Richard LaRussa

Toyota of Scranton responded

Swaters93, Thank you for your kind words! We’re so glad to hear you had an amazing experience from start to finish. Rich and the entire team will truly appreciate the shoutout—we’re proud to have them taking such great care of our guests. Thank you for choosing Toyota of Scranton, and we hope you’re enjoying your new vehicle! Warm regards, ~The Sales Team Toyota of Scranton

Toyota of Scranton responded

Hi Nuppy, Thank you for the fantastic feedback! We’re so glad to hear you experienced fast, friendly service and that our team’s product knowledge and service plan guidance made a difference. It’s wonderful to know their personality and professionalism stood out as well. We also appreciate your comments about our clean, relaxed dealership atmosphere — we work hard to create a space where our guests feel comfortable and well cared for. Thank you again for choosing Toyota of Scranton. We look forward to seeing you next time! Take care, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

unhappy2026, Thank you so much for this incredible review! We truly appreciate your loyalty and trust over the years. Hailee is an outstanding Service Advisor, and we’re so glad to hear she continues to go above and beyond to ensure everything is done right and clearly explained. Knowing you have peace of mind when servicing your vehicles means everything to us. Thank you again for choosing Toyota of Scranton—we’re grateful to have you as part of our Toyota family! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

JACKIEMARIEVT, Thank you for sharing this feedback with us. I’m glad to hear most of your experience was positive, but I’m truly sorry for the frustration caused by the delay in correcting your address. That follow-through should not have been missed, and I understand your concern about your registration card. I’d like to help get this resolved right away. If you could please reach out with your correct address or contact information, I will personally make sure our team updates it and confirms the status of your registration. Thank you again for bringing this to our attention — we appreciate the opportunity to make it right. Warm regards, ~MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LYNN.SPARACINO, Thank you for letting us know and for taking the time to complete the survey for Max. We appreciate your feedback and will be sure to update our records accordingly. Thank you again for your time and for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

Toyota of Scranton responded

JLBUTERA828, Thank you so much for your thoughtful review and recommendation! We're thrilled to hear that our team made your experience both professional and pleasant. Your support means a lot to us, and we truly appreciate you choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

AKOBESKY, Thank you so much for your kind words! We’re thrilled to hear that our team helped ease your apprehension and made the process of upgrading to a safer, more modern vehicle a smooth one. It’s wonderful to know the trade-in was easy and the service met your expectations. We truly appreciate you choosing us and look forward to being here for you whenever you need us! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

MOLLIEMROZ, Thank you for your kind words! We're so glad to hear that our service team is always there to help when you need it. We appreciate your support and look forward to assisting you again in the future! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

ANGERSON5, I see in your review you gave two other employees on our sales team 5 star ratings. It sounds as your experience went well. Thank you for completing this review and your 5-star rating. Warm regards, The Toyota of Scranton Team