Steve Hillerud | Page 13

Great Service For Years Having lived in Calgary for many years, and in the east end of Edmonton more recently, we found Western shortly after moving to the West End. We had h Having lived in Calgary for many years, and in the east end of Edmonton more recently, we found Western shortly after moving to the West End. We had had less-than-inspiring service at other dealerships in the city, Western and its staff were a breath of fresh air. Been going there for almost nine years now, and couldn't recommend the folks in the service department more highly. More

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Excellent Service Excellent experience. Service people were courteous and efficient. Brought my vehicle in early and they were able to take in in right away. Service to Excellent experience. Service people were courteous and efficient. Brought my vehicle in early and they were able to take in in right away. Service took less time than they estimated. I was able to get away much sooner than I expected. More

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Sue to the rescue! Sue had the task of dealing with the damage to the front end wheel components/parts of my Truck. Due to the extent of the damage multiple follow up ca Sue had the task of dealing with the damage to the front end wheel components/parts of my Truck. Due to the extent of the damage multiple follow up calls was required, and every time Sue called, she was very positive, and informative, providing me with the next steps of the process so that I wasn't caught off guard with anything. Sue's knowledge and experience dealing with these types of issues was an asset to keeping informed which allowed me to focus on my everyday life and not on the repairs of my truck! I highly recommend dealing with Sue!! More

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Always A+ Service at Western GMC I have always come to Western GMC to get my service done even though there is a closer dealership in St. Albert. The service you get at Western throu I have always come to Western GMC to get my service done even though there is a closer dealership in St. Albert. The service you get at Western through amazing guys like Steve is not comparable to others. Since day 1 I was treated better than I should be and Steve always works to find a quick, low cost solution to get me back on the road in a timely manner. I will always keep coming back to see Steve as he knows what he is talking about and I can trust him. I can't say this for other dealerships and service departments out there. Thanks Steve! Trust is earned and you have earned mine. More

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Friendly People The staff that work here are always in a good mood. More importantly - I see the same people every time I go there. Means something is working for t The staff that work here are always in a good mood. More importantly - I see the same people every time I go there. Means something is working for this company! Cindy made sure, that when I did have to return with an issue from a past repair, that I bring my car in while she was on shift so that she could personally follow the process through to satisfactory completion. More

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Recall/Diagnostics Check I was very happy with the service I received at this dealership. When I phoned in regarding my car's recall, the parts were not in yet but Joleen said I was very happy with the service I received at this dealership. When I phoned in regarding my car's recall, the parts were not in yet but Joleen said she would call me when they were in and she did and scheduled my appointment. When I came in Steve took care of my car, working with parts to get additional work that I wanted completed. He also ensured that I knew about the current promotion regarding a diagnostics check which alerted me to a few issues that I was not aware of at the time. Steve also took the time to highlight the most urgent ones for me which I appreciated. Also, the clerk who checked me out and the shuttle driver were very helpful, friendly, and efficient. Thank you. More

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Always trying to make the best experience Want to thank the Western GMC guys and gals. I have bought three trucks and each one of the experiences were great. Jamie and Alan thanks for the gr Want to thank the Western GMC guys and gals. I have bought three trucks and each one of the experiences were great. Jamie and Alan thanks for the great work and making sure I am always taken care of. The service department is great and for the most part does what it can to make sure I have a ride. Better coffee would be a bonus! More

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Always Great Service The service advisors are always friendly, but professional, and helpful. Always follow up to check before doing additional work. Purchased our last The service advisors are always friendly, but professional, and helpful. Always follow up to check before doing additional work. Purchased our last two vehicles through the delership primarily due to dreat service experiences. More

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Service Department is Excellent They have always been excellent for all of my service needs. They will always drive me home and pick me up (40 min ride one way), or have offered a l They have always been excellent for all of my service needs. They will always drive me home and pick me up (40 min ride one way), or have offered a loaner. Repairs are always done in a professional and timely manner. They even look after the small items (dropped my truck off dirty and covered in road grime, picked it up clean as a whistle). Thank You Western GMC. Shawn More

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End of warranty servicing I brought my 2104 Sierra in for some routine maintenance and for the end of warranty servicing. The staff were very friendly and accommodating. When c I brought my 2104 Sierra in for some routine maintenance and for the end of warranty servicing. The staff were very friendly and accommodating. When completing the end of warranty review, they found a coupe, of items that I had not noticed myself such as the radiator was leaking and a transmission line that was leaking. The staff at western GMC replaced both my radiator and transmission line under warranty, no questions asked and because the servicing took longer than expected they gave me a rental vehicle overnight. The next day when I came to pick up my truck they had it washed and sitting in the warm garage waiting for me. Steve Hillerud was the service manager and I was very happy with the level of service he provided me. More

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