Rick Kana | Page 2

Used pilot Last July i purchased a used 2010 touring pilot, it recently last week started making a weird noise, so i brought it in to honda. Unfourtantly i work Last July i purchased a used 2010 touring pilot, it recently last week started making a weird noise, so i brought it in to honda. Unfourtantly i work till after 5 and asked ian if he ever heard it before, we couldnt figure it out, so booked it in for the following week and found major problem. Rick had it for two days and fixed back to new sounding i had before. Both did an amazing job at helping me out with everything and will never have a complaint from me. More

Helpful 0

Report | Print

New Vehicle Purchase Mark Tucker was awesome! Me and my wife were looking for a new vehicle that would fit our new lifestyle with a baby on the way. Needing a reliable veh Mark Tucker was awesome! Me and my wife were looking for a new vehicle that would fit our new lifestyle with a baby on the way. Needing a reliable vehicle with a price that won’t kill us, as baby’s are expenses enough. I got a better than expected amount for my trade in and into a new 2017 CRV, which was a great deal as it was one of the last 2017s left, plus we got an additional $750 off because of a promotion we were unaware of. Mark totally didn’t have to mention this, and he would have made the sale, but he honestly knew where we were coming from, and help us out big time. Dave in the delivery department was super awesome too! If you want to buy a Honda in Edmonton, there’s no doubt that Wheaton Honda is the place to go. More

Helpful 0

Report | Print

FIVE STAR SERVICE My 2014 Civic had a slight leak on an oil separator seal ( or such) and during that repair, Wheaton mechanics noticed a second leak in the crank shaf My 2014 Civic had a slight leak on an oil separator seal ( or such) and during that repair, Wheaton mechanics noticed a second leak in the crank shaft area. They repaired both within an hour of my original pickup time ! As well, Bernard kept me apprised as to the work and pickup time and they even washed the car! ALL GOOD FROM APPT. TO PICK-UP ! 5 ***** For sure! More

Helpful 1

Report | Print

Bad service overall i am disappointed on my honda odyssey 2017 that i bought. I went saturday and took my car to service because the lights was flickering and the car was i am disappointed on my honda odyssey 2017 that i bought. I went saturday and took my car to service because the lights was flickering and the car was wobbling everytime i pressed the break. I had an appointment at 8 am and waited for a FEW HOURS for the service and was told honda tech was closed and couldnt diagnosed the problem and have to come back during weekdays. And i came back monday they said they will order the parts and need to come back again.I am so disappointed with the service. First , time is very important to me. It was a waste of time and gas. Now taking an off at work during weekdays is not easy for me. Second, why did they sell me the car that is not in good condition? More

Helpful 3

Report | Print

Failure to take responsibility/ Milking for more $$$$$ It all started with an oil change for my Honda CRV on June 1st, 2016. They had a sign behind the service desk for synthetic oil change for $59, and I It all started with an oil change for my Honda CRV on June 1st, 2016. They had a sign behind the service desk for synthetic oil change for $59, and I opted for that. While waiting, I was told that there was a nail on my right rear tire, would fix it for $45.00. Taking their word for it I said OK. Minutes after I was approached again, with another 'problem', my serpentine belt has crack, and suggested a replacement ($170.00). Again I said OK. I was told that there was a recall to replace the airbag inflator and they would take care of it. So, the $59 synthetic oil change became $333.70, including an $89.00 charge for the oil change, $30 more than they advertised. On the way home I noticed that the SRS light with the airbag sign was on. I went back to the service. The guy shouted back at me saying that it has nothing to do with their airbag replacement. I said the red rs light was not flashing before they allegedly replaced it. No,,NO. it has nothing to do with it he repeated. Well I want to fix it, I don't want to drive around with the sign flashing. I was told to make another appointment the next day which I did. When I went there to reset the srs code, I was told that there would be a scanning fee of $49.99. Again I said the SRS light came on only after their trying to replace it the day before. But the demand for the scanning fee persisted, and I agreed, hoping they would reset the codes. I was waiting when I was called in to pay the invoice. While paying, I asked the service rep, Meaghan (Kennedy), if the light was fixed. She said no, and thinks the problem lies with the seat belt buckle tensioner, for which I had to make another appointment and pay for the labor cost $140.00 (?) per hour + parts. She also said that if I did not fix it, the airbag won't deploy during a collision. Great News indeed!. Now my life is in their hands!! I thought this was really getting out of hands, and left the dealership thoroughly disappointed. After consulting with Honda Canada and with my lawyers, I wrote to Karen Germscheid, Business development manager at Wheaton Honda on 22 June, 2016 with the problems I encountered at their dealership. Two weeks later on July 5th, she responded to tell me that the sudden appearance of the SRS light, right after changing my airbags was "very coincidental" She also stated that they should have "never charged me a diagnostic fee to discover why there was a definite failed component as we received the vehicle with no codes and should have returned to you in the same condition" . She also admitted that Wheaton Honda had handled this situation rather poorly. However she stressed that I would have to pay for the labor minus the diagnostic fee they already charged me. I pointed out that it was their responsibility to reset the codes which might take 3 minutes to do it instead of dragging me down with numerous appointments day after day. These things happened 6 months ago. It was over a months ago, I made my last appeal to them to fix the problem of resetting the codes, and again received NO response. Based on my above experience, I have now grave doubts about the nail in my tire ($45.00+ tax), the defective serpentine belt ($169.00+ tax) and the $30 extra for the oil change package. I have been a regular customer with Wheaton Honda since 2012 and enjoyed their service until June 2016 when I experienced bad service, rudeness and excess greed as if they are working on a commission and bonus at the cost of milking their customers aggressively and ignoring the basic service. I have not given up my fight to restore justice yet. (This is just the beginning). I have been driving around my SUV over 6 months now fearing sudden death in the event of a collision as I was told that the airbag won't deploy. I have advised my next of kin also the decision made by Wheaton Honda in this regard, a sudden death due to the utter negligence of Wheaton Honda allowing a simple remedy escalating to a homicide for a few more dollars? More

