"Poor communication / problem resolution"
Initially I was very happy with the dealership. However, as the months have carried on, contact from employees and resolutions of my issues have not been taken care of. My wife and I are rather disappointed with how things turned out considering how great tings started. The only area I have been totally satisfied with is the service I received from the advisers in the service department.
"Would buy from Maple Ridge VW again "
First time at this dealership and would definitely buy from here again. Lorentz and Rob were both super great and awesome salesman :) After a bit of negotiating we were able to settle on a price on a TDI and trade in my Mazda. Very happy with my purchase. Would recommend!
"I’m a life time customer of Charles "
This man is truly the best salesman I’ve ever had I would recommend him to everybody including my friends and family .He’s honest and makes car buying fun
"Amazing service by Charles and the entire staff. "
I can not express my gratitude for these men and the amazing service they provided for me. They helped me so much by getting me a car I love with affordable payments. And I can trade back in in a few months and get an even better car! If I want, I kinda love my car already.
I drove it off the lot the day I walked in and it was truly the best experience I’ve ever had at any dealership. Thanks guys. So much
"Good people "
- Alana Nicole
I really appreciated the genuine nature of this man. He got us into a great car and spent so much time helping us and we truly appreciated it. Would recommend talking to these guys if you’re looking for a car.
"Poor Customer Service "
Both Rob, the Sales Manager and Lorne, the GM, have failed to complete the dealer prep they charged me for on my 2019 Beetle. I have returned 3 times to have it completed as well as spoken to VW Canada, they have informed them they would deal with the outstanding issue, but it has been since last Wednesday and they have not contacted me.
Find another dealer...
Update: spoke with Adam, as they requested I call, they have declined to stand up to their portion of the sales contract I signed.
Find another dealer and do not trust they will fulfill the contract you sign.
"Finally my VW"
Appreciated the politeness and patience of the employees. Buying a car can be stressful. The team made it easy and hassle free. I got what I wanted for my trade in and they looked into what was best for me.
Other Employees Tagged:
Duke and Robert
"Sick 2018 Dodge Ram 1500"
- Jay A
Great customer service they took care of my kids while me and my wife took 2 vehicles for a test drive definitely awesome dealership to get a vehicle from
First time we have been to this dealership. Everybody we dealt with were great and it was an awesome experience. The follow up after care is top notch. We will definitely be back. Thank you.
"Great people, great service!"
This is my second purchase from this dealership and I cant recommend them enough, they really went all out and I couldn't be happier!