Shawn Merrick | Page 20

AWFUL from sales to service to finance. I walked away with a car I did not want, with a monthly payment I was not comfortable with, and I will NEVER buy another car here again. My family has given this d with a car I did not want, with a monthly payment I was not comfortable with, and I will NEVER buy another car here again. My family has given this dealership so much business (5 cars in less then 5 years, 6 if you include mine) and I trusted that I was going to be taken care of. They pushed me into buying a car I did not want, and I foolishly went along with it because I did not know any better. I leased a car here from Joe Blake who was FANTASTIC so I thought Wayne would be the same. AWFUL! DO NOT BUY A CAR HERE! More

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Great experience, love my new Highlander. We've dealt with Jimmy for other vehicles so I knew the dealership. The location is good and service is exceptional. Shawn was a pleasure to work with as dealt with Jimmy for other vehicles so I knew the dealership. The location is good and service is exceptional. Shawn was a pleasure to work with as well, and made the paperwork relatively painless. More

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I just purchased a new 2013 Toyota Rav4. Overall, I had a good experience with Herb Chambers in Auburn-- once I was able to talk to Daniel Bortolussi. I spoke to three different sales managers: Mike Demers ( good experience with Herb Chambers in Auburn-- once I was able to talk to Daniel Bortolussi. I spoke to three different sales managers: Mike Demers (in person), Dylan Hoang (in person) and "Bob" (on the phone). Everyone had something different to say about what they could offer for a price on my trade-in. After receiving quotes from eight different dealers and visiting four of them in person (including this dealership), I called Mike Demers back to re-negotiate the price on my trade-in. He said he would talk to a manager and get back to me within 30 minutes. That never happened so after three hours I called the dealership and got someone named "Bob" who agreed to my new offer and told me to come in and ask for Dylan. To put it mildly, when I got there I got the run-around from Mike and Dylan who claimed "Bob" "wasn't authorized to make that deal" and they would not honor it. (If you are an experienced car buyer, you know this is the number one line everyone pulls.) When my conversations with them went nowhere, I asked to talk to the Executive General Manager, Dan Bortolussi, so I could put in a complaint on my way out the door. I planned to head back to a different dealership, but I found Dan to be honest, fair, and straightforward. He was great to work with and I ended up buying my vehicle after speaking with him. From there, my experience was wonderful. Thomas Gulo (Sales and Internet Manager), Shawn Merrick (Finance Director) and Renel Plymouthe (Sales Manager) were all a pleasure to work with. Thomas Gulo was especially helpful and patient with me. In the end, I got a great price on my car and an average price on my trade-in. My suggestion: don't take any offers from the salespeople as reliable until you hear it from Dan himself. They do not communicate with each other and make offers that do not hold up. If you can speak to Dan, you will be all set! More

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I wrote a review last Tuesday evening but Auburn Toyota did not receive it..I don't know why but anyway..... I went to Herb Chambers on Friday evening of last week and decided to buy a Rav 4 . I didn't did not receive it..I don't know why but anyway..... I went to Herb Chambers on Friday evening of last week and decided to buy a Rav 4 . I didn't have time to negotiate but told Jimmy Eldean I would be back in the morning. I met Jimmy at 8:45 on Saturday morning and I was back at my home in less than 5 hours with a brand new vehicle which is just gorgeous! Jimmy is the BOMB! He is a true gentleman who is honest, respectful and does not play any games. Jimmy went out of his way to make sure I was satisfied. There was absolutely NO hassle and I would HIGHLY recommend Jimmy to be your salesman as he is the BEST person to deal with when purchasing a vehicle. He is kind of unbelievable to tell you the truth. I wish you the very best in your career, Jimmy. Thank you for ALL you did to make this experience go SO smoothly. Dylan H., Jimmy's Mgr., was also very respectful and quickly assisted in putting together the deal. Shawn, the money man, is indeed the correct individual in your company to service clients in the finance area. He puts you at ease and has a GREAT personality. He is a lot of fun and knows how to gt the job done. Thanks, Shawn. Finally....I thought it quite classy for Dan B. to take the time and thank me for my business. Yeah...Class Act! More

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This is the second new car I have bought from this dealership. Both times I have traveled 1.5 hours, passing at least 3 other Toyota dealerships to get to this one. The people I dealt with treated m dealership. Both times I have traveled 1.5 hours, passing at least 3 other Toyota dealerships to get to this one. The people I dealt with treated me exceptionally, worked with me on the price and options and made both car buying experiences fun! This was my car purchase and I knew what I wanted. They didn't talk to my husband instead of me which so many car dealerships do to women which is downright insulting. This dealership is also "female friendly". More

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Herb Chambers of Auburn has made my wife and I life time customers for two reasons ; Tim Dalton the Lease & Sales Manager and Shawn Merrick the Finance Manager. The pair them were a pleasure to work with an customers for two reasons ; Tim Dalton the Lease & Sales Manager and Shawn Merrick the Finance Manager. The pair them were a pleasure to work with and were very straight forward with there pricing and trade-in allowance. My wife and I leased a brand new Toyota Venza with all the options. Overall We couldn't be happier with the car, service and the friendly atmosphere that we receieved. When your shopping for a new car , remember to ask for "TIM" Dalton and he and Shawn Merrick will make your experience buying a new car an enjoyable one!!! The Scichilone's More

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