One of nicest dealerships we have been to and not just
Toyota. Well kept, clean, and everyone was respectful and helpful. The salesman was great start to finish. Initial contact, constant updates, smooth
Toyota. Well kept, clean, and everyone was respectful and helpful. The salesman was great start to finish. Initial contact, constant updates, smooth process, and no xx. T.J. e car buying experience is not what it once was but everyone just rolled with it and when the car came in, the finance dept was transparent and efficient. Would define toy buy from them again!
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by Cemdesign
Verified Customer
Verified Customer
Mar 11, 2024 -
Toyota of Scranton responded
Dear Cemdesign,
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found Toyota of Scranton to be one of the nicest dealerships you've ever visited, regardless of brand. Maintaining a well-kept, clean environment and ensuring our customers feel respected and supported is always our priority.
We're delighted to hear that your salesman provided you with a great experience from start to finish, with constant updates and a smooth process. We understand that the car-buying experience has evolved, and we're glad that our team was able to adapt and provide you with excellent service.
Transparency and efficiency are crucial to us, and we're pleased to hear that our finance department was able to provide that for you.
Thank you for choosing us, and we're honored to have earned your trust. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Toyota of Scranton Team
I don’t know who Alan is, Ahmad sold me the car, and he
was wonderful!
was wonderful!
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by AEROSMITH71
Verified Customer
Verified Customer
Other Employees Tagged:
Ahmad Wasal
Mar 11, 2024 -
Toyota of Scranton responded
Dear AEROSMITH71,
Thank you for sharing your experience with us! We're thrilled to hear that Ahmad provided you with wonderful service during your car purchase.
Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Toyota of Scranton, and we hope you enjoy your new car!
Best regards,
Toyota of Scranton Team
Best car buying experience ever.
Super easy and transparent, no fun and games. Thanks to everyone who was part of the team.
Super easy and transparent, no fun and games. Thanks to everyone who was part of the team.
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by mthomas6
Verified Customer
Verified Customer
Service Price Transparency
Excellent dealership friendly people and nice clean
building great customer care and great selection of vehicles Thankyou
building great customer care and great selection of vehicles Thankyou
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by TRAP01
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2024 -
Toyota of Scranton responded
Dear TRAP01,
Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care.
Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers.
We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers.
Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Safe and happy driving!
Best regards,
The Toyota of Scranton Team
We found the car we wanted before visiting the
dealership. Everyone we worked with from sales to finance was great. They even disclosed repairs needed on the vehicle before final signatures so w
dealership. Everyone we worked with from sales to finance was great. They even disclosed repairs needed on the vehicle before final signatures so we knew exactly what we were getting. That is exceptional customer service. We have now sold two vehicle to and purchased one from Toyota of Scranton and will definitely work with them again when in the market to buy or sell.
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by SMSTANTON1
Verified Customer
Verified Customer
Jan 30, 2024 -
Toyota of Scranton responded
Dear SMSTANTON1,
Thank you for taking the time to share your positive experience with Toyota of Scranton! We greatly appreciate your loyalty and trust in choosing us for your automotive needs.
It's fantastic to hear that you found the car you wanted before visiting the dealership and that everyone from sales to finance provided great service. We believe in transparency, and we're pleased to know that our team disclosed any needed repairs before the final signatures, ensuring you were well-informed throughout the process.
We are honored to have earned your trust in both buying and selling vehicles. Your repeat business is the greatest compliment, and we're thrilled to be your dealership of choice. Rest assured that we will continue to strive for excellence in providing exceptional customer service.
If there's anything more we can assist you with or if you have any feedback to share, please don't hesitate to reach out. We look forward to serving you again when you're in the market to buy or sell.
Thank you for being a valued part of the Toyota of Scranton family!
Best regards,
Sales Team
Toyota of Scranton
Such an Amazing staff, Always professional and very
efficient. Love getting my car serviced at Toyota Scranton!
efficient. Love getting my car serviced at Toyota Scranton!
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by Jerry James
Verified Customer
Verified Customer
Service Price Transparency
Jan 14, 2024 -
Toyota of Scranton responded
JERRYJAMES,
We're delighted to learn that you had a smooth and efficient experience at Toyota of Scranton. Our team works hard to streamline the car-buying process, and it's rewarding to know that it made a positive impact on your visit. Thank you for choosing us, and we hope to continue exceeding your expectations.
Warm regards,
Sales Team
Toyota of Scranton
The sales team were very professional and very
accommodating.The financial team found the best rates and allowed me to choose the maintenance options
The explanation of the vehicle operation and
accommodating.The financial team found the best rates and allowed me to choose the maintenance options
The explanation of the vehicle operation and options was excellent
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by MCCSONLINE
Verified Customer
Verified Customer
Jan 06, 2024 -
Toyota of Scranton responded
MCCSONLINE,
We hope this message finds you well. Thank you for taking the time to share your experience with us at Toyota of Scranton. We greatly appreciate your feedback, and we're thrilled to hear that your interaction with our sales and financial teams was positive.
