Oil change
I was in for an oil change. In and out within 45mins. Booked 1 day in advance. Great service. They were very informative with work done and super fr
I was in for an oil change. In and out within 45mins. Booked 1 day in advance. Great service. They were very informative with work done and super friendly.
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by JSHANDRUK
Verified Customer
Verified Customer
Sep 01, 2018 -
Northstar Ford Calgary responded
Thank you for taking the time to leave us a positive review. We greatly appreciate your business and hope that you will continue to visit us in the future.
Great service
Northstar has always had the best service and sales representatives. Always a pleasure to deal with. It’s a great environment to walk in to and Norths
Northstar has always had the best service and sales representatives. Always a pleasure to deal with. It’s a great environment to walk in to and Northstar will continue to have my business for years to come
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by BRAD45
Verified Customer
Verified Customer
Aug 27, 2018 -
Northstar Ford Calgary responded
Thank you for taking the time to leave us a positive review. We greatly appreciate your business and hope that you will continue to visit NorthStar Ford Auto Group for all of your automotive needs in the future.
Quick, quality and accuate
Have been taking my truck to Northstar for five years. They have always provided me excellent service and have taken the time to ensure that our inter
Have been taking my truck to Northstar for five years. They have always provided me excellent service and have taken the time to ensure that our interactions were personalized. Rob and his team do a great job and I would recommend them to anyone looking for maintenance on their vehicle.
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by R Archambault
Verified Customer
Verified Customer
Aug 11, 2018 -
Northstar Ford Calgary responded
Thank you for taking the time to leave us a positive review as well as your continued business. It means a great deal to our dealership. We hope that you will continue to visit us in the future for all of your vehicle needs.
Things are right now!
I had a bad experience in June that was corrected beyond my expectations .Rob ;the Service Director stepped up to the plate and acknowledged previous
I had a bad experience in June that was corrected beyond my expectations .Rob ;the Service Director stepped up to the plate and acknowledged previous deficiency. Fiona and Jason were also involved in the recent visit and I do want to thank them as well. I like this place and people that work there. The June experience was an anomaly and I anticipate future visits to go smoothly.
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by KENTAYLOR1952
Verified Customer
Verified Customer
Other Employees Tagged:
Fiona Rea
Aug 03, 2018 -
Northstar Ford Calgary responded
Thanks, KENTAYLOR1952! We appreciate your patience and understanding. it's good to hear that our team was able to solve the issue and get you back on the road. We look forward to seeing you again soon!
Horrible
Northstar customer service
Hello Marty,
I am writing you this email today due to some unforeseen circumstances at your dealership that I am cert
Northstar customer service
Hello Marty,
I am writing you this email today due to some unforeseen circumstances at your dealership that I am certain you are unaware of. I dropped off my 2017 Platinum F-350 Dually roughly 2 months ago to get warranty and extra work performed. Your company subbed out the work to Calgary Line-X whom has damaged my vehicles undercarriage with overspray and poor craftsmanship. I have collected videos and pictures over the time Ford has had my truck, of all the work they have done including the images of the vehicle that now show in my opinion and many others the ruined state it is in. I have talked with your service manager Rob on multiple occasions and he keeps informing me “None of this is his problem anymore.” The work your employees performed consisted of disassembling my after market suspension components and putting them back together with upgrade parts. When I dropped my vehicle off to your dealer it was in working and running condition as I drove it to Northstar. I have taken time off work numerous occasions to come down and pick up my truck that still is not completely repaired . I have my own company and employees in the oil and gas industry where I use my truck for work and built it specifically to pull my heavy trailers and bobcats. I have not once been offered a rental vehicle through all of this and only received one for a week through Line-X. I flew out June 25 at 11am as I was instructed by your one of your service advisors that my truck was finally completed. I then showed up at your dealership to my trucks suspension not filling up with air still, fog lights installed upside down, crooked, and my dash piece still not replaced. I was not able to then drive my truck back to Grande Prairie as I had business meeting to attend the next morning. This costing me a substantial amount of money for last minute flights. When I approached the service manager Rob his response was yet again that this is not his problem and that your dealership doesn’t fix after market parts, nor does he think he can replace the dash piece up to my expectation. I’m a little confused because if a Ford dealership can’t replace a stock dash then who can? I then asked the mechanic Dave about the lights and he said he was told to put those fog lights in even though they did not fit properly, which none of this was even brought to my attention about these lights. I understand the lift kit is not stock but your dealership took on the responsibility of taking it apart. Not to mention all the work was paid for by Keldermen Industries while your mechanics fixed it. After all of this my truck is still not running and I was hoping you would be able to help before I seek legal action. I am not asking for much and I have been pretty reasonable and extremely understanding through this whole ordeal. I have brought this to your attention as these problems have not been dealt with nor does it seem anyone is willing to sit with myself and move forward as to fixing this. Please contact me back as soon as you can, look forward to hearing from you.
