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Exceptional customer service - gclark
In my many dealings with southtown, I have found chasity to be very friendly, and a good "listener" She always takes the time to see my needs are met and looked after. I highly recommend you ask for her when in dealership.
Top Reviewed Service Specialists At This Dealership
Courteous - Reya123
We’ve had Cole for the past 3 maybe more services and he’s just been really genuine and helpful with all our concerns. He’s always been friendly and treated us with respect
Professional and efficient service - D&M Elantras
Our family has purchased several Elantras from Precision Hyundai over the years.
We have always been impressed by the excellent service we have received.
We have purchased each vehicle from Dusty
And will do so again in the future
Vicky is a one of the most professional individuals I’ve dea - H Power
Meet Vicky off hours and she spent the time with me to fully understand the finance side of car buying and why Hyundai can gain an edge on the competition with the experience they have.
Thx you for you time and patience
Friendly, honest, reliable - dano
Great service always quick & well done for our 2017 Elantra - which is an excellent car with super gas mileage (as low as 4L/100 km) , comfort & reliability. Starts no problem in winter -33C without plug in !
Dealer well organized, very courteous and trustworthy. Sales & finance quoted our discussion without error on extended warranty a from a year ago. Get the dealership extended oil change program & Lubrico warranty - totally excellent savings & coverages ! Highly recommended !
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
Great Service Department - Craig S.
It was usually a challenge getting a good booking time/date at the old dealership I used to go to for service. I decided to try out Southtrail as it was so close to where live. They were able to get me in the next day. I arrived, and unfortunately it did take about 20 minutes for me to get to talk to the service rep, as there was quite a few cars already parked in the service bay. This was right after thee Christmas break, so I'm sure many people also booked for this day, so I wasn't too worried about it. From that moment on, it was excellent service. Cassie was very welcoming, and is one of the best service managers I've ever dealt with. The service lounge is very comfortable, and would be a good place to work while waiting for your vehicle. The chairs have little tables attached to the arm rests that could be used to support a laptop. I used the shuttle service as well, and the driver was great. They really make you feel wanted as a customer here. Definitely coming back here next time.
Plan maintenance - Stager
The service dept was great and friendly. Kyna and Kyle did a great job on both the inside and outside of the car
Service - Linda 1235
Chris Richards was extremely helpful . Need service on my Kona . Did not catch the name of the service Rep but he was great . They were u able to do
The wheel alignment since they did not have updated software for equipment for the Kona since it is so new. . No big deal will one back next week
Service Review ONLY - Bogart#23
I usually deal with Devin in Service. He is always pleasant and a very helpful decent person.
The sales people are all new now and today was not good due to attitude of the temporary sales staff.who were rude and were completely uncaring about their loud obnoxious music which they refused to turn down. It was so loud I had to wait in a combination of the Service Dept and outdoors mwhile my car was being serviced. Very unprofessional.
EXTREMELY SHADY - cassie9859
I just moved from Calgary so this was my first experience with Integrity and upon first glance, I would have given my visit five stars. The service staff was great and prices were about average for a dealership service. However, this morning when I went to brush my car off, I noticed that my license plate cover had been changed from Crowfoot (where I purchased the vehicle) to Integrity. While this may not seem like a big deal to some, I find it EXTREMELY SHADY AND PETTY. First of all, any alterations made to my vehicle need to consented to. It is my property, there for the removal is theft. Secondly, I did not purchase my vehicle at Integrity, so therefore it should not be an advertisement for Integrity. If you want to advertise your dealership, advertise it on the vehicles you sell. Do not capitalize on the fact that vehicles purchased at other dealerships come through your shop. It is very disappointing that there is no other Hyundai dealerships in Lethbridge.
Although polite but very pushy to offer their services - Mastaneh
I called them before I visit the dealership and told them my car needs service 1, which is just the oil change. When I got there, they tried all their best to push me into doing other things and paying almost $ 500. It seems they just want to take money out of your pocket, particularly when you are not familiar with the technical terms of a car. The only impression I got was selling their products and services, no matter how!
It was Great! - Rebeckah
I went in to get an oil change on my vehicle and was pleasantly surprised to find that not only did they change my oil but wash it. I Have never had such great customer service.
Misdiagnosed non start problem p - Cal
Misdiagnosed non start problem as faulty starter. I replaced starter & then they charged more time to finally correctly find a bad ground. Old starter reinstalled by me & vehicle started fine. I paid more then $650.00 for parts (not needed) & labour based on a misdiagnosed problem!!!! They should not have charged me again for a problem they misdiagnosed the first time. Don’t take your vehicle here for service they charged me for a technician who couldn’t do his job.
Notorious on lies - MadMomma12
I went there to get my vehicle looked which I bought a Chev Trax used from them. They would not even bother to put a scan on it just wanted me to go to a gm dealership. The extended warranty I got is not valid at any gm locations! So what a waste of my money!
A certain person should not have a job
They have forgotten 'the customer is right'. - Gman
I purchased a used 2013 Honda Civic EX from this dealership and was generally satisfied with the price ad condition of the vehicle. They did not provide me with a second key and all these cars come with on. secondly I was not aware of locking wheel nuts and they did not provide me with the key to unlock them. this made me wonder what kind of predicament that would leave me in had I had a flat tire. could not even change to the spare. Additionally, I received from them an inspection certificate passing the car. Now I wonder if the wheels were inspected or just passed over because they didn't have the key. Additionally if it was inspected, then they did have the key and did not provide it to me. So far I have only been given a run about on this issue. they could do the right thing and repair it gratis since if it was inspected, they lost the key. Alternatively, it would be a criminal offense had they neglected the inspection. So far this is one unhappy customer. I would have to get some satisfaction on this issue before I would consider buying from Murray Hyundai again either new or used vehicle.
Sales awesome. Service sucks - Dave2683
I bought a used GMC Canyon here a week ago. Took it for a test drive and everything looked and seemed good. Took it home the next day and found the heated mirrors, and 1 power window has a malfunction. The roof is scratched and the shark fin antenna is broken. I brought it back the following day and was told we will get these issues looked after the following Monday. I dropped the truck off for a whole week. They wont even consider touching my truck because those issues are not a safety concern. So now I'm stuck with a truck that needs repairs that I was not aware of before purchase. I'd recommend them to buy a brand new ride with full warranty. Not used as the service department sucks and dont care about repairing anything beyond safety.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.