Our team takes great pride in providing a professional and accommodating experience to our valued customers. It's fantastic to know that you found our sales team to be professional and that our financial team was able to secure the best rates for you while allowing you to choose the maintenance options that suit your needs.
We're also pleased to hear that the explanation of the vehicle operation and options was excellent. We understand that understanding your new vehicle is crucial, and we strive to ensure that our customers feel confident and informed about their purchases.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you in the future.
Thank you once again for choosing Toyota of Scranton. We appreciate your trust in us.
Best regards,
Sales Team
Toyota of Scranton
Brian B was great to deal with and an excellent
salesperson. My wife and I have leased several times from Toyota of Scranton, this was my first purchase of a used vehicle. I love Toyota of Scranton
salesperson. My wife and I have leased several times from Toyota of Scranton, this was my first purchase of a used vehicle. I love Toyota of Scranton's commitment to the community and community organizations. This is what keeps me coming back.
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by DOMBROSKIJ523
Verified Customer
Verified Customer
Dec 27, 2023 -
Toyota of Scranton responded
Dear DOMBROSKIJ523,
Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're delighted to hear that Brian B provided you with excellent service as your salesperson during your recent used vehicle purchase.
It's truly rewarding to have such loyal customers like you and your wife who have chosen Toyota of Scranton for multiple leases over the years. We appreciate your trust and continued support.
We're equally pleased to know that our commitment to the community and various organizations has resonated with you. At Toyota of Scranton, we believe in giving back to the community that has been an integral part of our success.
If there's anything specific you'd like to share or any suggestions for improvement, please feel free to reach out. We value your feedback and are committed to continually enhancing our services.
Thank you again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come.
Best regards,
Sales Team
Toyota of Scranton
. No concern for consumer after sale. Service department
was terrible to deal with . Truck broke down day one didn’t hear from them until I drove there to figure out the situation. 65 days no resolve.
was terrible to deal with . Truck broke down day one didn’t hear from them until I drove there to figure out the situation. 65 days no resolve.
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by Junkmanken
Verified Customer
Verified Customer
Dec 19, 2023 -
Toyota of Scranton responded
junkmanken,
\We sincerely apologize for the challenges you've faced following your purchase of a GMC Sierra from our dealership. Your experience does not align with the level of service we aim to provide, and we appreciate your candid feedback.
We understand the frustration caused by the breakdown of your truck on day one, and we are truly sorry for any inconvenience this has caused. It is disheartening to hear that you did not receive the communication and support you rightfully expected during this time.
Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience as we worked to rectify the situation. We hope you are enjoying the Tundra.
Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust.
Regards,
The Toyota of Scranton Team
This is my second time buying a car from Toyota of
Scranton. I bought my first one September 2021. A certified preowned caravan. This car runs great! all I do is put gas and get oil changes. Corey was
Scranton. I bought my first one September 2021. A certified preowned caravan. This car runs great! all I do is put gas and get oil changes. Corey was my salesman and Ryan was my finance guy. Both very nice guys!
Last Month I bought my mother a certified pre owned Chevy and the car runs great! Ahmed was my salesman and he was great! Unfortunately because of my revolving credit utilization and not having a long history at my new job the banks were giving me problems but Rich Larussa made a few calls and found a bank for me! I was so happy that I was able to walk out with my mom’s car!
And I even went back And sold my jeep to them a month later. I was scared they would redact their original offer and try to lowball me but Marco Valenti and Ahmed Wasal was true to their word! They bought my car!
Toyota of Scranton is the best! You get complementary food, snacks and the staff treats you like family! I would never buy a car anywhere else as long as they’re in business!
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by Dtlopez87
Dec 10, 2023 -
Toyota of Scranton responded
Dear Dtlopez87,
Thank you so much for taking the time to share your positive experiences with Toyota of Scranton. We're thrilled to hear that you've chosen us for your car purchases not just once, but twice! Your loyalty and kind words mean a lot to us.
It's fantastic to know that the certified preowned caravan you bought in September 2021 is running great, and we're pleased that Corey and Ryan contributed to making your first buying experience enjoyable. We'll be sure to pass on your compliments to them.
We're equally delighted to hear that Ahmed was able to assist you in purchasing a certified preowned Chevy for your mother. We understand that financing can sometimes be challenging, and we're glad that Rich Larussa went above and beyond to find a solution for you. It's always our goal to help our customers navigate any obstacles they may encounter.
Selling your Jeep to us and having Marco Valenti and Ahmed Wasal uphold their commitment is excellent news! We appreciate your trust in our team and want to assure you that transparency and integrity are values we hold in high regard.
Your mention of the complimentary amenities, warm staff, and family-like treatment is truly heartwarming. We strive to create an environment where our customers feel comfortable and valued throughout their entire experience.
Thank you again for your kind words and for making Toyota of Scranton your go-to dealership. We look forward to serving you and your family for years to come. If there's anything else you need, please don't hesitate to reach out.
Best regards,
Toyota of Scranton Sales Team