Helpful 7

Report | Print

second new car shopping experience This is the second new vehicle purchased from this dealership {CRV & CIVIC}, and one preowned ACCORD. An ACCORD purchased in Calgary was serviced by This is the second new vehicle purchased from this dealership {CRV & CIVIC}, and one preowned ACCORD. An ACCORD purchased in Calgary was serviced by the dealership after move to Edmonton. Sales and service experience have been 5 star. The predelivery orientation was also 5 star, the young lady programmed the Bluetooth phone feature for us which helped relieve the stress we seniors would have had if we attempted it ourselves. All in all, a positive experience with Wheaton staff we dealt with. More

Helpful 0

Report | Print

Professional Service Went in for a routine oil change. Several other problems were found with my car. Some cost were reasonable. But the big ticket items were quite Went in for a routine oil change. Several other problems were found with my car. Some cost were reasonable. But the big ticket items were quite pricey. I also went in to get my prorated refund for a battery. This was handled quite well. More

Helpful 0

Report | Print

Efficient and timely Since I bought my CR-V several years ago, this is the only place that I get it serviced because the staff knows what they doing. I trust their traini Since I bought my CR-V several years ago, this is the only place that I get it serviced because the staff knows what they doing. I trust their training and they are upfront with me with every service, not trying to sell me a service that I do not need nor requested. They get the job done fast and provide a lot of courtesy service too, like courtesy shuttles or vehicles if my car is kept over night. The shuttle guys are great and friendly. The waiting area is neat and comfortable with coffee and donuts provided to waiting customers. They added a loyalty rewards program which helped me save some $$. The service manager, Yeap, knows his business and runs a great shop. It's the best place in town to get a Honda and servicing. A bit pricey for some services, but you get what you pay for. More

Helpful 0

Report | Print

My Impressions Wheaton Honda has knowledgeable people who are customer focused in all departments. This makes for a friendly atmosphere. They are very attentive to Wheaton Honda has knowledgeable people who are customer focused in all departments. This makes for a friendly atmosphere. They are very attentive to customer requests for information, explabations and quotes.+ More

Helpful 0

Report | Print

Long time customer for a good reason...excellent service Customer of Millwoods Honda/Wheaton Honda since 1993. Always received excellent service from all departments. Have had 8 Honda's in our family during Customer of Millwoods Honda/Wheaton Honda since 1993. Always received excellent service from all departments. Have had 8 Honda's in our family during this time. Chris Huffman has been my `go-to sales guy' since 2001 and Rick Kana for service. The employees ticked on the list below, I've also had good customer relations with. Never has there ever been any problems with service. Always done right the first time, on time for the agreed upon estimate. I highly, highly recommend Wheaton Honda. Most of the employees are long term people and that says lots to me about the company, the way they treat their people and the loyalty of the employees because of that treatment and respect. More

Helpful 1

Report | Print