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Tracey Cach
Tracey Cach at Lexus of Sacramento
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Tracey Cach | Page 2

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.8
298 Reviews

Dealership Experience

20 yrs, 10 mos

Industry Experience

20 yrs, 10 mos

Languages Spoken

Cantonese Cantonese

4.8

298 Reviews

Write a Review

298 Reviews of Tracey Cach

April 29, 2024

Dealership Rating
Employee Rating

AWESOME SERVICE, SUPER HELPFUL SERVICE ADVISOR, V MOUA SUPER HELPFUL WITH MY CAR AND QUESTIONS. More

by loandrew916
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Nick Cruz , Mike Huttleston, Mike Huttleston, V MOUA

Helpful
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Apr 29, 2024

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

April 26, 2024

Dealership Rating
Employee Rating

Lexus of Sacramento is an amazing dealership. Their high quality service department has extremely knowledgeable advisors like Daren who make service appointments a breeze. I highly recommend t More

by brtbrks77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Keon , Daren

Helpful
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Apr 28, 2024

Lexus of Sacramento responded

We're so glad to know that Daren and our service department made your experience at Lexus of Sacramento a breeze! Thanks for recommending us, we appreciate it.

April 25, 2024

Dealership Rating
Employee Rating

Your staff are excellent they are very helpful if you have questions and they very much willing to help . More

by Lourdes Cabello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 25, 2024

Lexus of Sacramento responded

Lourdes, we're delighted to know our team at Lexus of Sacramento was able to assist you effectively. Thanks for your kind words!

April 22, 2024

Dealership Rating
Employee Rating

My interaction with the service department from the beginning has been less than satisfactory. Communication updates were slow or non existent. More

by mathewsum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Patrick Castano

Helpful
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Apr 22, 2024

Lexus of Sacramento responded

I'm sorry to learn about your experience with our service department. We strive for clear and timely communication, so it's disappointing to see we've fallen short in this instance. I'd like the opportunity to address any concerns you may have directly - please reach out at your earliest convenience. Thank you, Russ McDuffie - Service Director 916.465.6291.

April 15, 2024

Dealership Rating
Employee Rating

Oil changed, checked afterwards no oil . Made an appointment to check, canceled appointment, they rescheduled More

by kacquebailey88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christian Simon

Helpful
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Apr 16, 2024

Lexus of Sacramento responded

I'm sorry for any mix-up that occurred here. This is not indicative of our usual service standards, and we'd like to address all outstanding issues. Please reach out when you have a moment to discuss this further. Thank you, Russ McDuffie - Service Director - 916.465.6291

April 10, 2024

Dealership Rating
Employee Rating

Good Seller Best Service respected Behavior Fast service thanks Luxes Sacramento for good Delling appreciated More

by SULIMAN.MEHRABAN505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Simon, Kyle Reid, Kevin Keon , Chuck Baccarella

Helpful
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Apr 10, 2024

Lexus of Sacramento responded

Suliman, we're delighted to know you had a positive experience with us at Lexus of Sacramento! Your kind words about our service and team are greatly appreciated. Thank you for choosing us, we look forward to serving you again in the future!

April 09, 2024

Dealership Rating
Employee Rating

Great attention to detail; polite and efficient staff. Also, the reminder about existing service coverage was great to hear from staff. More

by gymstewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Cruz

Helpful
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Apr 09, 2024

Lexus of Sacramento responded

We're glad to know you appreciated our attention to detail and efficiency here at Lexus of Sacramento. It's important for us that our customers are aware of their service coverage. Thanks for the positive feedback!

April 08, 2024

Dealership Rating
Employee Rating

I have always been treated very well in the seven years I have owned my Lexus. The work completed on my car has been excellent. More

by CSTATS75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

Helpful
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Apr 09, 2024

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

April 03, 2024

Dealership Rating
Employee Rating

Very flexible with me and respectful making sure my children were made comfortable and felt welcome. More

by darikmconley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

Helpful
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Apr 03, 2024

Lexus of Sacramento responded

Darik, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

March 01, 2024

Dealership Rating
Employee Rating

Always professional employees, great service, no complaints. Will continue to come to this dealership for service and purchase of vehicle. More

by Vague1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Cave

Helpful
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Mar 01, 2024

Lexus of Sacramento responded

We're glad to know you've had consistently great experiences with us at Lexus of Sacramento. We look forward to continuing our professional service for your future visits and vehicle purchases!

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