Ray Monks Jr

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that our team was helpful in securing the deal you wanted and needed for the exact truck you had in mind. At Town East Ford, we strive to understand your needs and budget to find the perfect vehicle for you. It sounds like we achieved that in this case! We appreciate you mentioning that you got the deal you wanted – finding a vehicle at the right price point is important. Congratulations on your new vehicle! We look forward to seeing you again soon at Town East Ford for your future service needs.

Town East Ford responded

Thank you for the fantastic review! We appreciate you recognizing that we prioritize clear communication and strive to get you a great deal. We're thrilled we were able to deliver that for you! At Town East Ford, we believe in building trust with our customers. Transparency throughout the car buying process is key to achieving that. We're happy to hear you felt we communicated openly and honestly. Thanks again for choosing us! We look forward to serving you again in the future.

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

Thank you so much for the fantastic review! We at Town East Ford pride ourselves on exceeding expectations, and it sounds like that's exactly what our team did for you with your car buying experience. "Under promised, over delivered" is a great way to describe what we strive for! We're thrilled to hear our sales department worked hard to get you financed and on the road in time for your appointment. Thank you again for choosing Town East Ford! We look forward to seeing you again in the future.

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that Brian Hillmann and Junior made the drive from Tyler worthwhile. It means a lot to us that they were patient with you, answered all your questions, and helped you find the perfect vehicle. At Town East Ford, we strive to offer competitive pricing and a great selection, so we're delighted to hear that impressed you as well. We'll be sure to pass your kind words on to Brian and Junior – they'll be happy to know their efforts made a positive difference in your car-buying experience. Thank you again for choosing Town East Ford! We look forward to seeing you again in the future for your service needs.

Town East Ford responded

¡Nos encanta saber que brindamos un buen servicio al cliente y pudimos ayudarte! Gracias por las amables palabras y por considerarnos como su lugar para comprar un auto. Nuestro equipo se esfuerza por ser servicial e informativo en cada paso, y significa mucho para nosotros saber que causamos una impresión positiva. Cuando esté listo para comenzar a comprar su próximo vehículo, ¡esperamos que venga a visitarnos primero!

Town East Ford responded

Wow, that's fantastic to hear! We appreciate you acknowledging our team's dedication to getting you into your perfect truck. We take pride in exceeding expectations and providing excellent customer service with a friendly atmosphere. Congratulations on your new truck, and thanks for choosing Town East Ford!

Town East Ford responded

We're so glad to hear you had a smooth experience at our dealership! Creating a comfortable and informative environment for our customers is a top priority. We appreciate you taking the time to share your feedback about the test drive and negotiation process. Knowing you felt informed and comfortable throughout your car buying journey makes our day! Congratulations on your new car, and we hope you enjoy it for many years to come. Thank you again for choosing Town East Ford!

Town East Ford responded

We're thrilled to hear you had an amazing experience at Town East Ford! Thank you for taking the time to leave such a fantastic review. At Town East Ford, we strive to provide exceptional service and work diligently to find the right car for our customers' needs and budget. We're happy to hear we achieved that for you! It sounds like Ty absolutely went the extra mile to ensure a positive experience. We appreciate you recognizing his fantastic service! Congratulations on your new car. Please don't hesitate to reach out to Ty or any of our team members if you have any questions or need anything in the future. We hope you enjoy your new car for many miles to come!

Town East Ford responded

We're so glad to hear that our team was helpful and treated you well throughout your experience! We value your business and strive to provide exceptional service while ensuring you get a great deal. It makes our day to know you felt comfortable and confident in your purchase. Congratulations on your new ride, and we hope you enjoy it for many years to come! Please don't hesitate to reach out if you have any questions or need anything in the future.