Stephanie Jones

Toyota of Scranton responded

MISSKERRIANN06, We're genuinely sorry to hear about the inconvenience you experienced following your recent service visit. It's truly disappointing to learn that your vehicle wasn't returned to you in the condition you expected. We understand the frustration that can come with finding grease handprints on your rear passenger seats. Please accept our sincerest apologies for this oversight. This is certainly not the level of service we strive to provide. Rest assured, we take your feedback seriously and will address this issue with our team to ensure it doesn't happen again in the future. We would like to make things right for you. Please contact us directly so we can discuss the situation further and arrange to have the seats cleaned to your satisfaction. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this matter. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Hello JENNRN2007, Thank you for taking the time to share your feedback with us. We're glad to hear that Jonathan provided helpful and friendly service during your visit. It's wonderful to know that you found him sincere in his communication. We appreciate your positive comments about Jonathan's service, and we'll be sure to pass along your kind words to him. At Toyota of Scranton, we strive for excellence in customer service, and feedback like yours helps us to continuously improve. If there's anything else we can do to enhance your experience in the future or if you have any suggestions for us, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello CSELIGE88, Thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you had a great experience with Brian and that he helped you find the exact car you were looking for. At Toyota of Scranton, we strive to provide excellent customer service, and it's always rewarding to know when we've hit the mark. We appreciate your business and hope you're enjoying your new car! If you have any questions or need further assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Zenee, Thank you for taking the time to offer your feedback on your recent service visit. We need all your information to offer any assistance. Zenee is not in our system. Please reach out to our customer experience team at 570.702.8776 to discuss your experience. Thank you, Customer Experience Toyota of Scranton

Toyota of Scranton responded

Dear PETERGRAZIANO, Thank you so much for your kind words about Stephanie! We're thrilled to hear that she provided you with excellent service during your recent visit. Your satisfaction is our top priority, and we'll be sure to pass along your praise to Stephanie and the rest of our team. We look forward to welcoming you back to Toyota of Scranton for all your future automotive needs. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear KHIGHHOUSE49, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton. We're thrilled to hear that you found our team to be friendly and accommodating, and that you were satisfied with the cleanliness and spaciousness of our facility. Providing excellent service is our top priority, so it's great to know that you found our service to be very good. We truly appreciate your feedback and your business. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear MGORSKI77, Thank you for sharing your experience with Toyota of Scranton! We're thrilled to hear that we were able to assist you in finding the perfect car for your daughter and resolving any issues that arose along the way. Providing top-notch service and ensuring customer satisfaction are our top priorities, and we're grateful for your recognition. We appreciate your kind words and your trust in us as one of the best dealerships in the area. If you ever need anything else or have further feedback to share, please don't hesitate to reach out. We're here to help and look forward to serving you and your family again in the future. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear BJCATIVO, Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you are consistently satisfied with the service you receive at Toyota of Scranton. It's truly rewarding to know that all four of your vehicles trust us for their needs. Providing on-time service, easy scheduling, and reliable follow-ups are priorities for us, and we're delighted that you've experienced these aspects firsthand. Your loyalty means the world to us, and we look forward to continuing to be your trusted dealership for many years to come. Should you ever need anything or have any questions, don't hesitate to reach out. We're always here to help! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear RBEDNASH, Thank you for choosing Toyota of Scranton for your automotive needs! We're delighted to receive your 5-star review and to hear that you had an excellent experience with our service team. Providing fast and professional service, along with helpful advisors, is what we strive for with every customer. Your feedback motivates us to continue delivering top-notch service. Should you ever need anything else or have further questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear NANANDRICH, Thank you for taking the time to leave such a positive review! We're thrilled to hear that David provided you with excellent service and kept you informed throughout your visit. Our team at Toyota of Scranton takes great pride in delivering professional and attentive service to all our customers. We appreciate your business and look forward to serving you again in the future. Best regards, The Toyota of Scranton Team