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The staff at Grande Prairie Hyundai are wonderful to deal... - kingsbry
The staff at Grande Prairie Hyundai are wonderful to deal with. Brad our salesman was great as he answered all of my questions and if he didn’t have the answer he found someone that did and would get back to me. Brittany the sales manager was awesome as she hunted down the model and color I was wanting and delivered it in a very timely manner. Kati the financial manager went through everything and made sure we understand the contract. The parts department Lori and her staff were awesome setting up future appointment and installing my mud flaps. The service department Taylor were great as well very easy to deal with. All in all it was a smooth process. Everyone is very friendly and helpful there would highly recommend.
service to my car. - firstname.lastname@example.org
Service was done quickly. Excellent service. Customer service was very friendly. Got a rooftop carrier for my car and everything about it was explained to me. Would recommend this dealership to anyone.
I couldn’t be happier with the level of customer service... - Candice Q
I couldn’t be happier with the level of customer service I was provided with today!! Everyone I spoke with was knowledgable friendly and very helpful. From the phone call I got from Tara, talking with Curtis when I dropped off my vehicle as well as anybody that walked by asking if I needed anything. I couldn’t get a bigger shout out! I am very impressed with how well run this dealership is.
Kris in service was so friendly and helpful. He was very... - AndreaH
Kris in service was so friendly and helpful. He was very pleasant to deal with and was able to accommodate my request. I highly recommend the service department at this dealership. A+
Was told it would take one hour and a half and that I... - michel.lebouthillier
Was told it would take one hour and a half and that I could either wait there or get a drive home. I elected to go home since I had work to do. It ended up taking upwards of 4 hours. No updates were given after the timeframe they had proposed. I’m happy I went home so that I did not have to wait that long in the dealership. I understand that sometimes there are unforeseen things and it can take longer. I would suggest that they call the customer when it will take way longer then there projected timeframe so that they can plan their day accordingly.
I punched my Tucson from this dealership Jan.2020 I was... - Nancy
I punched my Tucson from this dealership Jan.2020 I was so pleased with the service and professionalism of everyone. I just went for my second service visit and am just as impressed today as I was the first day I walked into the dealership. The service department is fast and efficient and everyone is friendly and helpful. My service advisor this time was Amber Chan and she was excellent. She helped me with finding a way to get all the work done on my vehicle needed in a cost effective way for me.
I have always found it stressful to go to dealerships and service my vehicles but Calgary Hyundai has made the process painless for me and I truly appreciate it
Fast and efficient. Well informed and ready for my... - hamiltgr
Fast and efficient. Well informed and ready for my appointment. Answered my questions without hesitation and informed me on the follow up procedure to complete the work.
Worst experience. Spent 30k on a car which already has 4... - dtoxicks
Worst experience. Spent 30k on a car which already has 4 issues in first week. Cant replace but servicing again and again. Rude service department
When I called to book my appointment I was told that it... - Kelseyseib
When I called to book my appointment I was told that it would be done by 10:30. When we dropped off the vehicle at 8:15 they were not proper social distancing in place. Even just the way the service desks are set up you’re guaranteed to have to stand really close to another person. It took 30 mins of just standing in a non-socially distanced line to drop our vehicle off. Our service advisor Richard did not understand the recall our vehicle was in for. He told us that they might not even have the parts. When I finally text my 11:30 they told me it wouldn’t be done until the end of the day. My vehicle had not even been looked at by this point and hadn’t checked if they had the parts for the recall. He said they would inspect it and decide if they thought they needed to be fixed which is 100% not how a safety recall works at all!
I had my day planned around picking up my vehicle at 10:30 so be warned if they tell you it will be ready at a certain time do not believe it. I ended up just going to pick up my vehicle because after the mess up on the phone, at the front desk, and the social distancing I honestly had zero trust that they were competent to work on my vehicle. I spoke to the service manager to tell her my experience and she appreciated the feedback and said she would coach her staff but couldn’t do anything for me. I purchased my vehicle from Gateway Toyota and their service department has always been 10 out of 10. I honestly would go there if they were able to do this recall service. BEWARE of this nightmare service department at southside Hyundai! I have my car booked in to get the recall done elsewhere.
