Stephanie Shearsby | Page 24

effecient, and very clear description of servicing i am very pleased that you have finally hired female sales people and moved into the current market demographics.....as a professional female I am alw i am very pleased that you have finally hired female sales people and moved into the current market demographics.....as a professional female I am always looking to promote like women in business...I will be buying a new vehicle soon and am happy to work with a female.... More

Helpful 0

Report | Print

It's all about the sales people Lexus vehicles are superior, but this is about how we were treated. We purchased a 2011 Lexus. Yes, the price was a LOT fairer compared to other dea Lexus vehicles are superior, but this is about how we were treated. We purchased a 2011 Lexus. Yes, the price was a LOT fairer compared to other dealerships we had visited on line for the same vehicle. From the first handshake greeting from Stephanie Shearsby our salesperson we were treated very well with absolutely no pressure whatsoever. The accommodation did not stop there. We then dealt Kylie Burridge, Financial Services Manager who gave a clear, informative and concise overview of the purchase and what warranty services were available. These two women were very professional. While at the dealership, the sales manager came and introduced himself and thanked us for traveling such a long distance to purchase their vehicle. They delayed the delivery as they discovered two small scratches on the rear bumper which they had repaired and also replaced the 3M hood protector at no additional cost as part of the sale. If that was not enough, they had the vehicle delivered (we live 130 km's from the dealership) and picked up our trade in. This purchase was a very pleasant experience. The vehicle was remarkable and was thousands of dollars less than comparable vehicles at other dealerships. We will definitely return there for our next vehicle purchase. We highly recommend this Dealership, first class service. Mark and Martha Martin Burlington, Ontario More

Helpful 0

Report | Print

Responsive When I first contacted the dealership on a weekend, the response I received from Stephanie was swift and polite. That carried out throughout the entir When I first contacted the dealership on a weekend, the response I received from Stephanie was swift and polite. That carried out throughout the entire process. Always professional and very knowledgeable. More

Helpful 0

Report | Print

Unrivalled service We are on our second ES 350 (still own the first as well). Our experience with Lexus of London has made us loyal supporters of the brand. The cars a We are on our second ES 350 (still own the first as well). Our experience with Lexus of London has made us loyal supporters of the brand. The cars are a dream to drive but being treated like family when we take the cars in for servicing is what makes the experience of ownership extra special. The service staff recognize us and know us by name and always make the extra effort to acknowledge us and offer any further assistance beyond our normal servicing. Even our sales rep remembers and acknowledges us when she sees us. My two sisters each own and are happy with their Lexus vehicles but I believe our relationship with the London team surpasses any of their experiences with their dealers. More

Helpful 0

Report | Print

Sale and followup Purchased a 2010 Lexus from Stephanie --excellent salesperson. Travelled from St.Catharines to buy because of trailer hitch and lights for my boat tr Purchased a 2010 Lexus from Stephanie --excellent salesperson. Travelled from St.Catharines to buy because of trailer hitch and lights for my boat trailer. Surprised when lights on trailer would not work--had it fixed in St. Catharines because of fishing trip next day. Sent invoice to Lexus of London and they paid for repairs with no questions asked. Now that is service. Would buy from them again. More

Helpful 0

Report | Print

Amazing experience and extremely professional and friendly! I would highly recommend this dealership and Stephanie and Joe. They took care of everything before we even walked in the door and made us feel welco I would highly recommend this dealership and Stephanie and Joe. They took care of everything before we even walked in the door and made us feel welcome and at home. More

Helpful 0

Report | Print

Excellent Service! We were very pleased with the great reception and friendliness of all of the staff. Everyone was friendly , kind and very accommodating. We dealt wi We were very pleased with the great reception and friendliness of all of the staff. Everyone was friendly , kind and very accommodating. We dealt with Stephanie and she was very pleasant, considerate and not aggressive in dealing with us from the beginning to end! This was our first Lexus purchase and we are so pleased with the way we were treated. I also spoke with Kylie and she was also very competent and friendly! More

Helpful 0

Report | Print

Amazing service and attention. We just bought our very first Lexus vehicle and are so incredibly impressed by the staff at this dealership and service they provided. Stephanie was b We just bought our very first Lexus vehicle and are so incredibly impressed by the staff at this dealership and service they provided. Stephanie was beyond helpful and answered our many questions. The management and support staff were all incredible as well. We will definitely be referring friends and family! More

Helpful 0

Report | Print

First service experience with and it was outstanding. We purchased our first Lexus in 2015 and thanks to Stephanie the experience was very positive. My husband took our SUV in today for its first oil cha We purchased our first Lexus in 2015 and thanks to Stephanie the experience was very positive. My husband took our SUV in today for its first oil change and again the service provided by Romeo was superb. We also had some questions which were answered with a supportive and very professional attitude. Congratulations folks you know how to provide great customer service! More

Helpful 0

Report | Print

An excellent dealership in all departments I was looking for a Lexus CT200h and went on a vehicle hunting marathon, going as far to London, ON dealerships in order to find the perfect match of I was looking for a Lexus CT200h and went on a vehicle hunting marathon, going as far to London, ON dealerships in order to find the perfect match of service, price, and vehicle. Lexus of London had a great 2012 Lexus CT200h in Ultrasonic Mica Blue with only 37,*** km in stock. I inquired about the vehicle and was promptly replied to by Stephanie Shearsby, even though it was a holiday. She gave me all the information I asked for and was extremely accommodating. I traveled from Toronto to London to see the vehicle and it was in mint condition. I had a concern with the hybrid system in the car and asked if somebody could verify that it had no issues. Stephanie test drove it the next day and sent photos confirming it. That's great service. The only reason I didn't purchase from this location was because I found a better suited vehicle. Out of at least 7 dealerships I visited, this one makes you feel most comfortable. Highly recommended dealership and yes, it is worth the drive. More

Helpful 2

Report | Print