British Columbia Hyundai Service Centres

I was incredibly impressed with Murray Hyundai's service... - SS, Delta, BC

I was incredibly impressed with Murray Hyundai's service department. After multiple disappointing experiences at the dealership from which I bought my Santa Fe, I took my vehicle to Murray. What a great team. I not only really appreciated Danny Jang's amazing attention to detail, but also witnessed one of the staff dealing with a problem. I have always believed that you see the quality of an organization's service culture when something goes wrong, not when everything is going right. The staff person listened, took accountability, and really tried to help the customer out; the customer left with a wave and a smile. Well done!

The sales people are not knowledgeable on EV's so had... - nyck

The sales people are not knowledgeable on EV's so had some issues at time of purchase but the service department is quite good so if you opt into the service plan, you should be well taken care of with some small bonuses thrown in should you make some errors. Staff is very friendly, accurate and overall I am happy with the purchase.

I've been dealing with Vernon Hyundai since 2013 and have... - robman35

I've been dealing with Vernon Hyundai since 2013 and have found them to be an excellent dealership. The service department is friendly and helpful. Thanks again to Mike, Barbie and Mike who go above and beyond time after time. We love our Santa Fe and when we decide to trade it in on a new vehicle this is where we'll be going. I highly recommend Vernon Hyundai! Rob Rudrum

Proper service, and "On Time". - Beta119

My vehicle was received for the 24,000 Km service on time, and the service was performed in a timely manner. All the procedures were explained to me by the service manager.

Comox Valley Hyundai, We would like to thank Barry Davis... - Good

Comox Valley Hyundai, We would like to thank Barry Davis for all his help and helpful hints, when we purchased our new Venue. Thank you again, I have too say that he is one of the nicest sale person we have ever met. Irene ,Pat Doyle

i am very disappointed with thier maintenance service.... - jon

i am very disappointed with thier maintenance service. just done service maintenance 2 that include tire rotation and they dont rotate my tire. the mark in tire are n same place. I pay for the less service. not satisfied!

Recently i visit this place i have really bad experience... - Aaa

Recently i visit this place i have really bad experience on this location. You will never get helped by them and on your visit you will realise that staff is ignoring you and speak really rude. Recently i visit to get fixed my engine oil leak as i puchase a car year ago and it’s still in warranty and after of all they said that you have to do oil change before checking the oil Leak it cost me $122 and for no reason and then are telling me there is no leaking but the person not understanding me and keep shouting on me and i tell them i will go to duncan for my inspection but they say why? And then i say that you are never helpful with customers and every i have pay the amount for no reason even if your car is in warranty and servoce guys never considered anything on visit they saybyour car is fine while other comapies location say that there something happening with car. Thanks for viewing the feedback

Worst customer service I’ve ever had to deal with I was... - .

Worst customer service I’ve ever had to deal with I was lied to and over charged without any explanation.. I tried to get my invoice or bill for 6 months and would not send it to me, when I finally got it there was just the dollar amount and NO number of hours or hourly rate. I was accused of stealing out of their loaner car as well as was charged for a loaner car for cleaning it and scratches on the inside. When I asked for pictures of proof she wouldn’t show me. I would never recommend this place not in 100 years. They rip you off, they don’t know how to treat their customers.

Terrible service department - Hiseasdrifter

Told me that at 50, 000 Kilometers I needed a wheel alignment. I bought new tires from Costco later that year. Took my car in to local shop for oil change and wheel alignment. I took it to a local shop that I had been dealing with for 25 years, because I didn't believe I needed a wheel alignment. They told that alignment was fine and curious as to why I asked for it to be done.

Excellent Service - Maricel De Luna

Im so much amazed with the excellent and fast service of hyundai kingsway shop. Carol and Rachel are very friendly. Im so glad that I purchased my car at their good shop😊.

