Simon Wong | Page 2

I’ve experienced amazing!! I came to Ken Shaw to purchase an SUV but with a budget in mind. Tabish was honest, fair, diligent and far exceeded my expectations. He not only got m I came to Ken Shaw to purchase an SUV but with a budget in mind. Tabish was honest, fair, diligent and far exceeded my expectations. He not only got me a better SUV but I stayed within my budget with the assistance of Simon his manager. His sense of humour paired with professionalism made my experience at Lexus amazing. Keep up the great work! More

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The Best Dealer Experience Ever I'm not one to normally write reviews however the service I received from Ken Shaw Lexus was exceptional and beyond what I am used to and I feel m I'm not one to normally write reviews however the service I received from Ken Shaw Lexus was exceptional and beyond what I am used to and I feel moved to express my gratitude. Raymond Kan handled my needs with skill and grace. I had a private buyer trade-in to add to my own car purchase which made it trickier to coordinate. Raymond and his manager Simon went beyond my expectations to ensure everything was taken care of and even the buyer of my old Lexus was more than pleased. Raymond was upfront with everything and I felt like I was heard and supported throughout the process like he had my interests at heart. Jeff in service and Nick in the body shop also deserve special mention as they also went out of there way to make my the owner of my trade-in get what he wanted and saved us both some money. I wish experiences like this were more common which is partly why I wanted to post this - so other dealers learn the value of a really good customer experience and what that looks like. Steven More

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EXCEPTIONAL SERVICE I had looked for a specific car for almost a year. One call to Ken Shaw through a friend found me the car I wanted in 3 hours. Once the deal was done I had looked for a specific car for almost a year. One call to Ken Shaw through a friend found me the car I wanted in 3 hours. Once the deal was done via email of course, I had my car in a week. The service from signing the documents, to actually receiving the car was outstanding and I credit Ken Shaw, Simon Wong, and in particular Michele Cormier for providing top notch customer treatment. I will definitely return to purchase my next cars. I highly recommend Lexus as a vehicle too. They are best value for money spent. Thank you Ken Shaw Lexus Jeff McKechnie More

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My First Lexus This is the first Lexus I purchased, and I am very happy with my purchase and the people I dealt with at Ken Shaw Lexus. All of the people I dealt wit This is the first Lexus I purchased, and I am very happy with my purchase and the people I dealt with at Ken Shaw Lexus. All of the people I dealt with provided top notch service and made me feel very welcomed. I had a great experience with Ken Shaw, which even makes me love my car even more. Thanks! More

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Exceptional Experience Dear Future Lexus Owners, First off, let me say that owning a Lexus is like no other experience! In addition, purchasing a Lexus (new or pre-owned Dear Future Lexus Owners, First off, let me say that owning a Lexus is like no other experience! In addition, purchasing a Lexus (new or pre-owned) from any other Lexus dealer besides Ken Shaw is out of the question. I recently purchased a Lexus IS 250 from Ken Shaw Lexus. Besides the car being amazing, the quality and standard of service that I received was impeccable. From the minute we stepped into the dealership we were treated with courtesy and respect (and trust me, this doesn't happen at every dealership, I have some horror stories to share about others!). In this digital age, what matters is the right message at the right time! Mark Aquilla was the first to contact us once he knew what we were interested in. It was the perfect time, and his client relations skills won us over, even before we stepped into the dealership. Simon Wong, the pre-owned sales manager, really took care of us during our negotiations. He listened to our needs and was very accommodating (a trait not many sales managers have these days!) The entire experience was perfection from start to finish. Even post sale, Mark is still very much active from a client relationship standpoint. That is what I love as a customer and that is what will keep me a customer for Lexus in the forthcoming years. I would recommend that anyone interested in a Lexus go to Ken Shaw... superb quality, service, and knowledge! Sincerely, Kulsum Qasim, Super Satisfied Long-Term Customer More

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