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Simone McErlean
Simone McErlean | Page 49
Service Consultant
Nucar Nissan of Allentown
1648 Plaza Lane
Allentown, PA 18104
493 Reviews
493 Reviews
Write a ReviewDealership Experience
9 yrs, 2 mos
Industry Experience
9 yrs, 2 mos
Languages Spoken
English
493 Reviews of Simone McErlean
June 06, 2019
Issue not fixed Dropped my 2015 altima off on Tuesday with it sputtering, hesitating. They "fixed" it with an oil solenoid. Picked it up Wednesday.. Thursday mornin Dropped my 2015 altima off on Tuesday with it sputtering, hesitating. They "fixed" it with an oil solenoid. Picked it up Wednesday.. Thursday morning its doing the same thing with the engine light coming on again. Reached out Thursday afternoon and left two messages with no call backs as of yet (Thursday late afternoon). Hopefully i get reimbursed and they can fix it this time around. Brightside is simone was very pleasant on the phone when i spoke with her on Tuesday. More
by Jnk1128
Verified Customer
Helpful 
June 06, 2019
Great all-around service The team is very helpful and tells you like it is. They’ll even give you a heads up if they see a pricey repair in your future. The team is very helpful and tells you like it is. They’ll even give you a heads up if they see a pricey repair in your future. More
by LROS
Other Employees Tagged: Nate Marinelli, Patrick Jeffers , Alex Hieter
June 06, 2019
Perfect service Simone was very helpful and thorough. She was honest about wait times for service and was very professional. Overall atmosphere of the service center Simone was very helpful and thorough. She was honest about wait times for service and was very professional. Overall atmosphere of the service center was friendly and it was very clean as well. More
by jsl37900
June 05, 2019
Excellent service great job thank you Very courteous answered all I took care of all concerns I had I will be using this dealership in the future thank you again Very courteous answered all I took care of all concerns I had I will be using this dealership in the future thank you again More
by Patrick Moyer
Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Gary Christman, Alex Hieter, Dante Mancini, Wayne Roatche
May 13, 2019
My new car buying experience I have been a Nissan owner for over 20 years. I was very impressed with the Rothrock company culture. Everyone I've come in contact with has been fr I have been a Nissan owner for over 20 years. I was very impressed with the Rothrock company culture. Everyone I've come in contact with has been friendly, helpful, and knowledgeable. Nate was my sales advisor, whom I contacted via the internet. He was prompt in answering my questions via email. The few times I've stopped in the dealership to have my 'old' Murano serviced, he popped over to say hi and remembered my name. Simone in service was very helpful as well. She too is friendly and remembered my name. I feel I got a fair price on my new Murano. The work done on my old Murano was prompt as I was giving it to a family member. More
by MC
Other Employees Tagged: Nate Marinelli
May 07, 2019
First TIme I am gifting my 2006 Murano to my brother and wanted him to have a car that was reliable. Since this is my first time using Rothrock service I have n I am gifting my 2006 Murano to my brother and wanted him to have a car that was reliable. Since this is my first time using Rothrock service I have no basis to compare the mechanics skill. I did appreciate that I was told which repairs were urgent and which could wait a bit. Staff was friendly and seemed knowledgeable. More
by TIGGER36
May 01, 2019
Lifesaver Frank is amazing! I’m from NY and I accidentally flushed my keys down the toilet at Wawa. I would have been stuck in Pennsylvania for another day but Frank is amazing! I’m from NY and I accidentally flushed my keys down the toilet at Wawa. I would have been stuck in Pennsylvania for another day but this fine gentleman got me new keys even when the service department was closed. I will definitely come back to them whenever I need another car More
by Nadine.navarro
Other Employees Tagged: Ed Long, Frank Quinones, Dan Rodríguez; Pat
April 27, 2019
Amazing service Friendly staff Pat Sellers explained the 16 pt check up in great detail and suggested further services due in the near future. Would definitely re Friendly staff Pat Sellers explained the 16 pt check up in great detail and suggested further services due in the near future. Would definitely recommend him to friends and family. More
by CarlosM
Other Employees Tagged: Patrick Jeffers , Patrick Sellers
April 27, 2019
Excellent Customer Service I use to go to another service provider towards whyomissing but after coming to Rothrock I cant see myself going anywhere else due to excellent custom I use to go to another service provider towards whyomissing but after coming to Rothrock I cant see myself going anywhere else due to excellent customer service and unparalleled quality. Today was just another confirmation working with great people like Simone & Patrick More
by Dmiller46
Other Employees Tagged: Patrick Jeffers
April 23, 2019
Truly exceptional! Absolute fantastic experience, the service advisors Simone, Alex, and Colleen went out of their way to make sure I knew everything about my vehicle an Absolute fantastic experience, the service advisors Simone, Alex, and Colleen went out of their way to make sure I knew everything about my vehicle and its maintenance needs. The manager Patrick Jeffers even went out of his way to sit down and talk with me making me feel like this is truly a family. Even chatted with the tech working on my vehicle, who gave me his personal advice re: maintenance! 10/10 More
by MiataMan321
Other Employees Tagged: Patrick Jeffers , Alex Hieter