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by PROPORTPIPEFITTING
Verified Customer
Verified Customer
Jun 29, 2018 -
Northstar Ford Calgary responded
Here is what I have found out as I investigated.
1) The truck you bought off another dealer and all of it’s aftermarket accessories were installed by someone other than that Ford Dealer.
2) The protective coating work $5000.00 which Line X performed not Northstar.
3) Northstar’s role in this was to provide an aftermarket bumper, fog lights and take care of assembly removal and re install the rear bumper in coordination with Line X and their scope. It was to also replace parts on a suspension issue from the aftermarket company that did the suspension. Northstar didn’t diagnose this problem but the aftermarket company did and we did what we were told by that company and they paid us to do it.
4) The nick on your dash was not done by us but a different aftermarket company that did some windshield work on your truck not Northstar.
5) You bought an aftermarket bumper and fog lights off of Northstar but because of incompatibility Northstar installed the fog lights upside down to make them installable.
6) Your protective coating after it was completed you let us know you weren’t satisfied so we arranged for the owner of Line X to come up and speak to you. The pictures and video posted on facebook June 28th by Kate Baglot outline this. The owner of Line X re did the truck and had the Western Canadian Line X Rep do a quality control check on the vehicle. The Western Canadian Line X rep said it met the highest standards now and as I understand took care of what the facebook pictures and videos showed as deficiencies. Your dissatisfaction now comes from the line that is produced now. Due to the fact that when the Line X material meets the paint and they are two different materials the line is impossible to not show the owner of Line X had explained. hen you and your step father were in the parking lot your step father agreed that the owner of Line X was right about the line. The materials are different so there will be a line. Line X can’t make it go away.
Aftermarket Suspension – The suspension that we did not install has not been satisfactory to you. The aftermarket company agreed to supply upgraded parts and pay us to install them at no charge to you. You have been making your own adjustments to the suspension have installed yourself or had someone else install a height sensor from Princess Auto in an attempt to solve these ride height issues. Northstar measured all the adjusting rods, the rear is out by and inch and the front are out by about a half inch. The pivot points are worn out which you accused us of damaging but when we investigated this with you and your step father you agreed it wasn’t caused by Northstar’s technicians and it was worn on its’ own. There was no negligence on our part. The last suspension part didn’t arrive until June 19th from the aftermarket supplier. When the first compressor and relays arrived we installed them and the system wasn’t working correctly so then we leak tested the air suspension system and found that one of the newly supply relay boxes had a cracked fitting so we then ordered another part from your aftermarket suspension supplier when that arrived it was the wrong part and Kelderman had shipped the incorrect parts. To help the aftermarket part supplier our Parts team and Technician had Kelderman supply us with a diagram so we could verify and show them what part were required so they didn’t send the incorrect parts again. Now that the correct parts are installed we have an issue with the right front airbag only when you try to adjust the ride height, if its left at the base setting there is no issues. The best thing that your stepfather suggested was for you take this last issue (Right front Airbag) back to whoever installed your aftermarket suspension and have them address this concern. We agree with that as we didn’t do the original install. We were trying to help as this was more convenient but it is now at a point where the supplier needs to take over as this was not our install and they have a better chance of keeping you satisfied.
Fog Lights – Our tech did everything he could do to install them right side up but the only way to make them fit with this bumper was to install them upside down. The writing on the lights are upside down which may not be acceptable to you but from a light casting point of view there is no difference. If this doesn’t work for you we suggest we remove the lights and will credit you back the lights and labor for installing them. You had come and ordered the fog lights and bumper on separate days which Northstar didn’t cross reference and we should have so that’s on us. You will see a resolution to this below.
Dash – The reason we suggested to take it back to the place that damaged the dash is for them to install this part for two reasons. I will outline those in the summary after the resolution below.
Here is our resolution
Your bill should be $13200.80 All in for everything if it had all gone smooth on both sides. It hasn’t so here is what we will do.
Line X has agreed to not charge anything so the bill is being reduced to $8200.80. They have resolved the issues that were shown on Kate Baglot facebook post. The line between the two materials can’t be solved but the bill for what is done is zero. I think Line X is making a fair resolution here in my opinion.
If you instruct us to take the fog lights off we will credit back the parts and the labor which was $1112.80. The bill would be further reduced to $7088.80. This includes the parts for the new front bumper, the assembly of the mesh grille and the new bumper, install the front adaptive cruise module, removal of the front and rear bumpers for line X spraying, re install the bumpers, tinting of the windows, install black mirror caps, wheel alignment, and replacing rear park aid sensors.
