done nothing but screw my sister around to fix her BRAND new car since July. Second time now she's been booked for the repairs and oh shock shock surprise surprise you can't fix it yet again. Oh but while popping out a dent you break her light and glue it back together for now because oh look you can't fix that properly now either.
Twice you people have left her stranded without a vehicle and her three freaking kids. Wasting her gas going back and forth. You guys are the biggest joke of a dealership I have ever seen. I'll be making sure not to refer you to anyone and everyone I know will know the bs you all pull. Such a bloody joke!
Both the sales and service depts. we’re very professional... - Brian
Both the sales and service depts. we’re very professional and able to answer any questions that. I had
I. Received such attentive and warm contact with the... - Shelleykarbonik
I. Received such attentive and warm contact with the Service coordinator, Whitney. She contacted me about my appt to install a block heater and upon learning that I am the full time caregiver for my elderly mother, she quickly arranged a valet for me so I did not have to interrupt my mother's care by waiting at the dealership for the work to be completed. She also rearranged the appt when our circumstances changed suddenly. She added a personal touch by expressing understanding and empathy for special circumstances we are going through. This was my first introduction to a dealership environment. I am so grateful I could continue our medical appointments while our car was being taken care of. Thank you Whitney and the Hyundai team. And the valet service. Shelley Karbonik
My Car (2011 Hyundai Sonata) was at center Thursday... - AJ
My Car (2011 Hyundai Sonata) was at center Thursday morning 11am for Recall and I did ask to do wheel alignment, So I dropped my car and received call in morning that must need to replace RH front lower joint and LH outer tie rod end and I was told this repair is must if want a go for alignment, So about $650 spent to get it done. My son picked up the car and told me that, Car still going little bit on right and I rad the report when i reached home that RH front wheel alignment still need attention. I also know, my tires are not in good shape and I will replace them soon. So, I was little upset that I spent $650 to get the alignment right but still is not done 100%. I had couple of questions with my service, So I called twice to Devan (Service Manager for my car) yesterday and left message but did not receive any reply and this morning when I put my concern to your department in review of service, I received his missed call regarding about my poor service customer review not returning my call about yesterday but unfortunately I was in a meeting could not pick up call. I returned his call this afternoon around 1545hrs and still haven't my call return. I am surprised about the customer service at your center that don't have time to return call for the customer is about two days now. Anyway my questions was, they should had to call me before get it go that alignment not completed and might be a reason to replace tires or something else. I already spent money on it to do alignment and if I change tires then looks like have to spend money again for alignment, if I informed it all this before then I would go to change tires and other repair before go for alignment.
Anyway, I wished to talk with your service manager on this but he was really busy and don't had time to deal with the customers, So I put all my details here as could not get a chance to talk about my concern and have no wish to go back again and have no wish to talk as well. Please do not call me, its all done.
Keep being disappointed with the customer service at this... - atananikola
Keep being disappointed with the customer service at this place. Very sad as it used to be one of the best dealerships that I've been to.
Maintenance department is just horrible, customer service is a big zero.
I've purchased 3 vehicles here in the past and have serviced them all here as well, but will be looking for a new place to service my vehicle now.
They will only be pleasant and helpful while selling you a vehicle. My experience with River City was terrible evertime came in since the day I've purchased my vehicle in February 2021...
Good customer service. Staffs are very knowledgeable,... - treblig1231
Good customer service. Staffs are very knowledgeable, friendly, courteous and accommodating. Will definitely be back here.
Unfortunately CHH is very hit and miss, between sales and... - AMM
Unfortunately CHH is very hit and miss, between sales and service.
Sales can be very pushy, and have consistently sent messages and call me about buying my 2019 after telling them I’m not interested in selling, and I will come in I’m when ready. However on the other hand I’ve had such rewarding experiences with the sales team such as Eve, and Issac.
Service…it’s where I have very mixed opinions. Over the past 6 months I have been in and out, on one occasion in 3 weeks alone I was there FOR THE SAME issue 4 times, once even 12 hours after I left the pervious appointment. The shuttle driver questioned me the one day she picked me up as to why I was in so much…….. Preet (my service advisor) is exceptional, and has been very good about resolving the issue to a point. Even asking me earlier this week when I was in for an unrelated appointment how its been doing since (mid October). Since I had a couple related questions about it, I thought I would chat with him, his response to one was, “they will look into replacing the deteriorating parts when it gets worse”. My frustration here is my cars under warranty, all the work has been done by the CHH team, so why is this the solution!? why not fix it before it get to the point where it does more bad than good.
Now onto where it gets real bad….Unfortunately wait times when your car is in service is completely unreasonable…. be sure to have patience to wait most, if not all day.
For a pre booked appointment for tire swap out I was quoted 60 to 90 mins when I booked the appointment in person with Preet. 2 days later I came in for said appointment, asked how long it would be when I check in with Ashley and she I promised a 90 mins turn around, in turn I decided I would wait in the dealership instead of heading home in the shuttle. At the 2 hours mark I asked when my car would be done, as I had another appointment to get to and was told “it’s Almost done”, yet the text message check the status of your vehicle still said “checked in”. My car also is connected to my phone and every time it gets turned on it tells me (I received one of these notifications when I first arrived because they moved it from the service bay to the back lot until it went in) about 5 mins after I asked for an update I got a notification my car was being moved, and the status magically changed to “being worked on” Finally my car was done at 2 hours and 45 min… this is just one occasion of a promised wait time, where having to call or check in is the only way you will get an update or the work be completed.
I feel as I’m being generous with 3/5 stars, it would be worse if I took into consideration the last year……The saving grace is the staff Preet, Eve and Issac, who generally have wonderful customer service.
Beware!!Don’t buy with this dealership. Their service... - Imelda
Beware!!Don’t buy with this dealership. Their service advisors are mean and does not care, they will reap you off. I brought my Hyundai vehicle for service & was told that (aside from the other stuff that needs to be changed) it needs a new spark plug. My vehicle is only 4 years old!!
Don’t ever trust your vehicle with them. Don’t do the same mistake that I did. Go to other dealership or other automotive.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
Worst service i have ever had the misfortune to incur.... - 😡
Worst service i have ever had the misfortune to incur. Incompetent mechanics and service people
Well service are very very poor service Advisor don’t... - mohan
Well service are very very poor service Advisor don’t know anything never go back again
EXTREMELY SHADY - cassie9859
I just moved from Calgary so this was my first experience with Integrity and upon first glance, I would have given my visit five stars. The service staff was great and prices were about average for a dealership service. However, this morning when I went to brush my car off, I noticed that my license plate cover had been changed from Crowfoot (where I purchased the vehicle) to Integrity. While this may not seem like a big deal to some, I find it EXTREMELY SHADY AND PETTY. First of all, any alterations made to my vehicle need to consented to. It is my property, there for the removal is theft. Secondly, I did not purchase my vehicle at Integrity, so therefore it should not be an advertisement for Integrity. If you want to advertise your dealership, advertise it on the vehicles you sell. Do not capitalize on the fact that vehicles purchased at other dealerships come through your shop. It is very disappointing that there is no other Hyundai dealerships in Lethbridge.
They Just want to sell you a vehicle and no one knows... - rameshwadkar
They Just want to sell you a vehicle and no one knows anything after that so be careful take everything in written or just all promises
They are a positive experience . Every time I’ve booked... - Willbhumen
They are a positive experience . Every time I’ve booked my appointment, my wait time was approximately a 2 hour wait... with Alin in service, my wait time was cut in half ...