Xavier Ascencio

never answer the question when I made appointment and I tell them what ever I need they never give me support even I bought the new car here even I paid more than 3000 dollars for Toyota care nothing can d tell them what ever I need they never give me support even I bought the new car here even I paid more than 3000 dollars for Toyota care nothing can do for me More

by qingtaowu1991 Verified Customer Verified Customer

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I was given a hard time to get a loaner vehicle for my car to be painted because it was peeling due to no fault of mine (under the Customer Support Program). Plus they made me drive many miles there afte car to be painted because it was peeling due to no fault of mine (under the Customer Support Program). Plus they made me drive many miles there after it was finally approved, telling me they don’t give out loaners for such jobs, turned me away, only to call me back after realizing their mistake, and I had to do the long drive from Manhattan all the way there again burning gas, paying tolls, running up the mileage on my vehicle, and got me into trouble for having to leave work, after arriving late from them. More

by GAIL.STEWART7 Verified Customer Verified Customer

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EXCELLENT CUSTOMER SERVICE. Relaxing atmosphere. Short wait time. Great location. Looking forward to my next visit. Relaxing atmosphere. Short wait time. Great location. Looking forward to my next visit. More

by CHYRELLWELLS60 Verified Customer Verified Customer

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Received an email stating to come in for my last free warranty service and fix a recall. Was told by the service advisor that the last free warranty service had expired already. I asked him why I wou warranty service and fix a recall. Was told by the service advisor that the last free warranty service had expired already. I asked him why I would receive an email then and his reply is I should know when it expired and it was probably an automated email. Had an open recall which I wanted to get resolved but didn’t want to lose my truck if it has to be fixed. Was advised that this recall is usually MBRP an issue just an inspection of the welds, Waiting two hours to be told that the truck needed to be taken out of service. Asked about a loaner vehicle and was y ok f there were none available. At this point I got the service manager involved who instructed the service advisor to get the truck to the repair shop immediately and arrange for a rental car. Since Toyota l my covers a $60 dollar a day natal and the rental vehicle cost more which meant more out of my pocket at my expense. So needless to say, it wasn’t a pleasant experience. On the positive side, I was able to get my truck back after 3 days minimizing my out of pocket costs. Ralph Reinhardt More

by rreinhar54 Verified Customer Verified Customer

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Great service and very professional customer care Can be more satisfying take in my car be more satisfying take in my car More

by ESTUENDO1966 Verified Customer Verified Customer

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Very good dealer and i appreciate the experience thank you very much see you soon you very much see you soon More

by guiddel Saint jean Verified Customer Verified Customer

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Very helpful, easy to work with, they explain what needs to be done, clean, efficient to be done, clean, efficient More

by snicolello4 Verified Customer Verified Customer

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From the moment I drove into the service drive, I was greeted by a bubble girl. She said her name was Celine and she would be helping me. I was new to the place, and she made it so seamless on what to do greeted by a bubble girl. She said her name was Celine and she would be helping me. I was new to the place, and she made it so seamless on what to do and where to go. She sat me down, told me the exact services I’m getting, checked for recalls, and advised me how long, which she said under a hour. I got my car back in 47 minutes, and also was provided with a multipoint inspection with my paperwork, love that it tells me everything that is green. I saw the valles and they said the car would be right up, which 30 seconds later it was up and taking plastic off, which is so nice to stay clean. celine is an asset to the dealership and I won’t be going to anyone else but her. I can’t wait to see her in 5 months for my next service checkup! Thank you everyone at Toyota. More

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Best dealership I’ve been too, fast professional service. Always exceed our expectations. Thank you Always exceed our expectations. Thank you More

by frankie9333 Verified Customer Verified Customer

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The dealership is probably a marvelous place, but James Dussap, a service advisor, was the most horrendous advisor I have ever encountered, including Toyota competitors whom I have dealt with throughout th Dussap, a service advisor, was the most horrendous advisor I have ever encountered, including Toyota competitors whom I have dealt with throughout the years. He was incompetent and seemed to not care about customer satisfaction, complaints, and questions. I left the dealership very unsatisfied, frustrated, and discontented, even though I communicated with Xavier Ascencio, who was very understanding. More

by mmatthewph Verified Customer Verified Customer

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