Vanessa Richards
Vanessa Richards at Kelowna Chevrolet
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Vanessa Richards | Page 4

Finance Manager

Kelowna Chevrolet

2350 Highway 97 N
Kelowna, BC V1X 4H8

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5.0
48 Reviews

Dealership Experience

3 yrs

Industry Experience

3 yrs

5.0

48 Reviews

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48 Reviews of Vanessa Richards

March 28, 2022

Dealership Rating
Employee Rating

We worked with Logan on the purchase of a 2017 Corvette. Everything we asked for was sent to us quickly and within an hour of the request. There were a few spots that needed cosmetic correction and it was a More

by SRP1
Recommend Dealer
Yes

Other Employees Tagged: Caleb Rojem, Logan Larocque , Billy Speckman, Ian Speckman

Mar 28, 2022

Kelowna Chevrolet responded

Thank you so much for writing us this lovely review, Brian, you made us all smile! We are so happy to hear you had a great experience in all our departments, this is exactly what we strive for!

Nov 26, 2022

SRP1 responded

An update to my earlier review where I rated the “ purchase” as 5 stars . Unfortunately I can not extend that same level to the parts department. I needed a front license plate bracket and paint pen. Was told bracket would need to be ordered and paint pens were in stock. Was notified when the bracket came in and drove in to pick it up ( 2 hour round trip). Bracket was there but no paint pen. It was never in stock and had to be ordered. Nota big deal, and the mailed me the paint pen when it came in. The next time I dealt with parts I asked for a quote for a PAIR of rear tires. I was quoted $400 for the pair. A month later we decided to take trip to visit friends in Montana and felt it best to get new rear tires. I asked if the price was still $400, and was told the price was now $390 for each tire. When I asked why such a difference I was told “ I can only quote what my system tells me, and the tire manufacturer had increased prices by 10%”. None of this I could belive, but said order the tires. Was told it would take 10 days. Then I booked the car in for oil change, transmission flush and tire change and specifically said to ensure the tires were in and contact me if they were not. Drove in on the specified date only to find out the tires were not in. Service department apologized and offered a free oil change. Was told the tires should be in the following week, so I set up another appointment. Drove in on that day and guess what no tires.So I said do the oil change and transmission flush ( which was covered by a service bulletin) . So they took the car in and after several hours I enquired if the car was ready. The oil change had been done but not the transmission flush as the technician could not find an issue. The service bulletin , which I provide to the service department, stated that if the customer experiences issues that the flush was to be done, and there was no need for a technician to diagnose. The technician was now busy on another vehicle and would not be able to do the flush that day. I set up yet another appointment the following week for the transmission flush and tire change. When I returned the next week they completed the transmission flush but could not do the tire change as only 1 tire had come in and no one could track down the second tire. I had now less than a week before I was leaving, and by the time I left the tire still had not come in. When I got to our destination in the US I went to a tire shop and within 2 days they had the tires in stock and on the car. The exact same tires that Kelowna Chev could not get delivered in over a month. So I feel for the service writer, as she was caught up in the middle of this and it was all out of her control. The Service and Parts Department are the ones that should bear the blame for this ineptitude, and although they are more than aware they ( Parts and Service Managers) have yet to reach out and apologize directly. So I’ll leave my previous review and ranking in place, and will also give 5 stars to Emily ( service writer) however it’s a 0 star rating for the service and parts managers.

Dec 03, 2022

SRP1 responded

To those that might think these reviews go nowhere, thats certainly not the case at Kelowna Chev. Since posting the review the General Manager was in touch with me within the following day. We have talked several times and each time he has shown empathy to the situation and has assured me that without reviews such as these management cannot take steps to take corrective and positive action. He thanked me for bringing this forward, and although we can’t put “ the toothpaste back in the tub” that his focus is now on the future and repairing and rebuilding my trust in the dealership. I think this speaks volumes to the character and management style at this dealership, and that my friends is a great step in the right direction. Five star review remains.

