Shelly Campbell | Page 9

Gentle Guidance Cliff Anderson was recommended to me by good friends, and I can see why. My situation was somewhat hampered by the fact that I had several months re Cliff Anderson was recommended to me by good friends, and I can see why. My situation was somewhat hampered by the fact that I had several months remaining on a current lease, with another manufacturer. Cliff made the transition simple and pain free. His caring personality was so helpful to me in making this transition. Everything was taken care of for me and I've just brought my new C-HR home (I'm still smiling). I look forward to dealing with him again at the end of this lease, and it's worth the drive to Exeter. Aaron worked up the credit check in no time, and Shelly's phone call was full of good information, with absolutely no pressure to make any of the decisions. She fully explained all the options, and had More

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Ryan and Arran were extremely helpful and knowledgeable. There were no pressure tactics. Ryan was so accommodating in orientating us to the vehicle. Great experience. There were no pressure tactics. Ryan was so accommodating in orientating us to the vehicle. Great experience. More

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Like the brand they sell, the staff all work extra hard to make you feel “More than Special”. From Ryan in sales, Margie in parts, Shelly in the office, entire service & shop staff and Tanya in reception ( to make you feel “More than Special”. From Ryan in sales, Margie in parts, Shelly in the office, entire service & shop staff and Tanya in reception ( I hear, she bakes those great cookies at the hot drink location. She also gets your special requests to the right person). Your visits will always feel like your truly in great hands. Keep up the Great Customer Service- it maybe hard with some - but 10 others really appreciate how you treat us. Thanks everyone Mr Apple More

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Purchased new Toyota 2019 Sienna Very good to deal with and were very accommodating. We came from out of town to make purchase and everything was ready and in order. The sales person Very good to deal with and were very accommodating. We came from out of town to make purchase and everything was ready and in order. The sales person was very knowledgeable about the product and made us feel welcome and comfortable with our purchase. This purchase was probably the best experience that I have had while buying a vehicle. Ron Rader was a pleasure to deal with. There was no pressure at any time during the purchasing process. Shelly Campbell had the finance portion of the deal prepared for us and was very helpful. I would strongly recommend this dealership to anyone who is considering purchasing a Toyota. More

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Best ever after leasing four vehicles over a number of years Over the last number of years dealing with fraynes toyota in Exeter ....during which time we leased two Venzas and one RAV 4 ....we have now leased Over the last number of years dealing with fraynes toyota in Exeter ....during which time we leased two Venzas and one RAV 4 ....we have now leased a 2019 RAV 4. We did this after talking to Cliff Anderson. The lease on our 2016 RAV 4 was due to run out in January next. After four years of lease payments, that still left us with a very large payout and because of our ages ....88 and 90 respectively....it caused us great concern. We had a phone call from Cliff Anderson at Exeter, asking us if we had any idea as to what we were going to do. After four years of driving, our vehicle just turned 30,000 km’s and was as new in every respect. Long story short, we met with Cliff and after a very interesting discussion, he stated and I quote, “if you were my grandparents, this is what I would suggest they do.” He is so knowledgeable, young and personable. We were more than impressed with the way he dealt with us and as a result came away entirely happy and satisfied with the deal he presented. Hence we now are leasing the 2019 RAV 4 with lower monthly payments and feeling content knowing where we stand if and when we no longer are able to drive. More

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Drove away happy in a red 2020 Toyota Corolla LE Having to shop for a new car after our red 2015 Toyota Corolla LE was rear ended and totaled was not a pleasant undertaking for us. Cliff and the staf Having to shop for a new car after our red 2015 Toyota Corolla LE was rear ended and totaled was not a pleasant undertaking for us. Cliff and the staff at Exeter Toyota made the "job" much more pleasant. We were looking for a used red Toyota Corolla but discovered that there were not many on the used market without travelling a great distance which we did not want to do. Once we had decided upon the purchase of a new 2020, Cliff patiently explained the new safety features and the new Apple Play sound system-twice- once on our first visit to the dealership and then when we picked up our new car. This was our second purchase from the dealership with Cliff as our salesperson. We recommend his services to anyone looking for a vehicle. Kudos to Margie in parts as well as she promptly looked up the cost of some parts for me as well as getting back to me quickly with an answer about our snow tires rims fitting on the new car. The friendly atmosphere created by everyone from receptionist to salesmen to the parts department made the hour and a half drive from our hometown worthwhile in this car shopping endeavour. More

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Excellent customer service I was treated like a true friend by the members of the sales team. They helped me decide on the right vehicle to suit my needs and did not push on any I was treated like a true friend by the members of the sales team. They helped me decide on the right vehicle to suit my needs and did not push on anything I didn’t want. More

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new experience In over 60 years of dealing with new and used vehicle buying I have no hesitation in stating Ron Rader is at the top. He took the time to explain all In over 60 years of dealing with new and used vehicle buying I have no hesitation in stating Ron Rader is at the top. He took the time to explain all my questions and nothing was left to chance, repeating answers when asked again. More

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Second leased car from Frayne’s Exeter Toyota This is my second car that I’m leasing from the Exeter Toyota and another extraordinary experience. Awesome staff, kudos to Cliff and Shelly and their This is my second car that I’m leasing from the Exeter Toyota and another extraordinary experience. Awesome staff, kudos to Cliff and Shelly and their professionalism. It is nice to have that feeling you are valued as a customer not just an number. More

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What a awesome experience! From the time I organized a test drive over the phone with Ron Radar in Sales until 5 days later taking delivery. Prior to the test drive Ron took his From the time I organized a test drive over the phone with Ron Radar in Sales until 5 days later taking delivery. Prior to the test drive Ron took his time showing the vehicle and at the same time he worked with Aaron Bedard, the Sales Manager to give us an estimate on our trade-in. They were very fair on the trade. Shelly Campbell the Business Manager walked us through the mounds of paperwork in a very pleasant way. and set up the delivery date. I would highly recommend Rick Frayne's Exeter Toyota to anyone looking for an automobile. Thanks to Ron, Aaron and Shelly for making it truly a painless process!! More

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