Ryan Smiley | Page 10

We were very happy with the Escape that we bought. Ryan, did a wonderful job at explaining all of the models we were looking at. He has been excellent with Customer Service and follow up. The only thing w did a wonderful job at explaining all of the models we were looking at. He has been excellent with Customer Service and follow up. The only thing we were a little disappointed in was what we perceived as lack of communication between the Sales Manager and the Finance guy. The Sales Manger went over things and stated that the Finance person would explain some areas in better detail and once we were with the Finance guy, he had assumed that things had been explained to us , so we had to ask him to slow down and explain some things to us. This was in the area of what the ProPack was. Other then that our whole experience was wonderful and we would feel comfortable recomending this dealership to others. More

Helpful 0

Report | Print

Our salesman, Ryan, was very helpful, found us the exact car for my daughter, he was polite, if he did not know the answers to questions we asked, he immediately consulted with the Sales Manager, Jeff, for car for my daughter, he was polite, if he did not know the answers to questions we asked, he immediately consulted with the Sales Manager, Jeff, for our answers. Ryan was respectful, extremely helpful and patient. The staff were all knowledgeable in respect to their area of expertise and they were all very kind. There were a couple small problems with the vehicle and they had no problem writing it as a condition of sale for us to book an appt and bring the vehicle back to have these things corrected at no cost to ourselves. So we went away pretty happy that we got our money's worth, the car of my daughter's dreams, and peace of mind that we would be looked after in the future. I would advise anyone interested in new or used vehicles to use Capital Ford Lincoln when searching for a vvehicle. More

Helpful 0

Report | Print

Very easygoing people, not pushy. I felt they were listening to what I was looking for not just trying to make a sale. also appreciated a full tank of gas when I picked up my SUV, bought a new car onc listening to what I was looking for not just trying to make a sale. also appreciated a full tank of gas when I picked up my SUV, bought a new car once before and first stop was the gas station. A+ More

Helpful 0

Report | Print