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First time in with a used car I purchased recently - memegaffin
I brought in my Sonata to have an overall check up as I had recently purchased it from a friend. It also had a problem in the steering column.
My service advisor, Jesse , kept me updated as the day progressed and when I picked up the car was extremely knowledgeable about what had been done service wise. He explained everything to me patiently and was able to answer all of my questions.
Jesse also provided rides to and from home while the car was being worked on.
My experience, in a huge part due to Jesse , was excellent.
Top Reviewed Service Specialists At This Dealership
Warranty Advisor/Appointment Co-ordinator
Assistant Service Manager
Proper service, and "On Time". - Beta119
My vehicle was received for the 24,000 Km service on time, and the service was performed in a timely manner. All the procedures were explained to me by the service manager.
Was told there was a recall for the trailer hitch on my... - Mike
Was told there was a recall for the trailer hitch on my vehicle model (Santa Fe). I explained that I had the trailer hitch installed by a third party, but the fellow on the phone said that it should still be looked at as it was regarding the wiring.
Brought the vehicle in, and was treated really well. Waited for about an hour, and then told that the recall didn't apply, as it was installed by a third party!
Oh well, at least it wasn't all for nothing, as they washed and vacuumed the car for me!!
I've been dealing with Vernon Hyundai since 2013 and have... - robman35
I've been dealing with Vernon Hyundai since 2013 and have found them to be an excellent dealership. The service department is friendly and helpful. Thanks again to Mike, Barbie and Mike who go above and beyond time after time. We love our Santa Fe and when we decide to trade it in on a new vehicle this is where we'll be going. I highly recommend Vernon Hyundai!
Bought a new car today! Sid, Jason, and Sukh was really... - Rain
Bought a new car today! Sid, Jason, and Sukh was really helpful on handling my paperworks. Everyone was very kind! Thank you to everyone who helped!
Prompt, well explained. - sgnbob
Great, The staff welcomed me to the dealership and arranged for a ride home. They called for approval for extra work and when done called. They picked me up and returned me to the dealsership.
Barry was great to work with! He helped me find exactly... - Heather
Barry was great to work with! He helped me find exactly the car I was looking for and make a deal that worked for me. The process was smooth and all of the staff were very friendly.
Worst customer service I’ve ever had to deal with I was... - .
Worst customer service I’ve ever had to deal with
I was lied to and over charged without any explanation.. I tried to get my invoice or bill for 6 months and would not send it to me, when I finally got it there was just the dollar amount and NO number of hours or hourly rate.
I was accused of stealing out of their loaner car as well as was charged for a loaner car for cleaning it and scratches on the inside. When I asked for pictures of proof she wouldn’t show me.
I would never recommend this place not in 100 years.
They rip you off, they don’t know how to treat their customers.
Hats off to Lonnie Smythe & the Service department - Mike Hixson
My wife and I experienced a catastrophic breakdown Christmas morning while travelling from West Kelowna to Surrey with our 2 kids and family dog. 2013 Santa Fe (6yrs old and just turned 100K this trip) went into limp mode on Hwy 1 after what turned out to to be a shot rod bearing. Managed to get the car into a local shop on the 2 days later (of course as its Christmas time and everyone is closed) who gave me a rough quote of $6000 for a wrecker motor. While freaking out and considering my options, including trying to find a rental to get the family back home, I decided to call Kelowna Hyundai as we bought it there for any ideas and pricing on a new rebuild. After answering a few questions (yr and mileage), the fella put me on hold for a few minutes, came back and told me to take it to Maple Ridge Hyundai and see Lonnie Smythe (Service Mgr) as it is under warranty due to a recent recall for a knock sensor we had done. I couldn't believe our fortune as I was sure the warranty had expired. Lonnie organized a tow from Surrey to their dealership, put me in a courtesy car to get the herd home to West Kelowna and had the long block completely rebuilt. We had access to the courtesy car for next few weeks while parts were ordered and the vehicle repaired. After the repair, Lonnie organized a driver to drive the car to West Kelowna, who even filled the tank before swapping it out for the courtesy car. The whole time my car was being repaired I was expecting a call for either a costly repair bill or pressure to trade it in for a newer model. Neither of which presented themselves. I am thoroughly impressed with this dealership and would recommend them to anyone.
I apologize for the lengthy review but I felt the back story was important to this Christmas time fiasco that resulted in saving me tens of thousands of dollars. Thanks Lonnie!
