Wayne Smith
Wayne Smith at Klaben Ford Lincoln
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Wayne Smith

Parts Representative

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
23 Reviews
5.0

23 Reviews

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23 Reviews of Wayne Smith

April 01, 2024

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Very helpful, low pressure. Took a long test drive and Gary answered all questions about the vehicle. A pleasent buying experience start to finish. The way car buying should More

by scottakron
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen, Gary Iuliano

February 08, 2024

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As always. ..The only dealership I WANT to do business with when getting a car or accessories. Go find Louis P. at Klaben Ford in Kent!!! You will be glad you More

by PKF150
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Recommend Dealer
Yes

January 24, 2024

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Good helpful dealership. Parts department great. Good at fixing problems but lacking in communication in the service department. More

by bartsharkattack
Service Price Transparency
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Recommend Dealer
Yes
Jan 25, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. It was both frustrating and embarrassing to read your comments. Based on them we let you down in providing effective and proactive communication and in turn let you down in process of delivering the level of experience you deserve, No excuses. Might I have just a few more minutes of your time at your convenience to gain additional insight? It is my responsibility to personally apologize to you and use your additional feedback internally for coaching and counselling as we work to improve our performance every day for our guests. Thank you again for your feedback and I look forward to speaking with you soon. Tom Alcorn – talcorn@klaben.com – 330-679-1209

November 24, 2023

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Well back from Florida for the holidays needed an oil change. Also parts department help with new wheels for my truck those guys worked their butts off finding everything. Told Mike that I wanted Eric Ch More

by Firegav66
Service Price Transparency
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Recommend Dealer
Yes

October 17, 2023

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I have dealt with Klaben Ford when it comes to buying or leasing a car or truck! I would not go to any other dealership. I am always very satisfied with service and courtesy!!! More

by Jackla4323
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Recommend Dealer
Yes

September 15, 2023

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Sorry this is little late. I’ve been dealing with e Klaben Ford for over 30 years sales and service. So when my wife and relocated to Florida for her work I checked out some de More

by Firegav66
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Recommend Dealer
Yes

August 30, 2023

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Great service found a leaking drivers front strut and replaced with an OEM part and truck is back to flawless condition More

by MOFFITDG
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

August 14, 2023

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I’ve been doing business with Klaben for many years without issue. They are always responsive to my needs. More

by luckyshot41
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Recommend Dealer
Yes

June 01, 2023

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This was my first car lease thru Klaben. Wonderful encounter. Bo Stewart is an excellent salesperson. He is so very pleasant as well as very knowledgeable. I definitely will be back. More

by JBRZOSKA
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Recommend Dealer
Yes

April 28, 2023

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Interested in a new bronco sport, Chris ( awesomeness Maximus) Moldas help as usual. Had a logistic problem Chris, Christine, Mike uzl all stepped up. Family dealership at its best. Shout to Mike Brandvo More

by firegav
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Recommend Dealer
Yes
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