Stephanie Shearsby | Page 23

Very Welcoming! I felt very comfortable as soon as I walked in. My husband had traded in my RX-350 for an IS-250 and I was coming to pick it up. Stephanie had everyth I felt very comfortable as soon as I walked in. My husband had traded in my RX-350 for an IS-250 and I was coming to pick it up. Stephanie had everything ready and the car was in mint condition. The staff took me through everything including helping me to set up my bluetooth. Stephanie also went through all the paper work in very clear terms. I did not feel rushed and all of our questions were answered thoroughly. A happy day! More

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Didn't feel like a dealership, never pressured very relaxed Loved the layout, (showroom) very pleased with atmosphere bright, sales person very organized and professional, picking up my car right in the showroo Loved the layout, (showroom) very pleased with atmosphere bright, sales person very organized and professional, picking up my car right in the showroom awesome touch. We went through the car features etc. While inside and my car was warm, extremely clean, and my accessories were absolutely perfectly installed, just wanted to say the showroom with attached office cubicles, nice touch every office space was very clean, desks were not full of paper etc. Cleanest dealership I've been in. On the day of delivery my sales person Stephanie emailed me pictures of my car in the morning, and quoted "happy Thursday" I have never had a sales person actually be excited for the customer. It's a nice change and I think I've switched my brand of vehicle, as I have only ever bought Honda/Acura. But service/sales persons are all very polite, even if you didn't buy your vehicle from them, Loved it very professional. More

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Wonderful service and great sales person From my first contact with the dealership, the staff specifically Stephanie, was detailed and professional in her approach and manner. She knows her From my first contact with the dealership, the staff specifically Stephanie, was detailed and professional in her approach and manner. She knows her cars. She does not force the sale, extremely easy to deal with. More

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Great Dealership I previously had a RX350 and had a great relationship with Chris Pinelli and Karen Campbell and the rest of the staff at Lexus of London who eliminate I previously had a RX350 and had a great relationship with Chris Pinelli and Karen Campbell and the rest of the staff at Lexus of London who eliminate the hassle associated with buying and servicing a car. When it was time to replace it I asked them to help me find a new one and within days I had what I was looking for. More

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Present Sale and past Service helpful and efficient. Coming from another city, I have used this dealership for service over the past 3 years and been extremely pleased with how courteous and efficient th Coming from another city, I have used this dealership for service over the past 3 years and been extremely pleased with how courteous and efficient the staff have performed with results as expected. So when trading for a newer model I found interacting with sales equally successful as my sales person worked diligently to find us a fit on price and conditions. More

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Fantastic Experience! Stephanie was attentive, professional, and knowledgable about the car I was interested in. She went out of her way to ensure that I got what I was lo Stephanie was attentive, professional, and knowledgable about the car I was interested in. She went out of her way to ensure that I got what I was looking for and more! (She even personally drove the car 1.5h to my house to deliver it!) Everyone at the dealership was likewise customer-focused and I wouldn't hesitate to recommend them to my friends. More

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Truly a Customer for Life Stephanie … YOU PEOPLE ARE THE BEST !!!!! I have been taken care of and treated with the utmost respect every single time I have come into your d Stephanie … YOU PEOPLE ARE THE BEST !!!!! I have been taken care of and treated with the utmost respect every single time I have come into your dealership for almost 4 years now and I really, really appreciate being treated like a “friend” rather than just another customer. My ES350 was the first purchase I have ever made from Lexus of London and as I have mentioned to Romeo Nissan (my service advisor) on numerous regular service visits, it will most certainly NOT be my last. More

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Fantastic level of service. Highly recommended. Stephanie Shearsby was absolutely fantastic in helping me find and purchase my Lexus RX 350. I couldn't be more impressed by her professionalism and h Stephanie Shearsby was absolutely fantastic in helping me find and purchase my Lexus RX 350. I couldn't be more impressed by her professionalism and high level of service. You won't find someone who takes better care of you anywhere. If you want to be treated well, go see Stephanie Shearsby. More

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Great experience I traveled from out of town to take a look at a used RX450h, Stephanie was prompt in her e-mail responses and was able to go out of her way to come in I traveled from out of town to take a look at a used RX450h, Stephanie was prompt in her e-mail responses and was able to go out of her way to come in the evening to schedule a test drive. Despite it being late in the evening, we never felt rushed nor pressured to make a decision that day. We ended up agreeing on a price and the car was delivered with all requests as promised. The overall experience has been pleasant and we will definitely consider this dealership for our future vehicle purchases. More

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Test Drive NX What a great experience testing driving the NX. The salesperson new her stuff and went out of her way to make sure that I was able to get the test dri What a great experience testing driving the NX. The salesperson new her stuff and went out of her way to make sure that I was able to get the test drive in that day. More

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