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I didn't buy my current Santa Fe Sport from Vernon... - mjs
I didn't buy my current Santa Fe Sport from Vernon Hyundai, but since moving here have entrusted them with all servicing. They are excellent, and keep very much to their schedule and the length of time they suggest your service should take. Cars are an expensive outlay, and they need the kind of attention that Vernon Hyundai pay to their customer vehicles..
Great Service, the service team was great. fast prompt... - philaloiselle
Great Service, the service team was great. fast prompt and delivered on time.
Pick up and drop off service was great as well.
All round great exsperience.
Good service and very fast.three times I came here they... - Hossein_est@yahoo.com
Good service and very fast.three times I came here they are very nice people.
Had my first service. Awesome. Highly recommend. They did... - yahmon
Had my first service. Awesome. Highly recommend. They did an amazing job with buffing out a few scratches. The service was completed before the time they gave me. All over great experience.
Took my 2020 Kia Sportage which I purchased from them 1... - f.mrack
Took my 2020 Kia Sportage which I purchased from them 1 year ago for an oil change.
My appointment was for 9 am.
I did not leave there until 11:30 !
Just a simple oil change, nothing fancy.
This is unacceptable.
Purchased a new Santa Fe hybrid in May. Quite happy with... - merrillmyers1
Purchased a new Santa Fe hybrid in May. Quite happy with experience and vehicle. Booked an appointment by phone on Nov 23 for 8K checkup. Appointment was for 1100 on Dec 1. Arrived on time only to be told there was no appointment in their system. Was told they could get me in and vehicle would ve ready at 1400 to 1500 that afternoon. I was very unhappy with this service and I left the dealership and drove the 40 minute drive back home without getting any service. And don't get me started on the non delivery of winter floor mats that were included in my vehicle purchase!!
This Hyundai dealership stands out for all the wrong... - TK
This Hyundai dealership stands out for all the wrong reasons. The only one which seems unable to prefer putting in the minimum effort necessary, considering a solution such as "come recharge your A/C every year" instead of finding and fixing the leak like the other Hyundai dealership I went to did. Or lying to a customer by promising they'll cover a pre-existing issue which was found during warranty after the warranty coverage period ends after they asked me to come back later with more evidence/videos (Which I did).
Absolutely fraudulent service department to be avoided at all costs.
Do not take your vehicle to this company for service it... - Mdbobrownik
Do not take your vehicle to this company for service it could cost you your life! Our 2013 Santa Fe twice lost all power when accelerating to pass another vehicle. We had our car towed to Langley Hyundai and both times were told there was nothing wrong with the car. After a third breakdown and a $300.00 tow to Kamloops Hyundai we were informed there was a recall on our car and the motor should have been replaced on the first visit to Langley Hyundai. Fortunately Kamloops Hyundai gave us the proper care and indeed did install a new motor. Do not trust this company!
Worst customer service I’ve ever had to deal with I was... - .
Worst customer service I’ve ever had to deal with
I was lied to and over charged without any explanation.. I tried to get my invoice or bill for 6 months and would not send it to me, when I finally got it there was just the dollar amount and NO number of hours or hourly rate.
I was accused of stealing out of their loaner car as well as was charged for a loaner car for cleaning it and scratches on the inside. When I asked for pictures of proof she wouldn’t show me.
I would never recommend this place not in 100 years.
They rip you off, they don’t know how to treat their customers.
Our first time visiting the Openroad Hyundai, service was... - Hyundai
Our first time visiting the Openroad Hyundai, service was very good, cheerful, knowledgeable and helpful.
We were very happy and will recommend to our friends.
Service department is amazing, Emily and Megan are so... - Christie
Service department is amazing, Emily and Megan are so professional and friendly. I had a big delay in my parts arriving as well as a detailing I had paid for wasn’t done so Emily was so kind to upgrade my detailing package at no extra cost!! Thank you, it was a good end to a stressful week. Appreciate it!!! Love Hyundai service.
Excellent Service - Maricel De Luna
Im so much amazed with the excellent and fast service of hyundai kingsway shop. Carol and Rachel are very friendly. Im so glad that I purchased my car at their good shop😊.