The parts department they’re really bad they don’t even... - waged-88

The parts department they’re really bad they don’t even know what they’re doing at all I order some parts I get something else totally different It’s happened with me few times not just like that if you order a part they will tell you a couple days if you don’t need the 20% Discount and the parts will never show up in couple days even after one week and if I ask them for the 20% discount it will take a couple months or forever they always have excuse because they don’t know what they’re doing Maybe I am not a big company but I dealing with different dealers and they always bring the right parts in the right time and they are very respect the customer The owner for this dealer he losing customers and money because the bad service in the parts department I’m so mad and I hope someone give me the owner phone number for this dealer I know his name Tony but I don’t know his phone number so I will let him know what going on😤😤

Kevin (Yu), I want to say thank you as you have provided... - Rita Hui

Kevin (Yu), I want to say thank you as you have provided an excellent service to us. We have a 2019 Kona EV that we bought from Lougheed Hyundai. One of my friends who got a 2020 Kona EV received a call from your location asking them to book an appointment for the recall. I did not get a letter (like they did before) or a call regarding this recall. So I called JP Hyundai and I got you on the line. You were very helpful, professional and quickly assisted our needs and got us the appointment. You truly look out for customer like us and care about each one of us. Thank you for helping me and I truly appreciate. Rita Hui

Overpriced and Rude - Simil

The service here is very overpriced. I switched mechanics as this dealer wanted to charge me 1300 for a repair I got completes for 450 somewhere else. I brought my car here for years when it was under warrantee, they are fine for services but as soon as the car started to age and I needed real service and help I felt they gave me scripted responses and did not care about me as a long time customer. As with many Elantras I have read online the power steering failed on this car which in this model is particularly difficult to drive and very dangerous, they know this is an issue and several models had recalls. I was basically laughed at when they could not replicate the issue several times. Finally the power steering has completely faltered and the car is no longer drivable. If they had helped me mknths ago I could have planned for a new vehicle but now I am in a tough spot thanks to their lack of listening and customer service. My new mechanic feels the dealer is the best for this issue due to some issues that can come up with the computer, however the dealer is quoting over 3k for the repairs, online is quoting about 1100 for power steering replacement, pretty steep. I recommend going somewhere else.

Best Customer Service!!! - Fereshta

I've got many services from Hyndaai in the past and the service it was just ok but each time when Allan the service manager helped then the service was Excellent!! He was very helpful and basically just AMAZING!! I have never seen anyone like Allan how he helped and gave the best customers service!! Thank you Allan!!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Brought my 2019 Santa Fe XL in on July 22.2020 because... - TraceyS

Brought my 2019 Santa Fe XL in on July 22.2020 because of a clicking noise in the cabin. They couldn't diagnose the problem so I decided to video the sound and send the service advisor TJ MacCarahan a video clip of the sound. He replied back saying they would need to keep the car overnight so they could listen for the sound when the vehicle was first started in the morning. They said they would have a loaner car but not for probably a week or two as they were busy. After many calls and still getting the run around saying no vehicles were available I decided to finally take my car to Penticton Hyundai for service. Not only did they give me a loaner right away, they fixed the issue. I got tired of waiting for even a call back from Kelowna Hyundai and after 50 days I had enough. Well Kelowna Hyundai, I've purchased 3 Santa Fe's from you in the last 8 years. I guess my business doesn't mean much to you. I've decided that you no longer deserve my business. Your service advisor lost you a repeat customer. Good luck trying to get my business back. What a disappointment with your service.

Bought a new car today! Sid, Jason, and Sukh was really... - Rain

Bought a new car today! Sid, Jason, and Sukh was really helpful on handling my paperworks. Everyone was very kind! Thank you to everyone who helped!

Came in for a tire repair . Megan Young took care of me... - Joefiss

Came in for a tire repair . Megan Young took care of me ,she went above and beyond she's got the best customer service I've seen in a long time .... makes u feel at home 🏡 I hope they know was a great asset she is to the company . Thanks again Megan u rock

Great experience!! - HAILEYM

I went in today to purchase all season tires, I dealt with Terry who spent the time making the experience personable. I then booked my appointment with Anastasia who was the greatest. She was courteous and met me with a smile. Definitely 10/10!.

Our first time visiting the Openroad Hyundai, service was... - Hyundai

Our first time visiting the Openroad Hyundai, service was very good, cheerful, knowledgeable and helpful. We were very happy and will recommend to our friends.

Prompt, well explained. - sgnbob

Great, The staff welcomed me to the dealership and arranged for a ride home. They called for approval for extra work and when done called. They picked me up and returned me to the dealsership.