Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen
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Marina Felix

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.8
561 Reviews

Industry Experience

24 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.8

561 Reviews

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561 Reviews of Marina Felix

April 23, 2024

Dealership Rating
Employee Rating

The problem with starting the car was still not fixed after keeping the car for two days. More

by KARENBURT30
Service Communication
Recommend Dealer
No
Apr 25, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you so much for sharing your recent experience at Dirito Brothers Walnut Creek Volkswagen. Our goal here is for every customer to have a positive experience and I would appreciate the opportunity to learn more about your visit with our Service Team. Please contact me at your earliest convenience to discuss this further. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 22, 2024

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Employee Rating

Marina is so nice. I see felt she really cared that things went smoothly for me. And the recall repairs took less time than expected! She got my windshield wiper flu More

by ONEILFAM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to learn you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Please feel free to contact us if there is anything else you need.

April 21, 2024

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Great customer service, Marina was very thorough and communicated very well with everything that was going on with my car. More

by KELYGIRLL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We greatly appreciate your feedback on the exceptional customer service provided by our team at Dirito Brothers Walnut Creek Volkswagen. It's rewarding to know you were well-informed about your car's updates. Thank you.

April 19, 2024

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This dealership is friendly and helpful, they had my car ready quickly and Kelly me updated on each step of the repair process. Thank you very much. More

by R.GOMEZ1560
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Apr 19, 2024

Dirito Brothers Walnut Creek Volkswagen responded

That's wonderful to hear; we're glad our team at Dirito Brothers Walnut Creek Volkswagen kept you well-informed during the repair of your car. Appreciate this positive review!

April 17, 2024

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I had a fantastic experience at the dealership! The staff was not only friendly but also incredibly knowledgeable. Augusto, in particular, went above and beyond to ensure I was completely satisfied More

by Egryko
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the kind words about your experience at Dirito Brothers Walnut Creek Volkswagen. It's gratifying to learn that our team provided you with top-notch assistance on understanding the features of your car, aligning with our goal to keep customers content. Thank you for recommending us.

April 17, 2024

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Dan made the appointment on the phone and gave clear instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up More

by ERMMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa, Sean Thomas

Apr 18, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your review; it's rewarding to hear our team provided a seamless appointment process and follow-up. At Dirito Brothers Walnut Creek Volkswagen, we value time efficiency and clear communication. Thank you for trusting us with your vehicle repair needs.

April 17, 2024

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I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp More

by Cheyenne Byrd
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa, friendemic friendemic , Everyone at the reception/payment desk

Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for relying on Dirito Brothers Walnut Creek Volkswagen's service team during such a crucial time. Rest assured that our team prioritizes explaining and educating customers about their vehicle condition, just like Marina did with the video walkthrough. We're grateful for your trust in us.

April 13, 2024

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The service team is very responsive to my needs and provides exceptional quality of service. More

by CAMERONJAYKAUFFMAN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for your review. It's good to hear our service team at Dirito Brothers Walnut Creek Volkswagen met your needs with quality work. Thank you for the support!

March 30, 2024

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Every single person at Dirito Bros. delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care More

by LADUNBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito , Kevin Hubert , Shannon Sousa , “Saab Doctor” Jim

Apr 02, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the kind words about our team at Dirito Brothers Walnut Creek Volkswagen. Our dedication to uncovering mechanical mysteries is part of what makes us unique. Thank you for sticking with us for twenty-five years, that means a lot to our team.

March 29, 2024

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Employee Rating

Service person did not reach out to inform me that the car was ready for pick up. No courtesy car wash or cleaning. More

by DAISY311
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Apr 02, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the chance to speak with you about the level of communication and customer service you received from our Service Team regarding the status of your vehicle, as well as the courtesy car wash. Could you reach out to me with your preferred contact method so we can discuss this? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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