Sylvia Donovan | Page 14

Sylvia Donovan was great - she took away all the drudgery and frustration normally associated with buying a new vehicle and got it done. We told her what we needed and could afford and after showing us the and frustration normally associated with buying a new vehicle and got it done. We told her what we needed and could afford and after showing us the options she just put it all together in a neat comprehensive package that was fair and easy to understand without resorting to all the usual sales upselling gibberish. We had to wait a few months for delivery but that was during covid and beyond her control. We are long time ToyotaTown customers and we'd buy again from Sylvia no problem. More

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Level of service is unparalleled. Sylvia Donovan has superior product knowledge, and a great ability to determine your needs without pressure. Sylvia is also the best sales / leasing Sylvia Donovan has superior product knowledge, and a great ability to determine your needs without pressure. Sylvia is also the best sales / leasing rep I have ever encountered in presenting a tailoring financing options to your specific situation and needs. Trade ins are welcome at Toyota Town and when you work with Sylvia, your are assured of a more than reasonable allowance on returns. More

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I’m a repeat customer of ToyotaTown - I’ve purchased at least 4 vehicles from them over the past at least 10 years. Sylvia typically gets me what I want, but today was not a good experience. I let her kn least 4 vehicles from them over the past at least 10 years. Sylvia typically gets me what I want, but today was not a good experience. I let her know I was coming at 2 pm to pick up my new vehicle. After waiting until 2:30, Michael Donovan came to finish the purchase and process payment. From the beginning of our interaction I got the sense that he did not want to be assisting me. I’m not sure what the problem was, but I barely got any kind of help with the vehicle’s new features and he couldn’t get me out of the parking lot fast enough. I left feeling like no one really had time for me. Good thing there are YouTube videos! North London Toyota is much closer to me, so I don’t think I’ll be returning to ToyotaTown after today’s experience. Super disappointing. More

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Dealership is great. ..just some issues with busy salesperson. Sylvia Donovan is a very knowledgeable person and is excellent in almost everything she does. The one place ..just some issues with busy salesperson. Sylvia Donovan is a very knowledgeable person and is excellent in almost everything she does. The one place I would offer constructive feedback is re her tendency to try to multitask. I have experienced this tendency on leasing this vehicle and my 2019 vehicle. This year, she had 3-4 separate clients on the go at the same time. I do appreciate her assistant was ill; however, it has happened several times in meeting with her. At the very least, I'd appreciate Sylvia telling me she is busy, how long she will be and/or scheduling an appointment at another time. After waiting 20 minutes past our scheduled appointment, without any acknowledgement that I was even there, I had to take the initiative and seek out Andre, the finance person to get the lease process and trade-in started. Other than that, Sylvia is superb sales' person... More

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Sylvia Donovan is the best person in the Toyota Town. She made my purchase of RAV 4 LE convenient. I was confused about which vehicle to purchase however she made the right decision for me. I am extremel She made my purchase of RAV 4 LE convenient. I was confused about which vehicle to purchase however she made the right decision for me. I am extremely happy about her service towards me and she has helped me alot during my purchase. Thank you Sylvia Donovan. You are the best. More

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Totally awesome experience. Customer friendly environment, all employees at this location go out of their way to assist you in any way they can! Customer friendly environment, all employees at this location go out of their way to assist you in any way they can! More

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Now onto leasing our fourth Rav4 from Sylvia, always a seamless process from start to finish!! Thank you so much for your help always. seamless process from start to finish!! Thank you so much for your help always. More

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Sylvia provided flexibility and options during the many supply chain disruptions of the past year. She did so with grace and patience. When the vehicle did arrive we were very satisfied. supply chain disruptions of the past year. She did so with grace and patience. When the vehicle did arrive we were very satisfied. More

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Sylvia Donovan at Toyota Town (South London) has been incredibly helpful over the years in selecting the right vehicle for me and my family. She is a pleasure to work with and I would highly recommend he incredibly helpful over the years in selecting the right vehicle for me and my family. She is a pleasure to work with and I would highly recommend her to anyone looking to purchase a vehicle from Toyota! More

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Thanks Sylvia for helping me lease my 5th Toyota, I am loving the Corolla Cross with all its features. It’s always a pleasure to visit you and Toyota Town, everyone is so friendly and helpful, I would not loving the Corolla Cross with all its features. It’s always a pleasure to visit you and Toyota Town, everyone is so friendly and helpful, I would not hesitate to recommend this dealership and Sylvia Donovan. More

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