March 23, 2022

Dealership Rating
Employee Rating

Well, what started as a very rocky road ended up being a delightful experience. Vanessa is by far the best finance manager that I have ever had the pleasure of dealing with. I highly recommend her to anyone More

by peter.smith7948
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

Kelowna Chevrolet responded

Thank you so much for your feedback Peter, we're very happy to hear we were able to earn a second chance and improve your experience!

March 15, 2022

Dealership Rating
Employee Rating

Everyone seems friendly and helpful, a very nice experience from start to finish. Nice follow up, had some questions after the first day and my questions were answered quickly and easily over the ph More

by aljanice52
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brent Frith, Leah Babington, Claudia Aguilar , Coleman Patterson

Mar 15, 2022

Kelowna Chevrolet responded

Thank you so much for the wonderful review, we're so glad to hear Coleman and our team did such a wonderful job helping you out!

March 07, 2022

Dealership Rating
Employee Rating

Robin really surprised me with his service. I was surprised to learn that it was his first week in the floor! He is extremely professional, not at all pushy and very prompt on his responses an More

by Josephfrances
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leah Babington, Robin Loney

Mar 08, 2022

Kelowna Chevrolet responded

Thank you so much for taking the time to leave this wonderful review Joseph, we're so glad to hear Robin is already making such a great impression!

March 01, 2022

Dealership Rating
Employee Rating

Me and My wife went in to trade in our truck and get a more efficient car with lower payments since the economy is trash.. We went in to talk and Robin showed us tonns of options and gave us peace of mind More

by AJcalgary94
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Speckman, Robin Loney

Mar 02, 2022

Kelowna Chevrolet responded

Thank you so much for the wonderful review, we're so happy to hear our team did such a great job at helping you in every way they could! We look forward to seeing you again, hopefully soon!

March 01, 2022

Dealership Rating
Employee Rating

Very professional, straight to the point, communication is great, would recommend to anyone out there looking for a vehicle. More

by lucasmoody
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Speckman, Lucas Last , Dave Dunlop

Mar 01, 2022

Kelowna Chevrolet responded

Thank you so much for the review, Lucas!

February 25, 2022

Dealership Rating
Employee Rating

Fantastic service, very friendly staff. Emotional support dog is a great touch. We had a unique situation we needed to sell our car back to the dealership. The process was very efficient an More

by Drew
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brent Frith, Logan Larocque , Nick Mcintyre, Donna Metlewsky

Feb 28, 2022

Kelowna Chevrolet responded

Thank you so much for the wonderful feedback, we're so glad to hear Billy and our team we're able to help you out!

February 23, 2022

Dealership Rating
Employee Rating

Kelowna Chevrolet was great to deal with. All the way from Logan my sales guy, to Vanessa and Leah in finance. The entire deal went very smoothly, and everyone was very attentive with any q More

by Kyle M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leah Babington, Logan Larocque

Feb 23, 2022

Kelowna Chevrolet responded

Thank you so much for sharing this wonderful review Kyle, we're so glad to hear our team ensured you left our dealership happy in a new car!

February 01, 2022

Dealership Rating
Employee Rating

Awesome experience! These guys made buying a car easy. No stress. No pressure. Would highly recommended them to anyone looking to purchase a vehicle. More

by Christian
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brent Frith, Leah Babington , Cory Clark

Feb 01, 2022

Kelowna Chevrolet responded

Thank you so much for taking the time to leave us this wonderful review!

February 01, 2022

Dealership Rating
Employee Rating

Such an amazing experience with Brent and Kelowna Chevrolet! They were so accommodating and kind, tailored all of their decisions to my situation. Would recommend to everyone I know! More

by melanieamsing0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brent Frith, Leah Babington, Luke Speckman , Dave Dunlop

Feb 02, 2022

Kelowna Chevrolet responded

Thank you so much for the wonderful review, we're so happy to hear Brent and our team were able to help you out!

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