Simone McErlean
Simone McErlean at Rothrock Motor Sales

Simone McErlean

Service Consultant

Rothrock Motor Sales

1648 Plaza Lane
Allentown, PA 18104

4.7
489 Reviews
4.7

489 Reviews

Write a Review

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

Languages Spoken

English English

489 Reviews of Simone McErlean

May 01, 2024

Dealership Rating
Employee Rating

Very knowledgeable/professional service dept. Will return in the future. Was happy w/work performed as well More

by G-Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

April 29, 2024

Dealership Rating
Employee Rating

Staff was professional and helped resolve my issues. They took care of my problem and am satisfied. More

by johnvargasjr2285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Rothrock Motor Sales responded

Thank you for your review! We are glad our staff was professional and resolved your issue! Until next time, take care!

April 25, 2024

Dealership Rating
Employee Rating

Thank-you rothrock for selling and taking care of my nissan, the ladies in the nissan service side are amazing there always professional and very friendly thanks again for great service More

by jbaron1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Rothrock Motor Sales responded

Thank you for your kind words about our service team! We are glad to be able to have helped you out with your Nissan! Have a nice day!

April 25, 2024

Dealership Rating
Employee Rating

Everyone was extremely friendly and helpful. Best place to bring your vehicle for service and repairs More

by goamps1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Apr 25, 2024

Rothrock Motor Sales responded

Thank you for your positive feedback! We are glad your service went smoothly and everyone was friendly and helpful! Until next time, take care!

April 20, 2024

Dealership Rating
Employee Rating

Great service, everyone was very nice, well taken care of, would recommended to family and friends! More

by aprilfullam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Rothrock Motor Sales responded

Thank you for your review and recommendation! Have a nice day!

April 20, 2024

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Employee Rating

very profesional service manager, very willing to work with his costumer to find a solution on people's concerns. More

by amauryg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Rothrock Motor Sales responded

Thank you for highlighting our service manager! We are glad they were able to work with you to find a solution! Have a nice day!

April 17, 2024

Dealership Rating
Employee Rating

Always a good experience with Simone and everyone else in the service department!! They need a raise especially Simone, she goes above and beyond to help!! More

by Suzanne Heine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Apr 18, 2024

Rothrock Motor Sales responded

Thank you for your feedback! We are glad to hear Simone did such a great job and went above and beyond to help you! Until next time, take care!

April 14, 2024

Dealership Rating
Employee Rating

Made my appt for inspection and asked how long I would have to wait. A time frame was given to me for 2 1/2hrs & it was completed. They explained everything that was done & everything that is needs to be More

by Mnroskos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Apr 16, 2024

Rothrock Motor Sales responded

It's wonderful to hear about your positive experience with Rothrock Motors! We're thrilled that your inspection appointment was completed within the estimated time frame and that you received thorough explanations about the service. Thank you for choosing us for your vehicle servicing needs!

April 11, 2024

Dealership Rating
Employee Rating

Good expirence in purchase a car, excellent service from Matt always giving the right information and clarifying what the client really needs. More

by mariaasanchezltkd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 12, 2024

Rothrock Motor Sales responded

Thank you for your feedback! We are happy you had a good car buying experience with us, and that you found Matt so helpful! Enjoy your new Nissan and take care!

April 06, 2024

Dealership Rating
Employee Rating

Nice clean fast service. Everyone I talked was very nice and helpful . I got my appointment the same day More

by JONH429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Rothrock Motor Sales responded

Thank you for your feedback! We appreciate your nice words about our service and staff! Until next time, take care!

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