Great Service - nrwjeffrey
Charlie always goes above and beyond to provide us with the best service, and to give us assurance that we are up to date on all of our maintenance needs. He always takes the time to answer all of our questions, and make sure we are satisfied.
Top Reviewed Service Specialists At This Dealership
Warranty Advisor/Appointment Co-ordinator
excellent - zenek
I will recommend this place to everyone, the best service ever. Thanks Chris and Steven for your help.
Zenek & Asia- happy with new Kona Prefered..
Everyone at Kamloops Hyundai treats us royally! - msrazdaz
While our vehicle was being serviced, we were chauffered three different times by three different employees. Each one was respectful, fun to visit with and knew how to navigate the city.
failed reverse camera on 2014 Santa Fe Sport 2.0T - 1234567890
After a trip to the Okanagan my reverse camera stopped working. I called the dealer and asked how much a new one would be and possible labor costs seeing that electric systems warranty was only 3 years. They advised me of 130$ diagnose fee and 285$ part cost. They also advised me there were a couple of recalls that needed to be done.
I dropped the vehicle off and in the 2.5 hours I was without it they applied the recall fixes and replaced the camera to my surprise at no expense. There is a known issue with these cameras failing due to rusting and water intrusion over time. I keep my vehicle in a garage for most of its non driving time so I was annoyed when the camera failed 4 years into its service.
I applaud Hyundai and their service team for making the call to cover the camera as it reinforces my faith in the brand and their people. My next vehicle will likely be an electric Kona.
Great service, great people and very professional staff - Nikolay72
Very professional staff. I had all of my questions answered, the repair to my car was problem-free and fast. Looking forward to buying my next vehicle at Langley Hyundai.
Excellent service - Army dude
We have delt with mike stolting on each of our purchases and find him highly knowledgeable. He always takes the time to explain all the functions of the vehicle and any service that will be required over the life of the car. He is a pleasure to work with.
Careless customer service - Barbara SILVERGOLD
It has taken me a year to decide not to return to Hyundai Victoria to service my Hyundai Vera Cruz.
Some of the customer service agents like Dan are very charming, and the pick-u^and drop off of customers while waiting for the car to be serviced are nice, when the agent has remembered you are waiting and doesn't send the driver home leaving you in the lurch. Once I was having problems with my battery losing its charge regularly. Since I was preparing long trip up to the sub-Arctic, I asked Hyundai to check the battery. They glanced at it, said it looked new, and left the matter there. It was not until I was twice stranded in the Grand North that Canadian Tire in Yellowknife actually checked the battery terminals and discovered the battery was defective. When a new tire bought recently at Hyundai suddenly went flat for no apparent reason, Hyundai , without even looking at it, simply told me to buy a new one, despite the fact that the Continental tire apparently had a one year guarantee that Hyundai was too lazy to put into effect. On another occasion, they left off repairs that had been done from the billing sheet. .I will not go back there if I can avoid it.
Best Customer Service!!! - Fereshta
I've got many services from Hyndaai in the past and the service it was just ok but each time when Allan the service manager helped then the service was Excellent!! He was very helpful and basically just AMAZING!! I have never seen anyone like Allan how he helped and gave the best customers service!! Thank you Allan!!
Great experience!! - HAILEYM
I went in today to purchase all season tires, I dealt with Terry who spent the time making the experience personable. I then booked my appointment with Anastasia who was the greatest. She was courteous and met me with a smile. Definitely 10/10!.
Amazing and thorough service! - Niconick
I’ve brought my Hyundai Tucson here for years. I live in Victoria and have had exceptional service and personalized care. Highly recommend to anyone!
The Opposite as to What A Sevice Centre Should Be. - BnCPeople
Brought our car we previously bought only 5 months prior in for service because it had major electrical issues only to find out that apparently were not covered by warranty. Had a look around while we waited. ended up being talked into a Tucson, which appeared to be an improvement on our Sportage. Well, as a few months and time would prove, it wasn't an upgrade. the engine blew without warning and took almost 3 months to get the car back. got talked into winter tires, and that turned ugly quick. 2 of the new tires went flat, brought it in to have them repaired, they sent one away and told me they repaired the other.waited 8 months to be told that the tire that was returned to manufacturer with suspected defect was rejected, stating something hit the outside wall of the tire causing it to go flat, so they wont cover it. the tire they supposedly repaired, was flat by the time I got home. I have never been treated like a valued customer. made appointments, only to come in and find out that it wasn't booked at their end. critical I get the tires back on the car to go and see my father on his death bed, and they are not willing to do anything for me to help me out on a product they sold me which I bought in good faith. Worst dealership I have ever dealt with in my entire life. Scott the service manager is rude and intolerant. Apparently, in the loaner car they gave me while my Tucson engine was being replaced, I got a photo-radar ticket in July going through an intersection late at night on a red light. I was made aware of this almost 4 months later by Scott. Way to late for me to do anything about.. would avoid this place at all costs, in fact I'm tempted to go to the newspaper to tell the entire horror story, it would make for good reading and would warn others from ever going to this dealership. If I could give them negative stars I would.
