Yvonne Russell | Page 117

Love Yvonne. Came in with a recurring issue with my car. Didn’t have to wait long. She really Looks out for the customer. Thank you Yvonne Didn’t have to wait long. She really Looks out for the customer. Thank you Yvonne More

by Vee Verified Customer Verified Customer

Report | Print

The dealership had undergone a software update and my car’s repair history was under someone else’s name, my son’s name appeared as my name, my address was wrong and the service advisor acted like I had car’s repair history was under someone else’s name, my son’s name appeared as my name, my address was wrong and the service advisor acted like I had never been there even though she was holding 5 years worth of service history. Also when I was settling the bill, the service advisor tried to manually add $30 for a battery installation that took 10 minutes due to the same software upgrade. Fortunately, I protested and was not charged for it. This is not at an Acura level of service that I am accustomed to. I will have to consider other options for future maintenance. More

by sal435 Verified Customer Verified Customer

Report | Print

This is my third Acura and I found Jackson Acura to have the best service department I have ever encountered great people great work I would recommend them to others and have the best service department I have ever encountered great people great work I would recommend them to others and have More

by MARKEYd17 Verified Customer Verified Customer

Report | Print

I’ve been using Jackson Acura for my service needs since 2014. Nick has consistently been great, and yesterday’s visit was no exception. It’s the only place I go for maintenance on my MDX 2014. Nick has consistently been great, and yesterday’s visit was no exception. It’s the only place I go for maintenance on my MDX More

Report | Print

Pandemic protocols are insufficient, or inadequately followed. Service advisors move between offices without masks; and only use masks when in small rooms with customers. I won’t return until after pand followed. Service advisors move between offices without masks; and only use masks when in small rooms with customers. I won’t return until after pandemic is over. Try having advisors meet customers in the open lounge area w/laptops or iPads. Forcing me to sit in a small office where the advisor has been breathing for hours without a mask is too risky, even if they put on a mask when I enter. More

by JustAnAverageCustomer Verified Customer Verified Customer

Report | Print

Thank you for providing Excellent same day and prompt service each time I have had my vehicle serviced at Jackson Acura. I will purchase my next vehicle through Jackson Acura based on the service I hav service each time I have had my vehicle serviced at Jackson Acura. I will purchase my next vehicle through Jackson Acura based on the service I have received. More

by GOODNUTRITIONFORYOU Verified Customer Verified Customer

Report | Print

Service is great....could not agree to a deal last March when I made a buying decision. Maybe next time. It would be more convenient for me. when I made a buying decision. Maybe next time. It would be more convenient for me. More

by John Verified Customer Verified Customer

Report | Print

I often ask myself why do I drive pass two Acura I often ask myself why do I drive pass two Acura dealerships to have my car serviced at Jackson. Once I pull in the bay, and receive the warm intake, I often ask myself why do I drive pass two Acura dealerships to have my car serviced at Jackson. Once I pull in the bay, and receive the warm intake, and hand off to Yvonne, the answer is crystal clear. I am a loyal customer to superior customer and service delivery, and when it comes to an exceptional service experience, Yvonne and the entire Jackson team delivers every time. This service in particular was a challenge as my car malfunctioned, and required a tow to the dealership. From the moment I spoke with Yvonne, she immediately called my fears about the severity of the situation, and as usual she remained in constant communication from diagnosis, solution, repair, and I would be remiss if I forgot my car wash and vacuum each time. This level of exceptional customer service experience could indeed be a model for how to attract and retain customers. Thanks Yvonne and the entire Jackson team! More

Report | Print

I had a great experience. The person helped me and was very informative. I will definitely be returning in the future. Thanks so much Yvonne. very informative. I will definitely be returning in the future. Thanks so much Yvonne. More

by terence.holmes2010 Verified Customer Verified Customer

Report | Print

I wouldn’t go to anyone else have gone to them since I got my Acura Yvonne Russell in service is top notch and would see no one else. got my Acura Yvonne Russell in service is top notch and would see no one else. More

Report | Print