Although there has been complications with this work the way you brought up your dissatisfaction on a few occasions is not acceptable to my team. If my employees feel threatened, uneasy or are in an unsafe work environment they have the right to refuse to do that work. In your treatment of our staff Rob made the call to have you not be a customer of ours anymore. He framed it as “we can’t meet your expectations” which was a nice way of saying we can’t get anyone to write the repair order, complete the work or do the cashiering. It is Rob’s responsibility to do what he can to make the environment our team works in as comfortable as possible. I stand behind Rob on the call he has made. Customers get to complain and be upset but in this case it went beyond what is an acceptable standard for our team and me.
I am sorry this happened and the stress this has caused you.
Let me know which of the options above you would like to have take place. The $8200.80 amount and leave the fog lights on or the $7088.80 option and we remove the fog lights. You can email me at mgiles@northstarfordlincoln.ca and I will start the process. I will need about 4 hours lead time in order to have your truck ready and Rob will be your point person in Calgary as I am in Northern Alberta right now. We are closed until Tuesday so I would need to know by 1 pm today if you wanted to pick up the truck today. Otherwise it will wait until next week and we will park your truck in our storage compound over weekend as it has some extremely expensive items on it and I am concerned for their security.
Thank you
Marty Giles
Owner Northstar Ford Automotive Group
Great follow up service
Thanks again to Fiona and to Rob for acting quickly and competently to handle my concerns with some previous work. They took my concern seriously and
Thanks again to Fiona and to Rob for acting quickly and competently to handle my concerns with some previous work. They took my concern seriously and went above and beyond to remedy them. Always a pleasure dealing at NorthStar.
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by Doug Land
Verified Customer
Verified Customer
Other Employees Tagged:
Fiona Rea
Jun 18, 2018 -
Northstar Ford Calgary responded
Thank you for taking the time to leave us a positive review. We hope you keep Northstar Ford Auto Group in mind for all of your future vehicle needs!
Very Accommodating and Excellent Service
Cassandra made the experience a very positive one. Took the time to speak to me on what needed to be done and went the extra mile. A very pleasant emp
Cassandra made the experience a very positive one. Took the time to speak to me on what needed to be done and went the extra mile. A very pleasant employee to deal with. Ford service department is very lucky to have her on their team. Rob Meade is also an excellent Service Manager. Has been very helpful as well.
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by DTIMCHISHEN45
Verified Customer
Verified Customer
Other Employees Tagged:
Cassandra Walker
Jun 05, 2018 -
Northstar Ford Calgary responded
Thank you for taking the time to leave us a five-star review! We are pleased to hear about your positive experience with Cassandra.
"Outstanding ! Body Shop and Service Department"
I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a
I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a hail storm. The entire crew at NorthStar went above and beyond in all aspects. My truck looks "new".
I also would like to Thank Rob Meade (Service Manager) for his attention to detail and great service.
North Star Ford will always be my dealer of choice.
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by Ron Boulton
Verified Customer
Verified Customer
Other Employees Tagged:
Warren Carrol
, Rachel Bulpitt, Maureen Frison, Lauren Pfeiffer, George Thorne
Jun 05, 2018 -
Northstar Ford Calgary responded
Thank you for taking the time to leave us a five-star review. We are pleased to hear about your positive experience with Rob and George.
Outstanding ! Body Shop and Service Department
I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a
I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a hail storm. The entire crew at NorthStar went above and beyond in all aspects. My truck looks "new".
I also would like to Thank Rob Meade (Service Manager) for his attention to detail and great service.
North Star Ford will always be my dealer of choice.
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by Ron Boulton
Verified Customer
Verified Customer
Other Employees Tagged:
Warren Carrol
, Maureen Frison, George Thorne
Jun 05, 2018 -
Northstar Ford Calgary responded
Thank you for taking the time to leave us a five-star review. We are pleased to hear about your positive experience with George and Rob. We hope you keep Northstar Ford Auto Group in mind for all of your future vehicle needs!
Always friendly
The team here is always great to deal with and have never had any issues. Would definitely recommend North Star Ford. Thanks again and I will definite
The team here is always great to deal with and have never had any issues. Would definitely recommend North Star Ford. Thanks again and I will definitely be back.
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by 22MATTHEWBELL22
Verified Customer
Verified Customer
May 22, 2018 -
Northstar Ford Calgary responded
Thank you for taking the time to leave us a five-star review. We are pleased to hear about your positive experience at our dealership!