621 Reviews
Write a Review621 Reviews of Sylvia Donovan
October 19, 2023
Sylvia Donovan was great - she took away all the drudgery and frustration normally associated with buying a new vehicle and got it done. We told her what we needed and could afford and after showing us the and frustration normally associated with buying a new vehicle and got it done. We told her what we needed and could afford and after showing us the options she just put it all together in a neat comprehensive package that was fair and easy to understand without resorting to all the usual sales upselling gibberish. We had to wait a few months for delivery but that was during covid and beyond her control. We are long time ToyotaTown customers and we'd buy again from Sylvia no problem. More
Other Employees Tagged: Janine Feenstra , Andre de Coning
October 15, 2023
Level of service is unparalleled. Sylvia Donovan has superior product knowledge, and a great ability to determine your needs without pressure. Sylvia is also the best sales / leasing Sylvia Donovan has superior product knowledge, and a great ability to determine your needs without pressure. Sylvia is also the best sales / leasing rep I have ever encountered in presenting a tailoring financing options to your specific situation and needs. Trade ins are welcome at Toyota Town and when you work with Sylvia, your are assured of a more than reasonable allowance on returns. More
October 05, 2023
I’m a repeat customer of ToyotaTown - I’ve purchased at least 4 vehicles from them over the past at least 10 years. Sylvia typically gets me what I want, but today was not a good experience. I let her kn least 4 vehicles from them over the past at least 10 years. Sylvia typically gets me what I want, but today was not a good experience. I let her know I was coming at 2 pm to pick up my new vehicle. After waiting until 2:30, Michael Donovan came to finish the purchase and process payment. From the beginning of our interaction I got the sense that he did not want to be assisting me. I’m not sure what the problem was, but I barely got any kind of help with the vehicle’s new features and he couldn’t get me out of the parking lot fast enough. I left feeling like no one really had time for me. Good thing there are YouTube videos! North London Toyota is much closer to me, so I don’t think I’ll be returning to ToyotaTown after today’s experience. Super disappointing. More
Other Employees Tagged: Michael Donovan
September 30, 2023
Dealership is great. ..just some issues with busy salesperson. Sylvia Donovan is a very knowledgeable person and is excellent in almost everything she does. The one place ..just some issues with busy salesperson. Sylvia Donovan is a very knowledgeable person and is excellent in almost everything she does. The one place I would offer constructive feedback is re her tendency to try to multitask. I have experienced this tendency on leasing this vehicle and my 2019 vehicle. This year, she had 3-4 separate clients on the go at the same time. I do appreciate her assistant was ill; however, it has happened several times in meeting with her. At the very least, I'd appreciate Sylvia telling me she is busy, how long she will be and/or scheduling an appointment at another time. After waiting 20 minutes past our scheduled appointment, without any acknowledgement that I was even there, I had to take the initiative and seek out Andre, the finance person to get the lease process and trade-in started. Other than that, Sylvia is superb sales' person... More
Other Employees Tagged: Andre de Coning
September 27, 2023
Sylvia Donovan is the best person in the Toyota Town. She made my purchase of RAV 4 LE convenient. I was confused about which vehicle to purchase however she made the right decision for me. I am extremel She made my purchase of RAV 4 LE convenient. I was confused about which vehicle to purchase however she made the right decision for me. I am extremely happy about her service towards me and she has helped me alot during my purchase. Thank you Sylvia Donovan. You are the best. More
September 26, 2023
Totally awesome experience. Customer friendly environment, all employees at this location go out of their way to assist you in any way they can! Customer friendly environment, all employees at this location go out of their way to assist you in any way they can! More
Other Employees Tagged: Michael Donovan , Hilary Bevan
September 18, 2023
Now onto leasing our fourth Rav4 from Sylvia, always a seamless process from start to finish!! Thank you so much for your help always. seamless process from start to finish!! Thank you so much for your help always. More
Other Employees Tagged: Michael Donovan
August 31, 2023
Sylvia provided flexibility and options during the many supply chain disruptions of the past year. She did so with grace and patience. When the vehicle did arrive we were very satisfied. supply chain disruptions of the past year. She did so with grace and patience. When the vehicle did arrive we were very satisfied. More
August 28, 2023
Sylvia Donovan at Toyota Town (South London) has been incredibly helpful over the years in selecting the right vehicle for me and my family. She is a pleasure to work with and I would highly recommend he incredibly helpful over the years in selecting the right vehicle for me and my family. She is a pleasure to work with and I would highly recommend her to anyone looking to purchase a vehicle from Toyota! More
August 19, 2023
Thanks Sylvia for helping me lease my 5th Toyota, I am loving the Corolla Cross with all its features. It’s always a pleasure to visit you and Toyota Town, everyone is so friendly and helpful, I would not loving the Corolla Cross with all its features. It’s always a pleasure to visit you and Toyota Town, everyone is so friendly and helpful, I would not hesitate to recommend this dealership and Sylvia Donovan. More
Other Employees Tagged: Michael Donovan

