Terri Scott
Terri Scott at Town East Ford

Terri Scott

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.6
77 Reviews
4.6

77 Reviews

Write a Review

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

Languages Spoken

English English

77 Reviews of Terri Scott

May 18, 2024

Dealership Rating
Employee Rating

I had to wait 7 working days for a diagnostic test. Ridiculous they are that backed up More

by karen2b9
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Recommend Dealer
No

May 18, 2024

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Pick up my car in infix, it very quickly and call me and kept me update on everything that was going on with my car and I appreciated very much More

by Jannie
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Recommend Dealer
Yes

May 17, 2024

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Very helpful and touch out the time to help me and making sure that I made home More

by Jannie
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Recommend Dealer
Yes

May 16, 2024

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Took good care of me in a timely manner ,I will recommend them to do service. More

by DAVIDMDAVIS38
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Recommend Dealer
Yes
May 17, 2024

Town East Ford responded

Thank you for the positive review! We're happy to hear you were well taken care of and the service was completed in a timely manner. We appreciate you trusting us with your vehicle and recommending our service department to others. Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!

May 15, 2024

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The service went great! Alberto kept me up to date with what was going on and also accommodated to my requests. More

by B.B95017739
Recommend Dealer
Yes

Other Employees Tagged: Alberto

May 16, 2024

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience at Town East Ford went great. It's important to us that our customers are kept informed and that we can accommodate their requests whenever possible. Alberto sounds like a valuable asset to our team! His commitment to clear communication and accommodation is much appreciated. We'll be sure to share your kind words with him – he'll be delighted to know how much you appreciate his efforts. Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service needs and ensuring another great experience with Alberto's assistance.

May 14, 2024

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Crista was very helpful. Everyone was on time performed as they said they would. Vehicles back much quicker than I anticipated. Thank you. More

by PROCHESTER09
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2024

Town East Ford responded

Thank you for choosing Town East Ford for your service needs! We're delighted to hear that Crista was very helpful and that the entire service experience exceeded your expectations. Getting your vehicle back quicker than anticipated is always a bonus! We appreciate you mentioning that everyone was on time and performed the work as promised. We'll be sure to pass on your kind words to Crista.

May 14, 2024

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Good and fast service , very kind employees definitely recommend to everyone else ans family members as well. More

by beltranmoris
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Recommend Dealer
Yes
May 15, 2024

Town East Ford responded

We're delighted to hear you had a good, fast, and friendly experience at Town East Ford! We strive to provide efficient service with a kind touch, so your feedback is very rewarding.

May 14, 2024

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The service was great! No issues whatsoever. I will definitely be back in the future. More

by JUSTINMILLER442
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Recommend Dealer
Yes
May 15, 2024

Town East Ford responded

We're thrilled to hear you had a great service experience at Town East Ford! No issues and a desire to return are exactly what we strive for.

May 14, 2024

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Excellent service, very friendly and helpful employees. My car was ready to be picked up sooner than expected. More

by Staceythomas
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Recommend Dealer
Yes

Other Employees Tagged: Christa & Kaitlyn Hancock

May 15, 2024

Town East Ford responded

We're thrilled to hear you had an excellent service experience at Town East Ford! Friendly and helpful employees are what we strive for, and getting your car back sooner than expected is always a bonus. This feedback lets us know we're on the right track.

May 12, 2024

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Employee Rating

Good service, let me know to situation about truck . Explained cost another factors completely. Very good More

by tracy
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Recommend Dealer
Yes
May 13, 2024

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a good service experience. At Town East Ford, we believe in clear communication with our customers. We appreciate you mentioning that our team kept you informed about the situation with your truck, explained the costs involved, and addressed any other factors thoroughly. Our goal is to ensure you understand the service your vehicle needs and feel confident in the work we perform. We're happy to hear our team achieved that for you! Thank you for choosing Town East Ford! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again.

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