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Always polite and prompt. No issues. Professionals.... - marty gman
Always polite and prompt. No issues. Professionals. Listen to my concerns if I have any.
I've been dealing with Vernon Hyundai since 2013 and have... - robman35
I've been dealing with Vernon Hyundai since 2013 and have found them to be an excellent dealership. The service department is friendly and helpful. Thanks again to Mike, Barbie and Mike who go above and beyond time after time. We love our Santa Fe and when we decide to trade it in on a new vehicle this is where we'll be going. I highly recommend Vernon Hyundai!
Proper service, and "On Time". - Beta119
My vehicle was received for the 24,000 Km service on time, and the service was performed in a timely manner. All the procedures were explained to me by the service manager.
Great Service, the service team was great. fast prompt... - philaloiselle
Great Service, the service team was great. fast prompt and delivered on time.
Pick up and drop off service was great as well.
All round great exsperience.
Took my 2020 Kia Sportage which I purchased from them 1... - f.mrack
Took my 2020 Kia Sportage which I purchased from them 1 year ago for an oil change.
My appointment was for 9 am.
I did not leave there until 11:30 !
Just a simple oil change, nothing fancy.
This is unacceptable.
Do not get your car serviced here. Charged me almost $500... - Luke
Do not get your car serviced here. Charged me almost $500 for 1 hour worth of labour. Citing 2 techs working on it and package pricing. Total scam. Oh and they swapped out my new EV charger for a beat up old one when it was recalled to put a protective case on it.
This Hyundai dealership stands out for all the wrong... - TK
This Hyundai dealership stands out for all the wrong reasons. The only one which seems unable to prefer putting in the minimum effort necessary, considering a solution such as "come recharge your A/C every year" instead of finding and fixing the leak like the other Hyundai dealership I went to did. Or lying to a customer by promising they'll cover a pre-existing issue which was found during warranty after the warranty coverage period ends after they asked me to come back later with more evidence/videos (Which I did).
Absolutely fraudulent service department to be avoided at all costs.
Car was running fine when I took my Santa Fe in for... - sagecreekcommunitybc
Car was running fine when I took my Santa Fe in for scheduled service overhaul. Picked up car 8 hrs later...motor hesitating. Very disappointed.
Worst customer service I’ve ever had to deal with I was... - .
Worst customer service I’ve ever had to deal with
I was lied to and over charged without any explanation.. I tried to get my invoice or bill for 6 months and would not send it to me, when I finally got it there was just the dollar amount and NO number of hours or hourly rate.
I was accused of stealing out of their loaner car as well as was charged for a loaner car for cleaning it and scratches on the inside. When I asked for pictures of proof she wouldn’t show me.
I would never recommend this place not in 100 years.
They rip you off, they don’t know how to treat their customers.
Terrible service department - Hiseasdrifter
Told me that at 50, 000 Kilometers I needed a wheel alignment. I bought new tires from Costco later that year. Took my car in to local shop for oil change and wheel alignment. I took it to a local shop that I had been dealing with for 25 years, because I didn't believe I needed a wheel alignment. They told that alignment was fine and curious as to why I asked for it to be done.
Excellent Service - Maricel De Luna
Im so much amazed with the excellent and fast service of hyundai kingsway shop. Carol and Rachel are very friendly. Im so glad that I purchased my car at their good shop😊.
The parts department they’re really bad they don’t even... - waged-88
The parts department they’re really bad they don’t even know what they’re doing at all
I order some parts I get something else totally different It’s happened with me few times not just like that if you order a part they will tell you a couple days if you don’t need the 20% Discount and the parts will never show up in couple days even after one week
and if I ask them for the 20% discount it will take a couple months or forever
they always have excuse because they don’t know what they’re doing
Maybe I am not a big company but I dealing with different dealers and they always bring the right parts in the right time and they are very respect the customer
The owner for this dealer he losing customers and money because the bad service in the parts department I’m so mad and I hope someone give me the owner phone number for this dealer I know his name Tony but I don’t know his phone number so I will let him know what going on😤😤
Kevin (Yu), I want to say thank you as you have provided... - Rita Hui
Kevin (Yu), I want to say thank you as you have provided an excellent service to us. We have a 2019 Kona EV that we bought from Lougheed Hyundai. One of my friends who got a 2020 Kona EV received a call from your location asking them to book an appointment for the recall. I did not get a letter (like they did before) or a call regarding this recall. So I called JP Hyundai and I got you on the line. You were very helpful, professional and quickly assisted our needs and got us the appointment. You truly look out for customer like us and care about each one of us. Thank you for helping me and I truly appreciate.
Overpriced and Rude - Simil
The service here is very overpriced. I switched mechanics as this dealer wanted to charge me 1300 for a repair I got completes for 450 somewhere else. I brought my car here for years when it was under warrantee, they are fine for services but as soon as the car started to age and I needed real service and help I felt they gave me scripted responses and did not care about me as a long time customer. As with many Elantras I have read online the power steering failed on this car which in this model is particularly difficult to drive and very dangerous, they know this is an issue and several models had recalls. I was basically laughed at when they could not replicate the issue several times. Finally the power steering has completely faltered and the car is no longer drivable. If they had helped me mknths ago I could have planned for a new vehicle but now I am in a tough spot thanks to their lack of listening and customer service. My new mechanic feels the dealer is the best for this issue due to some issues that can come up with the computer, however the dealer is quoting over 3k for the repairs, online is quoting about 1100 for power steering replacement, pretty steep. I recommend going somewhere else.
Best Customer Service!!! - Fereshta
I've got many services from Hyndaai in the past and the service it was just ok but each time when Allan the service manager helped then the service was Excellent!! He was very helpful and basically just AMAZING!! I have never seen anyone like Allan how he helped and gave the best customers service!! Thank you Allan!!
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Bought a new car today! Sid, Jason, and Sukh was really... - Rain
Bought a new car today! Sid, Jason, and Sukh was really helpful on handling my paperworks. Everyone was very kind! Thank you to everyone who helped!
Service people did excellent first service job and we... - ajay
Service people did excellent first service job and we were totally satisfied .
Booked the service at short notice and done in few hours
Thank you maple ridge Hyundai
Great experience!! - HAILEYM
I went in today to purchase all season tires, I dealt with Terry who spent the time making the experience personable. I then booked my appointment with Anastasia who was the greatest. She was courteous and met me with a smile. Definitely 10/10!.
Our first time visiting the Openroad Hyundai, service was... - Hyundai
Our first time visiting the Openroad Hyundai, service was very good, cheerful, knowledgeable and helpful.
We were very happy and will recommend to our friends.
I can't say enough about the excellent service I had from... - jpichette40
I can't say enough about the excellent service I had from Penticton Hyundai!
On a trip from Osoyoos to N. Vancouver the motor on my 2015 Santa Fe blew outside of Princeton. I managed to limp it back into a garage in Princeton, where the garage owner contacted Penticton and they informed me I should have it towed (at their expense) back into the dealership. I dealt with Liz Bannick who was very informative, telling me a new motor would have to be installed at no expense to me, and arranged a rental vehicle for me in N. Van. Liz was great in keeping me updated as it was a lengthy 26 days before getting my SUV back. Audrey also contacted me several times with updates. My vehicle was fully detailed when it was ready to be picked up. How great to deal with a company that stands behind it's product 100% and makes a very unfortunate experience so easy to deal with.