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Monica Carpenter

Overview Reviews (42) Inventory (149)

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Monica Carpenter

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Monica Carpenter

Body Shop and Service Admin

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.7

42 Reviews

Overview Reviews (42) Inventory (149)

Dealership Experience

2 yrs, 8 mos

Industry Experience

5 yrs, 2 mos

4.7

42 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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42 Reviews of Monica Carpenter

May 12, 2024

Dealership Rating

Employee Rating

Excellent job! Very professional and reasonably fast. Communication with the service staff is very attentive and timely. Chevrolet Acton - absolutely recommended. Very professional and reasonably fast. Communication with the service staff is very attentive and timely. Chevrolet Acton - absolutely recommended. More

by Ruslan Gavrilov

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Bob Lyra

Helpful 0

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May 12, 2024 -

Colonial Chevrolet responded

Thank you, Ruslan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

May 13, 2024 -

Ruslan Gavrilov responded

The thanks are for you! You guys are doing a really good job.

May 09, 2024

Dealership Rating

Employee Rating

Great service with the entire team. Made quick work of the unexpected service issue, can't thank the team enough. Made quick work of the unexpected service issue, can't thank the team enough. More

by kreilly1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Bob Lyra

Helpful 0

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May 10, 2024 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

May 01, 2024

Dealership Rating

Employee Rating

Great job done! Efficient and on time. I am happy with the repair. Car looks like new! Efficient and on time. I am happy with the repair. Car looks like new! More

by sandeep_ulman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

May 01, 2024 -

Colonial Chevrolet responded

Sandeep, Thank you for taking the time to share your thoughts on working with Monica and our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

April 27, 2024

Dealership Rating

Employee Rating

The technical service is excellent! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! More

by Ruslan Gavrilov

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Bob Lyra

Helpful 0

Report | Print

Apr 28, 2024 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

April 13, 2024

Dealership Rating

Employee Rating

I feel this is the only Service Department I can trust with my three Chevrolets, with my three Chevrolets, More

by TR33FROGS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Michael Stewart, Hank Maxner, Robert Webb

Helpful 0

Report | Print

Apr 13, 2024 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

April 06, 2024

Dealership Rating

Employee Rating

This dealership has built a fantastic reputation because of the employees excellent and caring hard work. The technicians are highly trained and are sent to training often. The staff is friendly and will al of the employees excellent and caring hard work. The technicians are highly trained and are sent to training often. The staff is friendly and will always strive to make the experience above and beyond their expectations. I recommend them highly to everyone I know or meet. More

by SCARLS250

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Michael Stewart, Hank Maxner, Robert Webb, Tom O'Toole, Bob Fahey, Bob Lyra, Erik Arsenault, Luke Dumas

Helpful 0

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Apr 07, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

March 19, 2024

Dealership Rating

Employee Rating

Staff were very accomodating. Excellent Customer service. High five to Monica and Trevor for their wonderful works! Excellent Customer service. High five to Monica and Trevor for their wonderful works! More

by radzwillquiba

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Trevor Davis

Helpful 0

Report | Print

Mar 19, 2024 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Monica and Trevor met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

March 19, 2024

Dealership Rating

Employee Rating

The BodyShop did a fantastic job ! Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's I am sure Colonial Chevrolet recognizes them as Best in Class. More

by SCARLS250

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Bob Lyra

Helpful 0

Report | Print

Mar 19, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Trevor, Monica, and our team met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

February 27, 2024

Dealership Rating

Employee Rating

Bobbie is very detailed and keeps you informed how the repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access More

by SCARLS250

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Michael Stewart, Hank Maxner, Robert Webb, Tom O'Toole, Bob Fahey, Bob Lyra, Erik Arsenault , Kyle Crawford

Helpful 0

Report | Print

Feb 27, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

February 19, 2024

Dealership Rating

Employee Rating

Amazing service as always! Colonial is great at keeping the customer in the know and addressing all my concerns. Colonial is great at keeping the customer in the know and addressing all my concerns. More

by Marynv21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Woodland, Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Bob Lyra , Kyle Crawford

Helpful 0

Report | Print

Feb 19, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

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