The parts department they’re really bad they don’t even... - waged-88
The parts department they’re really bad they don’t even know what they’re doing at all
I order some parts I get something else totally different It’s happened with me few times not just like that if you order a part they will tell you a couple days if you don’t need the 20% Discount and the parts will never show up in couple days even after one week
and if I ask them for the 20% discount it will take a couple months or forever
they always have excuse because they don’t know what they’re doing
Maybe I am not a big company but I dealing with different dealers and they always bring the right parts in the right time and they are very respect the customer
The owner for this dealer he losing customers and money because the bad service in the parts department I’m so mad and I hope someone give me the owner phone number for this dealer I know his name Tony but I don’t know his phone number so I will let him know what going on😤😤
I recently bought a 2020 Hyundai Elantra from Victoria... - Jerry
I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day
Brought my 2019 Santa Fe XL in on July 22.2020 because... - TraceyS
Brought my 2019 Santa Fe XL in on July 22.2020 because of a clicking noise in the cabin. They couldn't diagnose the problem so I decided to video the sound and send the service advisor TJ MacCarahan a video clip of the sound. He replied back saying they would need to keep the car overnight so they could listen for the sound when the vehicle was first started in the morning. They said they would have a loaner car but not for probably a week or two as they were busy. After many calls and still getting the run around saying no vehicles were available I decided to finally take my car to Penticton Hyundai for service.
Not only did they give me a loaner right away, they fixed the issue.
I got tired of waiting for even a call back from Kelowna Hyundai and after 50 days I had enough.
Well Kelowna Hyundai, I've purchased 3 Santa Fe's from you in the last 8 years. I guess my business doesn't mean much to you. I've decided that you no longer deserve my business. Your service advisor lost you a repeat customer. Good luck trying to get my business back.
What a disappointment with your service.
Kevin (Yu), I want to say thank you as you have provided... - Rita Hui
Kevin (Yu), I want to say thank you as you have provided an excellent service to us. We have a 2019 Kona EV that we bought from Lougheed Hyundai. One of my friends who got a 2020 Kona EV received a call from your location asking them to book an appointment for the recall. I did not get a letter (like they did before) or a call regarding this recall. So I called JP Hyundai and I got you on the line. You were very helpful, professional and quickly assisted our needs and got us the appointment. You truly look out for customer like us and care about each one of us. Thank you for helping me and I truly appreciate.
Overpriced and Rude - Simil
The service here is very overpriced. I switched mechanics as this dealer wanted to charge me 1300 for a repair I got completes for 450 somewhere else. I brought my car here for years when it was under warrantee, they are fine for services but as soon as the car started to age and I needed real service and help I felt they gave me scripted responses and did not care about me as a long time customer. As with many Elantras I have read online the power steering failed on this car which in this model is particularly difficult to drive and very dangerous, they know this is an issue and several models had recalls. I was basically laughed at when they could not replicate the issue several times. Finally the power steering has completely faltered and the car is no longer drivable. If they had helped me mknths ago I could have planned for a new vehicle but now I am in a tough spot thanks to their lack of listening and customer service. My new mechanic feels the dealer is the best for this issue due to some issues that can come up with the computer, however the dealer is quoting over 3k for the repairs, online is quoting about 1100 for power steering replacement, pretty steep. I recommend going somewhere else.
i am very disappointed with thier maintenance service.... - jon
i am very disappointed with thier maintenance service. just done service maintenance 2 that include tire rotation and they dont rotate my tire. the mark in tire are n same place. I pay for the less service. not satisfied!
Terrible service department - Hiseasdrifter
Told me that at 50, 000 Kilometers I needed a wheel alignment. I bought new tires from Costco later that year. Took my car in to local shop for oil change and wheel alignment. I took it to a local shop that I had been dealing with for 25 years, because I didn't believe I needed a wheel alignment. They told that alignment was fine and curious as to why I asked for it to be done.
Excellent Service - Maricel De Luna
Im so much amazed with the excellent and fast service of hyundai kingsway shop. Carol and Rachel are very friendly. Im so glad that I purchased my car at their good shop😊.
Best Customer Service!!! - Fereshta
I've got many services from Hyndaai in the past and the service it was just ok but each time when Allan the service manager helped then the service was Excellent!! He was very helpful and basically just AMAZING!! I have never seen anyone like Allan how he helped and gave the best customers service!! Thank you Allan!!
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Great experience!! - HAILEYM
I went in today to purchase all season tires, I dealt with Terry who spent the time making the experience personable. I then booked my appointment with Anastasia who was the greatest. She was courteous and met me with a smile. Definitely 10/10!.