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friendemic friendemic
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friendemic friendemic
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Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
30 Reviews
30 Reviews
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30 Reviews of friendemic friendemic
May 13, 2024
I called to check on my car, for rental car reasons, I was transferred to a voicemail. I called back to ask if I can speak to a live person because I had a certain window for the rental. The lady who answ was transferred to a voicemail. I called back to ask if I can speak to a live person because I had a certain window for the rental. The lady who answered the phone said she would take a message and have them call me back, I said ok and then she hung up. I quickly called back to ask if she needed my information to leave a message, such as my name and phone number and to my surprise, the phone was picked up and she hung up again. There was no hello, there was no, can you please hold. Nothing. So I called back again, and she hung up again. I called back again and a man answers the phone and was surprised to hear I got hung up on. He assured me he wouldn’t have up on me and put me on hold. From there I spoke to my advisor about the car. He said since my 5 day rental with my warranty was up there’s nothing they can do about that and my car still won’t be ready until maybe the following day. (It was in the shop more than 5 days prior) I eventually called the car rental place and to my surprise the dealership added a day for me. I was so stressed out the entire morning about what I’m going to do, how will I get my child to school, how will I get to work, only for them to not communicate with me. I am greatful for the added day. I just wish communication took place instead of hanging up on me and then telling me there’s nothing they can do. 2 stars for added an extra day. Besides that… I did not have the best experience with them. I wasn’t mean to anyone, didn’t yell at anyone. This was my first experience with Volkswagen ever. More
by NewtoVolkswagon
Verified Customer
Helpful 
May 12, 2024
Alex was amazing, and made this process so simple and easy! I was not expecting to drive out with a new car, but he found the perfect fit for me and my needs. Thank you Dirito Brothers! easy! I was not expecting to drive out with a new car, but he found the perfect fit for me and my needs. Thank you Dirito Brothers! More
by SCHULHAUSERC
April 17, 2024
I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video explaining what’s okay with the car and what was wrong. I appreciate Marina and those who helped me because as a college student who pays for my own expenses this visit was crucial. More
by Cheyenne Byrd
Other Employees Tagged: Shannon Sousa, Marina Felix , Everyone at the reception/payment desk
April 08, 2024
The Customer service here is 10 out of 10! Will come back for my service here! Will come back for my service here! More
by adrienne.hafner
Other Employees Tagged: Kevin Hubert , Sean Thomas
February 11, 2024
My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. exactly what they were going to do and call me with updates in case they find anything else that my car may need. More
by DAVEANDNIKKI
Other Employees Tagged: Kevin Hubert , Shannon Sousa, Erin Scordelis Scripillit
February 07, 2024
Kevin in-service thing has been our service advisor for years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and driving strong vehicles it’s all you need for happy motoring! More
by STONEROG
Other Employees Tagged: Kyle Ritola, Jeff Rosen, Sterling Daniels, Ron Simi, John Benitez, Kevin Hubert , Marina Felix, Erin Scordelis Scripillit, Sean Thomas , Don & Ron Dirito
January 18, 2024
Timely, professional advice and service. Good follow up on status of vehicle. Excellent suggestions for future vehicle maintenance. Good follow up on status of vehicle. Excellent suggestions for future vehicle maintenance. More
by ATHOMAS2512
Other Employees Tagged: Kevin Hubert
November 02, 2023
Friendly, courteous , professional, efficient, clean, good atmosphere. Would highly recommend this dealership to friends and family. good atmosphere. Would highly recommend this dealership to friends and family. More
by FRANSWA61
Other Employees Tagged: Kevin Hubert , Marina Felix, Sean Thomas
August 30, 2023
The folks at Dirito Bros. VW were extremely fast and courteous. Thanks so much for a smooth experience. VW were extremely fast and courteous. Thanks so much for a smooth experience. More
by Liverpool_Lover
Other Employees Tagged: Kevin Hubert , Marina Felix, Erin Scordelis Scripillit, Sean Thomas
July 25, 2023
Professional & friendly sales rep Erin was very thorough, professional Car damaged on drivers side back panel not revealed. Maintenance dept Terrence was condescending when told about brake probl thorough, professional Car damaged on drivers side back panel not revealed. Maintenance dept Terrence was condescending when told about brake problem but issue resolved after check. More
by MINNIEME1669
Other Employees Tagged: Erin Scordelis Scripillit
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