Shawn Merrick | Page 18

Purchas of 2015 RAV4 XLE We had a great experience working with Al on purchasing our new 2015 RAV 4 XLE. From the beginning of this experience we have never felt so comfortabl We had a great experience working with Al on purchasing our new 2015 RAV 4 XLE. From the beginning of this experience we have never felt so comfortable and at ease in making a new car purchase. He was GREAT to my wife and I and we would highly recommend Al and the entire dealership to friends and family looking to purchase a new or used vehicle! Looking forward to dealing with Al again on our next purchase!! More

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Toyota Repair My family has purchased over the years 5 + cars from Herb Chambers Toyota ( Auburn,Ma.) Ive also referred many of my friends to purchase Toyota from y My family has purchased over the years 5 + cars from Herb Chambers Toyota ( Auburn,Ma.) Ive also referred many of my friends to purchase Toyota from you. I just had a situation with a Toyota Highlander that I purchased. They as a team went above and beyond my expectations To help my family out. Mr Eldean new I currently lost my job which moved out of state. They did a great job Fixing my vehicle. With Xmas around the corner this was a financial obstacle we couldn't afford. thank you to the team that made the repair happen. sincerely yours Edward Maryyanek More

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Best dealership experience, ever! Thanks, Jimmy! We leased a Tacoma earlier this month, and, after having such a great experience throughout the entire process, we came back two weeks later to lease We leased a Tacoma earlier this month, and, after having such a great experience throughout the entire process, we came back two weeks later to lease a second one! Jimmy Eldean couldn't have been more helpful! He took care of all of our needs and went above and beyond all expectations! We wholeheartedly recommend Herb Chambers Toyota of Auburn and their staff - (especially Jimmy!) We love our Tacomas! More

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great price, no games After going to no less than 20 different dealerships, toyota of auburn earned my business. Finally there were no games played. They offered the best p After going to no less than 20 different dealerships, toyota of auburn earned my business. Finally there were no games played. They offered the best price and the most for my trade in. The price of my new suv minus my trade in equalled out to be the lowest number by far. I love my 2015 sr5 premium 4runner. Good gas mileage for a suv that sits high on a truck chasse, very smooth ride and a beautiful interior. Dan, kennedy and stephane could not have been nicer. The whole process, even signing the paperwork was made so easy and quick, yet they explained everything and answered all my questions. I live an hour from the dealership and it is well worth the drive. Their actions show that they care, they understand ur going to spend hard earned money so they make sure ur informed on every detail and that the car u buy is the right fit for u. More

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Awesome Car experience-Ask for Marque Hoenig! I love Toyotas, their longevity and dependability.I was in the market to trade in my high mileage 2003 Toyota Highlander for something new, knowing th I love Toyotas, their longevity and dependability.I was in the market to trade in my high mileage 2003 Toyota Highlander for something new, knowing the value of Toyotas. Marque Hoenig came highly recommended, and i brought my friend along also.The dealership was clean and well appointed, everybody was friendly and someone always opened the front door with a greeting-very nice.Marque was very knowledgeable about the cars- the specifics, the pros/cons etc. and listened carefully to my needs-basically a reliable car within my monthly budget.There was absolutely no pressure to buy,which is incredible!I had been shopping around at other dealerships,and was always literally bombarded as soon as i would alight from my car.Congratulations Toyota/Auburn for not doing that and being much more classy.I test drove my car and made my decision within the week for several reasons. I wanted the dealership servicing my new car to be within my neighborhood, i did not want to drive miles away to do this.The numbers financially made sense, and i felt Marque Hoenig deserved my business. He is very professional and accommodating, several times i had to lug my kids in with me, he was very patient...and they enjoyed the complimentary icecream bars. Herb Chambers also gave me the highest trade in value for my car compared to any other dealership, which really helped bring down my monthly payments. In this day and age, the bottom line is always the money. My friend also bought a car with Marque Hoenig, and we both met with Shawn Merrick to finalize our deals.When i came to pick up my new car, it was spotlessly clean, and Marque patiently oriented me to the particulars of the car, as well as the service area where i am to bring the car for the scheduled free Toyota maintenance-this dealership really is very clean, even in the service area..This is a friendly,neighborhood dealership with warm, hardworking men and women.I was very happy with my car buying experience and have already referred several friends to your dealership, and especially Marque Hoenig in sales. More

