Akin Dixon

Received an email stating to come in for my last free warranty service and fix a recall. Was told by the service advisor that the last free warranty service had expired already. I asked him why I wou warranty service and fix a recall. Was told by the service advisor that the last free warranty service had expired already. I asked him why I would receive an email then and his reply is I should know when it expired and it was probably an automated email. Had an open recall which I wanted to get resolved but didn’t want to lose my truck if it has to be fixed. Was advised that this recall is usually MBRP an issue just an inspection of the welds, Waiting two hours to be told that the truck needed to be taken out of service. Asked about a loaner vehicle and was y ok f there were none available. At this point I got the service manager involved who instructed the service advisor to get the truck to the repair shop immediately and arrange for a rental car. Since Toyota l my covers a $60 dollar a day natal and the rental vehicle cost more which meant more out of my pocket at my expense. So needless to say, it wasn’t a pleasant experience. On the positive side, I was able to get my truck back after 3 days minimizing my out of pocket costs. Ralph Reinhardt More

by rreinhar54 Verified Customer Verified Customer

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I appreciate their work; they ensure everything is running well before returning your car. Akin is a good representative.. running well before returning your car. Akin is a good representative.. More

by TOKS22 Verified Customer Verified Customer

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Excellent service always, please keep up the good work. You guys are the best. thank you! You guys are the best. thank you! More

by SHEETALLOCHAN Verified Customer Verified Customer

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Excellent service! Ahin was easy to talk to. He explained everything in a way that I could understand. Well done! Ahin was easy to talk to. He explained everything in a way that I could understand. Well done! More

by catherinethomasreid Verified Customer Verified Customer

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Veryprofessional and respectuous staff, good level technic,wait room awsome. Price acceptable, high level of security for your car. Staff pay attention to customerd, customers look satisfied. technic,wait room awsome. Price acceptable, high level of security for your car. Staff pay attention to customerd, customers look satisfied. More

by QALCSTUDENT Verified Customer Verified Customer

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Service was great, minimal wait time, knowledgeable Representative, comfortable waiting area, couldn’t ask for anything more Representative, comfortable waiting area, couldn’t ask for anything more More

by ROXY.VENT Verified Customer Verified Customer

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Akin is great as per usual, will continue to visit. Thank you for your professionalism Thank you for your professionalism More

by TFORDE Verified Customer Verified Customer

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Excellent service! ! I will be back again, hopefully Akin will be there to provide great customer service again. ! I will be back again, hopefully Akin will be there to provide great customer service again. More

by burwellalex Verified Customer Verified Customer

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The team at advantage toyota valley stream always take care of every need on service days. Thank you. care of every need on service days. Thank you. More

by hetienne.he Verified Customer Verified Customer

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Service was a pleasure ,Technicians were friendly and very professional.I look forward to my next visit very professional.I look forward to my next visit More

by DAvidmccredo Verified Customer Verified Customer

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