Scott Lupo | Page 7

I have to say I’m quite disappointed with my experience at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. Wh at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. When we closed on the car, we shook hands on the agreement that you would provide a second key, which has yet to be delivered. I was also misled about receiving a rental car while my vehicle was undergoing warranty work. My experience today was particularly frustrating. I dropped my car off last night for an 8 a.m. appointment for the warranty work. By 1 p.m., after not receiving any updates, I called the dealership. The service representative I was working with did not return my call, and I had to follow up myself. I was then informed that my rep had already left for the day and that I would have to wait until the following morning. I couldn't do this as I had borrowed a relative’s car. I also raised the issue that I was told I could get a loaner car from the dealership. The service secretary was surprised by this and contacted the yourself, which resulted in me being placed on hold and not receiving a response. While I eventually got an update on my vehicle, I was also told about a $100 deductible for any warranty work—something that was never mentioned at the time of purchase. More

by Joshua.sommer 2020 kia Sportage Verified Customer Verified Customer

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I have only had a few interactions so far. And its been ok. Nothing to complain about. Nothing blows me away. Just another dealership And its been ok. Nothing to complain about. Nothing blows me away. Just another dealership More

by KATHY4393 Verified Customer Verified Customer

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You do do better with answering phone at the service sometimes it’s hard to catch someone at the other side sometimes it’s hard to catch someone at the other side More

by marekhajnos Verified Customer Verified Customer

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Awesome people,listened to my concerns and took care of my investment! Thank you very much!! my investment! Thank you very much!! More

by Adelaleurs Verified Customer Verified Customer

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The staff was friendly, very tentative and showed good stewardship towards me. The dealership showed hospitality offered me and my son beverages as we wait. The time on waiting for service didn't take lo stewardship towards me. The dealership showed hospitality offered me and my son beverages as we wait. The time on waiting for service didn't take long. More

by PIKESLAVERNE Verified Customer Verified Customer

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This dealership was nice and explained everything with detail. Hatam was very friendly and the issues I had will be addressed detail. Hatam was very friendly and the issues I had will be addressed More

by charsettakenniel Verified Customer Verified Customer

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Great, outstanding, very polite and courteous, very professional, considerate, sensitive to the customer needs. Thanks professional, considerate, sensitive to the customer needs. Thanks More

by EVERETT.WARNER Verified Customer Verified Customer

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Great service, pleasant atmosphere, all questions answered, great personalitys Helped me with all my options on a 22 leased Kona answered, great personalitys Helped me with all my options on a 22 leased Kona More

by POSENGEO Verified Customer Verified Customer

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I was treated very badly here with so much disrespect and rudeness from the sales manager to the service department I got the run around here and I was scheduled 3-4 times for the service department and they rudeness from the sales manager to the service department I got the run around here and I was scheduled 3-4 times for the service department and they said I never had an appointment all 3 times and they were rude to me all times because of my salesman’s mistakes I will never recommend this place to anyone it was disgusting honestly More

by AQUINDIAKYLE0810 Verified Customer Verified Customer

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The worker appears to be cordial and courteous. Although the work done on my vehicle was time consuming I believe it was correctly performed. I also believe that a temporary vehicle should have bee Although the work done on my vehicle was time consuming I believe it was correctly performed. I also believe that a temporary vehicle should have been offered. More

by frankie_n_martin Verified Customer Verified Customer

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