Doug Stahl

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

Dear PUMA.RAISUNRISE, Thank you for sharing your positive experience with us at Toyota of Scranton! We're delighted to hear that our team made you feel comfortable and at ease during your vehicle purchase. Our goal is to create a welcoming and friendly environment for our customers, and we're glad to know that we achieved that with you. Your kind words and satisfaction mean a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing Toyota of Scranton. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear EHORENSKY, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great visit to our dealership and that our team provided you with kind and courteous service. Ensuring top-notch service is always our priority, and we're glad to know that we hit the mark for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and look forward to welcoming you back to Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your experience with us, Greasebaby! We're delighted to hear that you had a positive interaction with our team during your recent visit to Toyota of Scranton. Keeping you informed and addressing your questions is always our priority. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your experience, LGELIK! We're delighted to hear that Doug Stahl provided you with super helpful assistance during the process of returning your leased 2021 Camry and leasing a 2024 RAV4. Customer satisfaction is our top priority, and it's fantastic to know that Doug made your transition smooth and seamless. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for your wonderful review, CHICKIEBOG! We're thrilled that you had such a positive experience with us, even though you initially didn't plan on purchasing a vehicle that day. It's fantastic to hear that Joe Gatto and Doug Stahl were able to find the perfect vehicle for you with all the features you wanted and more, and that they worked out a deal that left you satisfied. We take pride in providing exceptional service to our customers, and we're delighted that you felt like part of the family during your visit. We'll be sure to pass along your kind words to Joe, Doug, and the rest of our team. Thank you for choosing Toyota of Scranton, and we look forward to assisting you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear WINSLOW.LUNA, Thank you for taking the time to share your experience with us! We're thrilled to hear that Marco and Doug provided you with exceptional service and made your car-buying experience enjoyable. Ensuring our customers' satisfaction and comfort is always our priority, and we're delighted to hear that they even kept your daughter entertained during the process. Congratulations on your new 2023 Rav4 Prime XSE! We're thrilled to hear that you love your new vehicle, and we're glad we could help you secure financing for it. If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear JJZAYDON, Thank you for bringing this matter to our attention and for choosing Toyota of Scranton for your automotive needs. We sincerely apologize for any inconvenience you experienced with your 2016 Camry and the confusion surrounding the issue with the inside ceiling light. We strive to provide exceptional service to all our customers, and it's disheartening to hear that your experience with our parts department fell short of your expectations. We understand the frustration that can come with discovering an issue after purchase, and we regret any inconvenience caused. Your feedback is invaluable to us, and we will use it to improve our processes and better serve you and all our customers in the future. We're glad to hear that despite this setback, you're enjoying your Toyota. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction with your vehicle and our dealership. Thank you for your understanding and for giving us the opportunity to address your feedback. Warm regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

HOTELIER, Thank you for choosing Toyota of Scranton, and we appreciate your kind words about our staff! We're thrilled to hear that you had a very positive experience and felt welcomed and at ease during your visit. It means a lot to us that you drove past two other Toyota dealers to shop with us. Our team is dedicated to providing excellent customer service, and we're delighted that our efforts have made a positive impression on you. If there's anything specific that stood out to you during your visit or any suggestions you may have for us to further enhance our service, please feel free to share. We value your feedback and are grateful for the opportunity to serve you. Safe travels, and we look forward to assisting you in the future! Best regards, Sales Team Toyota of Scranton