Ryan Rodney | Page 3

I made three attempts since last week to get an oil change in the “fast service lane”. I would call ahead to see how busy they were and I even stopped on the off chance I could get one. Finally April 7 change in the “fast service lane”. I would call ahead to see how busy they were and I even stopped on the off chance I could get one. Finally April 7, I called to see if they were backed up and if I could get one on my fourth attempt. The service representative put me on hold to check, then advised me to come ahead in they were not backed up. I arrived 11:15 AM, when they finally processes the paper work it says 11:24 AM, I was up sold to the all check maintenance package. I did not get out of dealership until 1:20 PM. When I was sold my vehicle and the lifetime oil change package I was sold on it because of the quick oil change lane, that it would be like going to jiffy lube, no waiting!! Now I know it is tire season and you are busy. I was told this was a designated lane for oil change and other small services. Even the sticker they put on my car advising of the mileage for the next oil change says it the quick service. I DO NOT THINK 2 HOURS IS QUICK SERVICE. When I specifically called ahead to see if you were backed up! I expected it to be quick. I did not have 2 hours to waste yesterday, but once it is in there is nothing the customer can do. You also have me over a barrel since I paid good money for lifetime oil changes, I am not about to go elsewhere to get them, especially when I was advised it would be quick service. After I waited my two hours I was advised you offered a shuttle service, which I was not told about when I arrived, if the proper expectation had not been set that I would have to wait 2 hours, I could have taken advantage of this service and not wasted my valuable time. Why do you sell people on a service you have no intention to honouring? OH too bad its tire season, and you need an oil change TOO BAD FOR YOU!!!! More

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My Jeep was in to get serviced, tire changed and oil changed and detailing. My Jeep looks brand new. So happy with the service I get at this dealer. 😊 changed and detailing. My Jeep looks brand new. So happy with the service I get at this dealer. 😊 More

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Service has Been excellent with a very knowledgeable, courteous and professional staff. Have always been completely satisfied. courteous and professional staff. Have always been completely satisfied. More

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From thebtije I drove in to the service bay to the time I drove away, the service with a smile was a comon denominator. The sevice advisor, the service receptionist, sakes and the back room guys shows that t drove away, the service with a smile was a comon denominator. The sevice advisor, the service receptionist, sakes and the back room guys shows that the team is all rowing in the same direction. More

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Friendly, accommodating, took a while, provided uber service, had a good experience overall, thanks dodge. service, had a good experience overall, thanks dodge. More

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Unbelievably high quality service from Assistant Service Manager Ryan Rodney and staff. Car looks like brand new and has never run better! At Capital Chrysler Jeep Dodge, they make you feel like a somebody Manager Ryan Rodney and staff. Car looks like brand new and has never run better! At Capital Chrysler Jeep Dodge, they make you feel like a somebody! Thanks Ryan! More

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Great staff and service. Particularly from Ryan Rodney and Ken Murdoch. Always helping people out with what they need. Particularly from Ryan Rodney and Ken Murdoch. Always helping people out with what they need. More

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Today, february 19, I took my 2016 Jeep Trailhawk to Dodge Chrysler at 2500 Palladium Drive. The service adviser was amazing. He greated me like I was the most important person at his counter. I arrive Dodge Chrysler at 2500 Palladium Drive. The service adviser was amazing. He greated me like I was the most important person at his counter. I arrived really early due to snow falling. I was coming in from Orleans. I said " I know I'm early, I'll come back for my 11:15. I just wanted to make sure of where to drive up for the Oil change" He ( i think his name was Ryan) said "no need. Bring your car around. We will get you set up" At the end of the oil change. I have a few questions. He answered them all with percision, accuracy and again, making me feel like I mattered. Before leaving , I asked him how he has been over the past 2 years dealing with the pendemic? " his reply. " I feel blessed" Bravo to the service department. There should be more people like him in the world. Thanks for the lasting impression. More

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Great response and follow up. Took extra time to go over some functions of the vehicle some functions of the vehicle More

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I recently had cause, to once again, challenge the service department with a difficult repair job on my 08 Jeep grand Cherokee. I have been a Capital Dodge customer for many years and have never been service department with a difficult repair job on my 08 Jeep grand Cherokee. I have been a Capital Dodge customer for many years and have never been disappointed. A courteous and competent staff. Special thanks to Ryan Rodney and Brent Smith and the dedicated technicians, in getting me back on the road again. More

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