They are worst dealership in Calgary .Don’t buy any car... - gauravthakur
They are worst dealership in Calgary .
Don’t buy any car from them . They are big liar about the carextended warranty.
Bad experience ever .I will never ever recommend my family and friends . Hyundai Canada should see them what they are doing with customer and loosing so much customer from the market .
Kapil Chopra is the biggest liar in this dealership .
Guys deadly ! Could sell ice to an Eskimo ! Great beard,... - cal.radke89
Guys deadly ! Could sell ice to an Eskimo ! Great beard, so handsome he could be in movies, handshake so firm I couldn’t help but be impressed with this guy.
My daughter had a blowout on the highway and was lucky.... - Duckster12
My daughter had a blowout on the highway and was lucky. Tow truck driver checked her other tires and refused to change the tire as the pressure was over rated tire max. Talked to Mr singh the service manager who admitted to inflating the tires to 40 lbs cold, as their standard practice. He said that was so the tire pressure alarms dont go off. The car did not have that option. Lie#1. Then i said they were nitrogen filled, and he then said nitrogen does not expand with pressure. Kinda led him into that one but he proceeded with lie#2. He then said they would not help as the tire was worn out anyway, but yet he did not tell her that when she had the tires put on in the spring at the dealership. I took the tire to a tire shop, and the guy said there that there was 30-50% wear left. The tires had 40000 k on them. Do not trust this dealership. Oh, and the general manager backed him 100%. Be careful here.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
This dealership is a fraud, probably the most fraudulent in - Dayo
I bought a Hyundai Santa Fe 2019 for my wife in August 2019. The sales-guy was Ricardo, smooth-talking, but the most insincere salesman on earth. I was told I was getting Winter mats and 4 Oil Changes when I signed the agreement. When I went to pick the car, I was told Ricardo was on vacation and that the winter mats were not part of the agreement. I refused to pick the car. They got the GM out and he said the winter-mats were not part of the agreement, but that he would give them to me as complementary. I took my mats and drove out of the place. When I went for the first oil change, they said I had to pay. I said that was not the agreement. They did the oil change for free. Last December, I decided to buy a 2020 Hyundai Tucson, their deal was not as good as Calgary Hyundai, so I bought from Calgary Hyundai. I took my Santa Fe back to Hyundai Gallery today and I was given a bill of $188 for 2nd oil change and some other stuffs. I refused and drove my car out of the place as it was only the 2nd oil change and it was supposed to be free. These guys are thieves and they will smooth-talk you to a deal they will not fulfil. I recommend Calgary Hyundai. They give you good deals and are very friendly. If there's a negative star, I'll give that to Hyundai Gallery. They don't deserve a single star. They make sure they don't include what they promise in the agreement. Bunch of thieves
EXTREMELY SHADY - cassie9859
I just moved from Calgary so this was my first experience with Integrity and upon first glance, I would have given my visit five stars. The service staff was great and prices were about average for a dealership service. However, this morning when I went to brush my car off, I noticed that my license plate cover had been changed from Crowfoot (where I purchased the vehicle) to Integrity. While this may not seem like a big deal to some, I find it EXTREMELY SHADY AND PETTY. First of all, any alterations made to my vehicle need to consented to. It is my property, there for the removal is theft. Secondly, I did not purchase my vehicle at Integrity, so therefore it should not be an advertisement for Integrity. If you want to advertise your dealership, advertise it on the vehicles you sell. Do not capitalize on the fact that vehicles purchased at other dealerships come through your shop. It is very disappointing that there is no other Hyundai dealerships in Lethbridge.
They Just want to sell you a vehicle and no one knows... - rameshwadkar
They Just want to sell you a vehicle and no one knows anything after that so be careful take everything in written or just all promises
I was more than happy when I visited the service... - Maria
I was more than happy when I visited the service department. The department was impeccable and my appointment was on schedule. The service advisor was well prepared and knew my car needs. I’ll visit this leadership for the next service, for sure.