Patrick Castano
Patrick Castano at Lexus of Sacramento
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Patrick Castano

Sales Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.5
24 Reviews
4.5

24 Reviews

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24 Reviews of Patrick Castano

May 09, 2024

Dealership Rating
Employee Rating

The process was easy, simple, and transparent! Patrick went out of his way to find and deliver the EXACT! car ( color, specs, and options) we were looking for. More

by Alex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 09, 2024

Lexus of Sacramento responded

Alex, it's great to know that Patrick and our team at Lexus of Sacramento were able to find the perfect car for you! We appreciate your feedback. Enjoy your new ride!

May 02, 2024

Dealership Rating
Employee Rating

The entire staff is very professional and treats their customers well. From Sales, Service to Management, all are very good at their job. I would definitely another car at Lexus of Sacramento. More

by ALANNGUYEN25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryon Burdette, Robert Escobosa , Chuck Baccarella

May 02, 2024

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

April 24, 2024

Dealership Rating
Employee Rating

Everyone was professional and friendly. Would recommend this place to anyone looking to purchase a Lexus. More

by YOUS.ROBERT7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Zinda, Jared Ivey

Apr 24, 2024

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento. Thanks for recommending us, we appreciate it!

April 22, 2024

Dealership Rating
Employee Rating

My interaction with the service department from the beginning has been less than satisfactory. Communication updates were slow or non existent. More

by mathewsum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tracey Cach

Apr 22, 2024

Lexus of Sacramento responded

I'm sorry to learn about your experience with our service department. We strive for clear and timely communication, so it's disappointing to see we've fallen short in this instance. I'd like the opportunity to address any concerns you may have directly - please reach out at your earliest convenience. Thank you, Russ McDuffie - Service Director 916.465.6291.

April 11, 2024

Dealership Rating
Employee Rating

Excellent attention by Patrick, great attention to detail and service. I very happy with my car . Five stars to Patrick Castano, five stars to Sacramento of Lexus More

by ADRIANA.FRICKE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 11, 2024

Lexus of Sacramento responded

We are very happy to hear that Patrick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

April 10, 2024

Dealership Rating
Employee Rating

Your customer service is very good. . I really appreciate your service. Sales representative is very nice. More

by BALRAJRAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 11, 2024

Lexus of Sacramento responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Christian Simon General Manager

April 02, 2024

Dealership Rating
Employee Rating

Patrick was great to work with, he was friendly and knowledgeable. I felt no pressure to buy, and had all my questions answered. The car was priced fairly and was just what I was looking for. The Finan More

by JRWALLACE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Keon

Apr 02, 2024

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Patrick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

April 02, 2024

Dealership Rating
Employee Rating

The dealership was great to work with. They have and knowledgeable sales staff and an easy financing process. I was very pleased with the overall experience at Lexus of Sacramento. More

by JRWALLACE1
Recommend Dealer
Yes

Other Employees Tagged: Patrick Castano

Apr 02, 2024

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

March 11, 2024

Dealership Rating
Employee Rating

I had an extremely disappointing experience at Lexus of Sacramento. Dealing with Patrick Castano was unpleasant due to his arrogance and pushy demeanor. The dealership raised the car price and sold it befo More

by 03.sills_hunch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Steve Armstrong

Mar 15, 2024

Lexus of Sacramento responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Christian Simon General Manager

January 14, 2024

Dealership Rating
Employee Rating

He is not seem to be happy with me. Don't know why. Just about that. This is why I gave him a 4 More

by CONANPHAN
Recommend Dealer
Yes

Other Employees Tagged: Patrick Castano

Jan 14, 2024

Lexus of Sacramento responded

Conan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Patrick and our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

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