The parts department they’re really bad they don’t even... - waged-88
The parts department they’re really bad they don’t even know what they’re doing at all
I order some parts I get something else totally different It’s happened with me few times not just like that if you order a part they will tell you a couple days if you don’t need the 20% Discount and the parts will never show up in couple days even after one week
and if I ask them for the 20% discount it will take a couple months or forever
they always have excuse because they don’t know what they’re doing
Maybe I am not a big company but I dealing with different dealers and they always bring the right parts in the right time and they are very respect the customer
The owner for this dealer he losing customers and money because the bad service in the parts department I’m so mad and I hope someone give me the owner phone number for this dealer I know his name Tony but I don’t know his phone number so I will let him know what going on😤😤
Have been going here for service since I bought my Sonata... - Sue
Have been going here for service since I bought my Sonata in 2008. Best service department, always has done a good job, and keeps me updated on progress. Very polite and friendly.
Overpriced and Rude - Simil
The service here is very overpriced. I switched mechanics as this dealer wanted to charge me 1300 for a repair I got completes for 450 somewhere else. I brought my car here for years when it was under warrantee, they are fine for services but as soon as the car started to age and I needed real service and help I felt they gave me scripted responses and did not care about me as a long time customer. As with many Elantras I have read online the power steering failed on this car which in this model is particularly difficult to drive and very dangerous, they know this is an issue and several models had recalls. I was basically laughed at when they could not replicate the issue several times. Finally the power steering has completely faltered and the car is no longer drivable. If they had helped me mknths ago I could have planned for a new vehicle but now I am in a tough spot thanks to their lack of listening and customer service. My new mechanic feels the dealer is the best for this issue due to some issues that can come up with the computer, however the dealer is quoting over 3k for the repairs, online is quoting about 1100 for power steering replacement, pretty steep. I recommend going somewhere else.
Best Customer Service!!! - Fereshta
I've got many services from Hyndaai in the past and the service it was just ok but each time when Allan the service manager helped then the service was Excellent!! He was very helpful and basically just AMAZING!! I have never seen anyone like Allan how he helped and gave the best customers service!! Thank you Allan!!
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
I cannot adequately express my gratitude to Kamloops... - Mdbobrownik
I cannot adequately express my gratitude to Kamloops Hyundai for the care we received from Kacia and her team. We have a 2013 Santa Fe Sport that on two occasions lost all power when accelerating to pass another vehicle. The results of this loss of power could have been fatal. We took our car to Langley Hyundai after both breakdowns and were told there was nothing wrong with the car. We had a third breakdown near Kamloops and had the car towed to Kamloops Hyundai. After reviewing our car’s history Kacia told us there was a recall for our model that should have been taken care of the first time we took our car to Langley Hyundai. Kacia told us we would be getting a new motor free of charge. She also arranged for a rental car at Hyundai’s expense as we were traveling north to visit our grandchildren. She then offered to pay the $300.00 towing bill we received. Kacia told us to go and enjoy our holiday with our grandkids and she would take care of everything for us. And she did! Thank you so much Kacia, for everything you did for us. It is good to know there are still people and the companies they work for that are honest and truly care about their customers. I highly recommend Kamloops Hyundai to take care of you and your car.
Bought a new car today! Sid, Jason, and Sukh was really... - Rain
Bought a new car today! Sid, Jason, and Sukh was really helpful on handling my paperworks. Everyone was very kind! Thank you to everyone who helped!
Great service super friendly staff that care about... - JEATON_1
Great service super friendly staff that care about helping you out Great job guys thank you for your help
I can't say enough about the excellent service I had from... - jpichette40
I can't say enough about the excellent service I had from Penticton Hyundai!
On a trip from Osoyoos to N. Vancouver the motor on my 2015 Santa Fe blew outside of Princeton. I managed to limp it back into a garage in Princeton, where the garage owner contacted Penticton and they informed me I should have it towed (at their expense) back into the dealership. I dealt with Liz Bannick who was very informative, telling me a new motor would have to be installed at no expense to me, and arranged a rental vehicle for me in N. Van. Liz was great in keeping me updated as it was a lengthy 26 days before getting my SUV back. Audrey also contacted me several times with updates. My vehicle was fully detailed when it was ready to be picked up. How great to deal with a company that stands behind it's product 100% and makes a very unfortunate experience so easy to deal with.