Shawn Merrick | Page 19

A Very Positive Experience! This was my second experience purchasing a RAV4 from this dealership and from Jimmy Eldean. Both Jimmy and Shawn Merrick were very informative, polite This was my second experience purchasing a RAV4 from this dealership and from Jimmy Eldean. Both Jimmy and Shawn Merrick were very informative, polite, and quick to accommodate my needs. I appreciated their friendliness, and how skillfully they both guided me through the entire process. I' m still not quite sure why I received a stuffed xxxxxx from Dan! Needless to say, my vehicle was ready for me within a reasonable amount of time and I am now very happy driving it. DP More

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Herb Chambers Did It! My husband and I were interested in purchasing a new car. We currently have two Toyotas. A 2009 Corolla and a 2006 RAV4. Among our Must Haves we wan My husband and I were interested in purchasing a new car. We currently have two Toyotas. A 2009 Corolla and a 2006 RAV4. Among our Must Haves we wanted a car that offered a comfortable ride, was quiet, had good cargo space, and a Hybrid for fuel economy. Being Toyota owners we naturally started with the Toyota Camry Hybrid XLE and the Prius V. We test drove both, and decided that the Prius V met our needs best. Once the decision was made which vehicle we wanted what a pleasant experience the purchase at Herb Chambers Toyota in Auburn was. We did want the Prius V with the Navigation Package and in Blizzard Pearl (which at the end of the model year is very hard to find). Herb Chambers found it for us ... and much faster than we could have expected. We thought we would be waiting weeks. No, they had it in days. Everything could not have gone smoother. Dan, Mark and Shawn were so accommodating. No long day at the dealership! Marque Hoenig was very knowledgeable about the features on the Prius V and was able to answer all of our questions. When it came time to "negotiate" it was pretty painless. Within 10 minutes we had agreed on a price and were off to Financing. We were in and out of the dealership in under three hours. We did have to return to the dealership to pick up our car as we had several options added. And that visit too was quick and painless. Thank you to everyone at the Auburn dealership for your professionalism, courtesy and enthusiasm! More

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What a great place to buy your next Toyota! First, I have to say that Kennedy is a great salesperson, he is patient and does not rush through the process to make the sale. He takes the time to First, I have to say that Kennedy is a great salesperson, he is patient and does not rush through the process to make the sale. He takes the time to go through everything and to make the customer feel that they are not just a sale. My wife and I had purchased a Toyota Sienna in 2012 and were very happy with it. A while back we decided to trade it in for a newer model, we went back and forth with the "Let's Make a Deal" process with Kennedy and the Sales Manage, Emad (who by the way is a very professional and courteous gentleman). I just wish they would cut to the chase and sell the vehicle instead of the back and forth (we spent 8 hours there that day), But again Kennedy put the time in with us and made sure all questions were answered and not once did he use pressure tactics as many other dealers and sales people do. I did have an issue at the dealership though (nothing to do with the sales staff) and Dan Bortolussi had to get involved. Dan took an unpleasant situation and turned it around, I wasn't expecting the outcome we had and what Dan did satisfied both my wife and I. He showed us that they actually do care about their customers. Dan even gave our three children plush Toyota "teddies". I definitely recommend Herb Chambers Toyota of Auburn, and they are and will my families dealership for years to come. Herb Chambers has put together a great team in Auburn, thank you for everything. Diran & Susana Der Kosrofian More

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AMAZING Herb chambers in Auburn, MA was not only professional and friendly but they worked hard to get me the car and price I wanted. I worked mostly with Jim Herb chambers in Auburn, MA was not only professional and friendly but they worked hard to get me the car and price I wanted. I worked mostly with Jimmy Eldean and Shawn Merrick they both made sure I didn't leave until I was happy. For a young girl buying a car for the first time I did not feel scammed or taken advantage of! I got a great deal! My sister has also purchased a car here and mom plans to as well in the future. I highly recommend going here if you want a fair price, great car, and an amazing experience!! More

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Honest Dealer We were reimbursed for body side molding that we were not aware was included with the option package. When we picked up the new SUV, the salesperson We were reimbursed for body side molding that we were not aware was included with the option package. When we picked up the new SUV, the salesperson had a check for us. We were very impressed. More

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THANKS! This was our second purchase from the Herb Chambers family of dealerships. It was as painless and easy as you could hope for. Driving 4 hours to pic This was our second purchase from the Herb Chambers family of dealerships. It was as painless and easy as you could hope for. Driving 4 hours to pick up your car, you want to make sure that things are in order. We showed up very late on Sunday to get the vehicle, never thinking that they would have time to let us take it home that night. Within an hour everything was done and we were out the door on our way back home. A special Thanks to John Bellofatto and Shawn Merrick for staying late and for Kim Tatro for starting the process. This won't be our last purchase from Herb Chambers. Thanks again! Joel M More

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sales This is our third vehicle from herb chambers of auburn. Thanks to Jimmy Eldean and staff for making it happen. Staff very professional and friendly This is our third vehicle from herb chambers of auburn. Thanks to Jimmy Eldean and staff for making it happen. Staff very professional and friendly More

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Thank you goes to Shawn Merrick, Jimmy Eldean, Stephane Jovin, for all they did to get my wife into her new Toyota Truck. They worked hard and they all get it done. We are very pleased with the way they di Jovin, for all they did to get my wife into her new Toyota Truck. They worked hard and they all get it done. We are very pleased with the way they did there job. How nice all where to my wife and to myself. No pushing to buy made it a very enjoyable to work with them on this buy. More

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My Sales Consultant, Wayne Brodsky, provided me an all around tremendous experience. Wayne is friendly and knowledgable. He made it clear to me that he would do his very best to develop a Toyota Corolla around tremendous experience. Wayne is friendly and knowledgable. He made it clear to me that he would do his very best to develop a Toyota Corolla lease plan that fit my needs and Wayne delivered on his promise. He worked hard with the Finance folks to get me a very nice price. Each person I interacted with at the dealership was professional and could not have been more helpful. Wayne's combination of respect, car industry knowledge, and humor will have me telling everyone I know to visit Herb Chambers Toyota before they buy their next vehicle. Steve Dame Worcester, MA More

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This as second time purchasing a vehicle at this dealership, and I have to say the whole staff went above and beyond there duty to make things happen. My husand and I both traded in both our vehicl dealership, and I have to say the whole staff went above and beyond there duty to make things happen. My husand and I both traded in both our vehicles and purchased two new vehicles. When we first went I thought my deal was dead in the water, but jimmy kept working on it and called me a couple days later with a vehicle. We encountered some road blocks but in the end I ended up with a brand new 2013 Toyota Rav 4 XLE AWD, and I got to drive home with it today! I am very happy with the service, it was a team effort between management, finance, and Jimmy who I have to say is one of the best sales representatives I have ever had the pleasure dealing with. We definitley will continue to purchase vehicles from Herb Chambers in the future and recommend them to everyone! More

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