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Consistently Great Purchase Experience! I've now purchased my 3rd Toyota truck from Herb Chambers Toyota and can't say enough of good things about this dealership. 5 stars is definitely I've now purchased my 3rd Toyota truck from Herb Chambers Toyota and can't say enough of good things about this dealership. 5 stars is definitely not high-enough a scale to describe the overall fantastic sales and customer service experience. More

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2014 Tacoma, 2014 RAV4, and finally 2014 Tundra - REALLY! What a journey and through it all Sal Sassone has been the most supportive and attentive person we have ever worked with. You can buy a car/truck at What a journey and through it all Sal Sassone has been the most supportive and attentive person we have ever worked with. You can buy a car/truck at any dealership but to have a dealership make you feel special, treat you kindly regardless of the MANY twists and turns and time it takes, is hard to find. We found that with Sal at Herb Chambers Toyota in Auburn. Mike Demers, Sales Manager, was also helping us every step of the way. Just happy that we are final at the end of our journey and will be picking up our new RED Tundra this week. Thanks to Sal and Mike and Dan Bortolussi GM, for putting up with us. More

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Great dealership I have bought 3 cares and recently sold one back, since we are downsizing. I feel as if I am dealing with family. We brought friends with us, and th I have bought 3 cares and recently sold one back, since we are downsizing. I feel as if I am dealing with family. We brought friends with us, and they ended up buying a new prius v. We have always been treated extremely will. Shaun merrick makes each transaction almost fun. We have dealt with Tony and Kennedy when we bought cars. Both did not pressure us and gave us all the time we needed. Great place! More

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Hello I wish that both of the stores will see this letter as well as anyone else in your company if it was up to me as I feel this is the reason why people I wish that both of the stores will see this letter as well as anyone else in your company if it was up to me as I feel this is the reason why people should go to Herb Chambers. To Whom It May Concern: Hello, my name is Alexander and I would like to share with you this story. On my day off as my girlfriend needed a car, we had decided to go to her usual place where her and her family always buy cars. She only wanted a Honda CR-V, nothing else. The place was Boch Honda. As we had sat there, I had received my normal, routinely follow-up call from Alyssa Baril that my 2012 Toyota Camry was due for an oil change. This made me think of my friends at Herb Chambers Toyota of Auburn. Now, since my girlfriend only wanted to buy a Honda I had told that to Mr. Dan Bortolussi, who had right away told me to call Herb Chambers Honda of Westborough and promised me that they would meet or beat the deal. Sure enough, after speaking with Mr. Chris Carima we had left the Boch store and went on our way to Herb Chambers Honda of Westborough to see him. As we were driving there I had once again received a call back from Mr. Dan Bortolussi, who had told me that they have amazing deals on Toyotas and they were so good that I had no other choice to go and see what they had to offer. As soon as I got to Herb Chambers Toyota of Auburn, my girlfriend had already made it to the Finance department and was sitting down with Mr. Adam Tremblay at Honda of Westborough, who had, by the way, called me without me taking extra measures, to let me know not to worry that my girlfriend will be in good hands and everything will go smoothly and will be easy. As soon as I stepped my foot through the door at Herb Chambers Toyota of Auburn, my sales person, Mr. Andi Xhacka and his manager Mr. Shawn Merrick greeted me at the door and pointed me in the direction of my new vehicle which had already been prepped and parked outside for me to test drive. The car drove awesome but the best part about it was when I came back from the test drive, Mr. Andi Xhacka had everything ready. After speaking with Mr. Shawn Merrick in the finance department I was in heaven as my paperwork was so easily approved and done on time. He was amazing. Thanks once again Herb Chambers and thank you for making me feel as a part of a family instead of just like a customer. I will always return back to your stores and I can only hope that within most or all of them I will find a general manager who is always going an extra mile for every customer such as Mr. Dan Bortolussi, of Herb Chambers Toyota of Auburn. He made it all happen for us once again. I will be sending him everyone I know More

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Horrible Went in to look for a car that would be my sons. Asked them NOT to run credit unless we came to a deal. Never came to deal. Found out they sent appli Went in to look for a car that would be my sons. Asked them NOT to run credit unless we came to a deal. Never came to deal. Found out they sent application to 12 banks and made 14 inquiries on my credit. With no deal? Talked to banks, they entered WRONG last name (now credit bureau shows A.K.A. alias for their negligence. They also forgot a zero at the end of my income! No wonder bank though income was insufficient. 10k a year or 100k a year, big difference. Talked with Shawn and he said "my mistake" I'll get inquiries removed. Just checked, he DID NOT. Sending issue to attorney for action. Bad, bad place. More

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