Kevin Hubert
Kevin Hubert at Dirito Brothers Walnut Creek Volkswagen
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Kevin Hubert

Service Consultant

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.7
943 Reviews

Dealership Experience

16 yrs

Industry Experience

21 yrs, 1 mo

Languages Spoken

English English

4.7

943 Reviews

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943 Reviews of Kevin Hubert

May 03, 2024

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Employee Rating

The service was excellent and all my questions and concerns were addressed and answered efficiently and easily More

by BETTINAHANSEN22
Service Price Transparency
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Recommend Dealer
Yes

April 30, 2024

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We came to the dealership because the check engine came on. The parts were not in stock and they were ordered. We were not in a hurry for the care to be fixed so the dealership kept it until the job was More

by bigfishjonathane
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We are glad to read that you were pleased by your recent visit with our Service Team. However, I would like to learn more about your 3-star experience. Please reach out to me at your earliest convenience so we may discuss this further. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 27, 2024

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We were asked to come without an appointment then all they did was a visual check. We thought it was a quick. We have to come all the way from Oakley. Then this young man in the reception was kind of ru More

by Bona
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Recommend Dealer
No
Apr 30, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello Bona, We value your feedback here at Dirito Brothers Walnut Creek Volkswagen. Given the opportunity, I would like to speak with you about the level of customer care you received from our Service Team during your recent visit. Please contact me at your convenience so we can discuss this further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 27, 2024

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As always, we had a very good experience having our car (one of many VW's that we've owned) serviced at Dirito Brothers Volkswagen. Our longtime service adviser Kevin once again made this visit a pleasant More

by KENNISH123
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your trust in Dirito Brothers Walnut Creek Volkswagen for your car services needs, and we're pleased to hear about your positive experience. We will continue striving to ensure every visit is an enjoyable one.

April 22, 2024

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Kevin was my service rep for my 10k service and he made the whole experience seamless. I dropped off my car the night before as I was busy the morning of my appointment. Service was done during my school d More

by torresv0919
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Recommend Dealer
Yes
Apr 24, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that Kevin and the team at Dirito Brothers Walnut Creek Volkswagen made your 10k service seamless. We aim to provide timely, efficient service for our customers' busy schedules. Thank you for sharing this positive experience with us.

April 21, 2024

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Kevin was great. He kept me informed every step of the way while my car was being serviced. I also appreciate the video report that the service team creates so I can More

by ronmulero
Service Price Transparency
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Recommend Dealer
Yes
Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your recognition of the efforts made by our team at Dirito Brothers Walnut Creek Volkswagen. Providing you with regular updates and a detailed video report is part of our dedication to complete transparency. Thank you for your support!

April 21, 2024

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The entire staff at Dirito Brothers Walnut Creek are fabulous at customer service and car repair. They are efficient and all questions are answered. When they say your car will be ready at a specific More

by LINNAA47
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Workmanship
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Recommend Dealer
Yes
Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you had a smooth experience with customer service and car repair at Dirito Brothers Walnut Creek Volkswagen. Appreciation for our efficiency and the state of our customer area keeps us motivated. We value your gratitude and support, thank you.

April 19, 2024

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Dealing with service department or parts department always giving good service. However, recently after a repair visited. Car has to be stayed at the shop overnight for parts ordered. When we picked up More

by LUCIA.CHUN
Recommend Dealer
Yes

Other Employees Tagged: Sean Thomas

Apr 30, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know that your review is very important to us and we here at Dirito Brothers Walnut Creek Volkswagen would appreciate the chance to connect with you regarding your vehicle and service experience. When you have a moment, please send your preferred contact method to me. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 19, 2024

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This dealership is friendly and helpful, they had my car ready quickly and Kelly me updated on each step of the repair process. Thank you very much. More

by R.GOMEZ1560
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, Sean Thomas

Apr 19, 2024

Dirito Brothers Walnut Creek Volkswagen responded

That's wonderful to hear; we're glad our team at Dirito Brothers Walnut Creek Volkswagen kept you well-informed during the repair of your car. Appreciate this positive review!

April 18, 2024

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Employee Rating

Great service, Kevin kept me in the loop during the entire process. He answered all my questions More

by MIKEROYBAL1972
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Having your questions answered and staying in the loop are vital aspects of our mission here at Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear about your positive experience with our team. Thank you for sharing!

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