Tom O'Toole | Page 2

On time. Friendly. Professional. They explain the problem and the solution. They look for problems that hadn’t been noted in the past. I have been taking my t Friendly. Professional. They explain the problem and the solution. They look for problems that hadn’t been noted in the past. I have been taking my truck and cars to this dealership for 30 years. Always a good experience. More

by rosspetersonmd Verified Customer Verified Customer

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The technical service is excellent! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! More

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Easy to schedule. Got the job done. But very expenses compared to alternatives nearby. Communication was not the best. I called and left a message with an important qu Got the job done. But very expenses compared to alternatives nearby. Communication was not the best. I called and left a message with an important question during the service and they never called me. More

by TOMGORMLEY358 Verified Customer Verified Customer

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I had a very good experience. The job was well done within the promised time frame. The job was well done within the promised time frame. More

by JINXU001 Verified Customer Verified Customer

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Had my rear brake pads replaced April 2023($500) was told didn’t need rotors because they were fine. February 2024 brought vehicle in because the brakes were grinding in reverse. Played the video with then l didn’t need rotors because they were fine. February 2024 brought vehicle in because the brakes were grinding in reverse. Played the video with then loud noise. They said they couldn’t duplicate, mentioned rust on the rotor and said you’ll be fine. 6 weeks later, “service brake system” warning. Brought the vehicle in and was told need pads and rotors for $850. Even though they were just done a year ago I was told “I don’t know why they didn’t replace the rotors too, we don’t do just pads and that that tech is no longer with us.” Obviously they did just replace only the pads. Offered $100 off. Did not perform the service, will be taking my vehicle elsewhere going forward. Additionally, on a prior visit, scratched my door and tried to fix by buffing it out and now I have clear coat damage. More

by Ross Verified Customer Verified Customer

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They seem so focused on sales and efficiency of pushing parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and r parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and rigid a program. More

by RBB308 Verified Customer Verified Customer

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Action Chevrolet consistently has severed my family with two cars (Traverse & Equinox) for the last 6 years - we are very pleased with their professionalism and know how. two cars (Traverse & Equinox) for the last 6 years - we are very pleased with their professionalism and know how. More

by CHRISDABRAHAM Verified Customer Verified Customer

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This dealership has built a fantastic reputation because of the employees excellent and caring hard work. The technicians are highly trained and are sent to training often. The staff is friendly and will al of the employees excellent and caring hard work. The technicians are highly trained and are sent to training often. The staff is friendly and will always strive to make the experience above and beyond their expectations. I recommend them highly to everyone I know or meet. More

by SCARLS250 Verified Customer Verified Customer

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I bought a brand-new Chevrolet Tahoe Premier in December 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. When I picked it up, they had replaced the driver's side seat instead of the passenger side seat. So, I now have 2 leather seats that look terrible one that has a crease and the other that is loose. I brought vehicle back a 2nd time with same results. When I brought back the 3rd time, I still looks terrible. The big problem is they cannot get the seat cover tight enough. From the factory my rear seats are great. I spoke to Emily from GM Chevrolet Customer Assistance, and she told me they were sorry for the inconvenience, but there was not much GM can do because the warranty dept is separate from GM itself. So, my recommendation to you is to bring it back to Colonial Chevrolet to fix the problem. Honestly, I brought the vehicle to Mirak Chevrolet since Colonial has not been able to fix the problem in 3 visits. So, I was told at Mirak that they could see the problem that I have but because Colonial has already been paid for the warranty work then I would have to bring it back to Colonial again. I am very unhappy with Colonial Chevrolet for doing nothing to correct the problem. I am absolutely disgusted that I had to drive 40 miles back and forth from my home each time I have to go to Colonial Chevrolet and not to be able to fix the problem in 3 appointments. I am also disgusted with GM because they do not want to stand by their product. I asked them if they could have an auto upholstery company install the new leather seats and they flat out said no bring it back to Colonial Chevrolet. RD More

by bob Verified Customer Verified Customer

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Truck trans. Works ok took a while but ok.Small problem later was taken care of thanks. Works ok took a while but ok.Small problem later was taken care of thanks. More

by rwgil41 Verified Customer Verified Customer

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