Recalls - Hyundai
I was asked to come to a recall, when my auto was new, on the Seatbelt. My car was fine but i was told that if I didn't replace it with Recall, it would not be under warranty. Ever since the replacement, the airbag light comes on, showing me that it does not work, as I had a computer monitor put on it at an independent mechanic and they told me the seat belt does not work, and that I have the same problem with the passenger airbag. We have been driving around for 10 years with no airbags. JIM PATTISON HYUNDAI has REPLACED OR REPAIRED IT "6" or more times, I have all of the receipts, but it still lights up, after every fix. I am in danger of no seat belt working.
Now I have another dangerous driving problem with the sun visors coming down. They won't stay up and come down while I am driving. Does anyone else have that problem????? They have not been recalled, but they should be.
Thank you for your kind attention, as when I went on the facebook site, to reveal this problem, I got hacked and I am getting a whole lot of problems now and will cost me a lot of money to fix my computer, as well as my sun visors and airbags. WOW! I just don't have the money to repair these things, so have bought some velcro to fix the visors to stay up, which will deface my car that only has 55,000 KM on it.
Terrible service department - Hiseasdrifter
Told me that at 50, 000 Kilometers I needed a wheel alignment. I bought new tires from Costco later that year. Took my car in to local shop for oil change and wheel alignment. I took it to a local shop that I had been dealing with for 25 years, because I didn't believe I needed a wheel alignment. They told that alignment was fine and curious as to why I asked for it to be done.
Service - BM
I made a point of stopping by the SERVICE Department to set up an appointment as there were recalls that were required, this was Wednesday October 31/18 they were to get back to me later in the day to arrange an appointment as parts were required for the Recalls.
Its been over a week and I have yet to receive a CALLBACK OR EMAIL!
Given this I would NOT recommend PURCHASING or having my Vehicle SERVICED at JIM PATISSON HYUNDIA COQUITLAM.
Worst service department ever - Steve_picture_car
My warning to anyone contemplating making a purchase here would be to steer clear. You especially never ever want to take a car you care about to this dealership for service. I wouldn't even let them do an oil change they are that incompetent and incompetence like this always starts at the top. I'm not going to bore you with detail about my experience suffice to say it was horrendous. Continuous lies and refusal to take any responsibility for their actions and incompetence. When you finally have to take your car to another Hyundai dealership to have what this incompetent service department did to your car fixed you know you're in trouble. I loved finding out they installed my clutch backwards so it exploded while I was driving. I loved finding out they damaged my transmission beyond repair while fixing my engine. I loved finding out my engine now has oil leaks. I loved finding out they forgot to reinstall parts of my car that are still missing to this day. What I find truly amazing is that in a matter of months I went from total Hyundai fanboy driving Hyundai's in South Korea during the Olympics too I'll never buy a Hyundai product to drive again. It only took one dealership a matter of months to destroy any brand loyalty I once had. Sadly I still like my car but it's for sale if anyone wants it but only if you never take it to Maple Ridge Hyundai for service. Personally, I'm so embarrassed to own it I've even blacked out the brand logo on my car.
Excellent Service - Maricel De Luna
Im so much amazed with the excellent and fast service of hyundai kingsway shop. Carol and Rachel are very friendly. Im so glad that I purchased my car at their good shop😊.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
honesty is the best policy - joe_smith543322
brought my 2011 sonata for service, was quoted a price and left my vehicle, apparently some mechanical problems were found but i was not contacted with an updated estimate, work was carried out without my approval and upon picking up the vehicle my bill was approx. 6 times originally quoted. i feel that the service dept. is not being run to professional standards and would not recommend this shop to my worst enemy
In British Columbia
Murray Hyundai White Rock