Steve Hillerud | Page 13

Friendly People The staff that work here are always in a good mood. More importantly - I see the same people every time I go there. Means something is working for t The staff that work here are always in a good mood. More importantly - I see the same people every time I go there. Means something is working for this company! Cindy made sure, that when I did have to return with an issue from a past repair, that I bring my car in while she was on shift so that she could personally follow the process through to satisfactory completion. More

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Recall/Diagnostics Check I was very happy with the service I received at this dealership. When I phoned in regarding my car's recall, the parts were not in yet but Joleen said I was very happy with the service I received at this dealership. When I phoned in regarding my car's recall, the parts were not in yet but Joleen said she would call me when they were in and she did and scheduled my appointment. When I came in Steve took care of my car, working with parts to get additional work that I wanted completed. He also ensured that I knew about the current promotion regarding a diagnostics check which alerted me to a few issues that I was not aware of at the time. Steve also took the time to highlight the most urgent ones for me which I appreciated. Also, the clerk who checked me out and the shuttle driver were very helpful, friendly, and efficient. Thank you. More

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Always trying to make the best experience Want to thank the Western GMC guys and gals. I have bought three trucks and each one of the experiences were great. Jamie and Alan thanks for the gr Want to thank the Western GMC guys and gals. I have bought three trucks and each one of the experiences were great. Jamie and Alan thanks for the great work and making sure I am always taken care of. The service department is great and for the most part does what it can to make sure I have a ride. Better coffee would be a bonus! More

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Always Great Service The service advisors are always friendly, but professional, and helpful. Always follow up to check before doing additional work. Purchased our last The service advisors are always friendly, but professional, and helpful. Always follow up to check before doing additional work. Purchased our last two vehicles through the delership primarily due to dreat service experiences. More

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Service Department is Excellent They have always been excellent for all of my service needs. They will always drive me home and pick me up (40 min ride one way), or have offered a l They have always been excellent for all of my service needs. They will always drive me home and pick me up (40 min ride one way), or have offered a loaner. Repairs are always done in a professional and timely manner. They even look after the small items (dropped my truck off dirty and covered in road grime, picked it up clean as a whistle). Thank You Western GMC. Shawn More

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End of warranty servicing I brought my 2104 Sierra in for some routine maintenance and for the end of warranty servicing. The staff were very friendly and accommodating. When c I brought my 2104 Sierra in for some routine maintenance and for the end of warranty servicing. The staff were very friendly and accommodating. When completing the end of warranty review, they found a coupe, of items that I had not noticed myself such as the radiator was leaking and a transmission line that was leaking. The staff at western GMC replaced both my radiator and transmission line under warranty, no questions asked and because the servicing took longer than expected they gave me a rental vehicle overnight. The next day when I came to pick up my truck they had it washed and sitting in the warm garage waiting for me. Steve Hillerud was the service manager and I was very happy with the level of service he provided me. More

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great service The service was great. My vehicle was in and out of the shop in a very quick amount of time and I was kept up to date on everything that was being don The service was great. My vehicle was in and out of the shop in a very quick amount of time and I was kept up to date on everything that was being done with my vehicle. More

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The best dealer in Edmonton Western GMC Buick are the best dealer in Edmonton. I purchased my Acadia 2011 back in November 2010 and kept it maintained ever since then in the same Western GMC Buick are the best dealer in Edmonton. I purchased my Acadia 2011 back in November 2010 and kept it maintained ever since then in the same branch. The service department never let me down and always offered the best advice and solutions. Over the Christmas/new year week I traded my 2011 Acadia with a new 2016 Acadia. The manager (Alan Walker), sales (MJ) and finance (Matthew and Chantal) were very friendly and professional and made the deal quick and easy. I would highly recommend them. More

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Very thorough My service experiences with Western GMC have been excellent. Don and his staff are very professional and courteous. I recently brought my 2015 Sie My service experiences with Western GMC have been excellent. Don and his staff are very professional and courteous. I recently brought my 2015 Sierra in for an oil change and Steve brought my attention to 2 open field actions. I did not have a lot of time and was pleasantly surprised to learn that they were able to complete both field actions in the time it took for the oil change. I left the dealership feeling confident with the safety and performance of my truck. More

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Excellent service in comparison to other dealerships in YEG Quick processing of vehicle during morning drop-off. Friendly and courteous service from Steve Hillerud. Addressed all of my concerns with the vehic Quick processing of vehicle during morning drop-off. Friendly and courteous service from Steve Hillerud. Addressed all of my concerns with the vehicle and fixed it. More

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