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Bob Lyra

Overview Reviews (21) Inventory (143)

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Bob Lyra

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Bob Lyra

Service Advisor

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.7

21 Reviews

Overview Reviews (21) Inventory (143)

4.7

21 Reviews

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21 Reviews of Bob Lyra

May 20, 2024

Dealership Rating

Employee Rating

Very nice staff and fast service! I did my yearly inspection and I was in and out in 20-25 minutes. I did my yearly inspection and I was in and out in 20-25 minutes. More

by ALEKSANDRA MASLOVA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Webb

Helpful 0

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May 20, 2024 -

Colonial Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Aleksandra, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

May 17, 2024

Dealership Rating

Employee Rating

Replaced the battery in my Bolt EV under warranty. Great communication from diagnosis to pickup. Great communication from diagnosis to pickup. More

by GG.WRIGHT

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Webb, Tom O'Toole

Helpful 0

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May 20, 2024 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

May 14, 2024

Dealership Rating

Employee Rating

Had a recall done on my vehicle. It’s was done well. Great job thank you It’s was done well. Great job thank you More

by MANUELAIRES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Webb, Tom O'Toole, Bob Fahey, Erik Arsenault

Helpful 0

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May 14, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

May 12, 2024

Dealership Rating

Employee Rating

Excellent job! Very professional and reasonably fast. Communication with the service staff is very attentive and timely. Chevrolet Acton - absolutely recommended. Very professional and reasonably fast. Communication with the service staff is very attentive and timely. Chevrolet Acton - absolutely recommended. More

by Ruslan Gavrilov

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb, Tom O'Toole, Bob Fahey

Helpful 0

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May 12, 2024 -

Colonial Chevrolet responded

Thank you, Ruslan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

May 13, 2024 -

Ruslan Gavrilov responded

The thanks are for you! You guys are doing a really good job.

May 09, 2024

Dealership Rating

Employee Rating

Great service with the entire team. Made quick work of the unexpected service issue, can't thank the team enough. Made quick work of the unexpected service issue, can't thank the team enough. More

by kreilly1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb, Tom O'Toole, Bob Fahey

Helpful 0

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May 10, 2024 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

May 02, 2024

Dealership Rating

Employee Rating

Been having my 2019 Silverado 2500HD serviced since I bought her new here!. Always knowledgeable and friendly, And will Always honor my coupons even though I usually forget them at home!.. Thanks Colo bought her new here!. Always knowledgeable and friendly, And will Always honor my coupons even though I usually forget them at home!.. Thanks Colonial Chevy of Acton!..! More

by RKDIBACCO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Webb, Tom O'Toole

Helpful 0

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May 03, 2024 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

April 30, 2024

Dealership Rating

Employee Rating

Got oil changed. I was able to book an early morning appointment well in advance. Everything went smoothly. Great job. I was able to book an early morning appointment well in advance. Everything went smoothly. Great job. More

by TUMENAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 30, 2024 -

Colonial Chevrolet responded

April 27, 2024

Dealership Rating

Employee Rating

The technical service is excellent! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! More

by Ruslan Gavrilov

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb, Tom O'Toole, Bob Fahey

Helpful 0

Report | Print

Apr 28, 2024 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

April 15, 2024

Dealership Rating

Employee Rating

They seem so focused on sales and efficiency of pushing parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and r parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and rigid a program. More

by RBB308

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Allen Boisvert, Michael Stewart, Tom O'Toole, Bob Fahey, Erik Arsenault, Luke Dumas

Helpful 0

Report | Print

Apr 15, 2024 -

Colonial Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Robert Fahey 978-263-1000 Extension 29

April 06, 2024

Dealership Rating

Employee Rating

This dealership has built a fantastic reputation because of the employees excellent and caring hard work. The technicians are highly trained and are sent to training often. The staff is friendly and will al of the employees excellent and caring hard work. The technicians are highly trained and are sent to training often. The staff is friendly and will always strive to make the experience above and beyond their expectations. I recommend them highly to everyone I know or meet. More

by SCARLS250

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Michael Stewart, Hank Maxner, Monica Carpenter, Robert Webb, Tom O'Toole, Bob Fahey, Erik Arsenault, Luke Dumas

Helpful 0

Report | Print

Apr 07, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

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