blake and ozzy were such a great help and got me my dream
car. they were very great at explaining everything and getting me the best deal possible
car. they were very great at explaining everything and getting me the best deal possible
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by nadiaholguin2002
May 10, 2024 -
Town East Ford responded
Congratulations on your dream car! We're thrilled that Blake and Ozzy were able to help you find the perfect vehicle and answer all your questions. At Town East Ford, we pride ourselves on having a knowledgeable and customer-focused team. Thank you for mentioning Blake and Ozzy by name – we'll be sure to share your kind words with them!
It would be wonderful if the service advisor would ret
calls or answer her phone. It would also be helpful if the link to check car status was accurate. Lastly, do not go to lunch and leave the customer h
calls or answer her phone. It would also be helpful if the link to check car status was accurate. Lastly, do not go to lunch and leave the customer hanging when the car is already late.
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by Scurey
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Town East Ford responded
Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues.
To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future.
We look forward to hearing from you and working towards a resolution.
Let me start by saying, if you're in the market for a car
and want an experience that's equal parts efficient and entertaining, look no further than Town East Ford. From the moment I put in an inquiry on the
and want an experience that's equal parts efficient and entertaining, look no further than Town East Ford. From the moment I put in an inquiry on the website, Karen, the internet manager, had us covered. She navigated the digital realm like a boss, ensuring everything was lined up and ready to roll.
Then there's Brian, our salesman extraordinaire. Despite the constant interruptions from our 'over it' teens, he remained cool, calm, and collected throughout the entire process. He knew his stuff inside and out, guiding us seamlessly through the maze of car options until we found the perfect fit for our family.
But let's not forget about Ozzy. Oh, Ozzy. This guy in the business office. A true legend. Not only did he handle all the paperwork with finesse, but he also managed to inject some much-needed levity into the proceedings. I never thought I'd leave a dealership laughing, but thanks to Ozzy, anything is possible.
So, if you're looking for a dealership where professionalism meets personality, Town East Ford is the place to be. Highly recommend giving them a visit. Who knows, you might just drive off with a new car and a few good laughs to boot!
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by Cindy
May 02, 2024 -
Town East Ford responded
This is an amazing review – thank you for taking the time to share your experience! It sounds like your car buying journey was truly exceptional, and we're thrilled to hear it was both efficient and entertaining. From Karen's initial online support navigating the web to Brian's expertise guiding you through car options, it seems our team delivered at every step. Finding the perfect car for your family is a big decision, and we're happy Brian's knowledge and patience helped you achieve that. Ozzy sounds like a real gem! His ability to handle paperwork with finesse while injecting humor is a rare talent, and we're lucky to have him. We appreciate you mentioning how he made the experience enjoyable. At Town East Ford, we take pride in our professional team with a touch of personality.
Thank you again for choosing Town East Ford, and congratulations on your new car! We hope the laughs are a bonus feature you continue to enjoy with your new vehicle.
Been around a long time.
They try hard to make you happy. They have a decent selection of vehicles at what seems to be competitive market prices. I have done business time an
They try hard to make you happy. They have a decent selection of vehicles at what seems to be competitive market prices. I have done business time and time again with Town East Ford. Feels right.
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by HANDYSERVICECO
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2024 -
Town East Ford responded
Thank you for taking the time to leave such a loyal review! We truly appreciate your long-standing relationship with Town East Ford. Knowing that you've done business with us time and again and that it "feels right" means a lot to our team.
At Town East Ford, we strive to provide a comfortable and positive experience for all our customers. We take pride in offering a decent selection of vehicles at competitive market prices, and it's fantastic to hear you acknowledge that.
Our team is dedicated to working hard to find the right car for you and ensuring your satisfaction throughout the process. We're glad we've been able to achieve that for you consistently.
Thank you again for your continued loyalty. We look forward to serving you for many miles to come! Please don't hesitate to reach out to us if you have any questions or need anything in the future.
Farle was great through the entire (albeit long) ordering
process. He provided timely updates regarding the status of my Maverick. His level of service made it evident he was capable and motivated.
Maggi
process. He provided timely updates regarding the status of my Maverick. His level of service made it evident he was capable and motivated.
Maggie was also charming and friendly when I went to pick up the truck. She was engaging and displayed a high level of service.
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by Zack
Apr 19, 2024 -
Town East Ford responded
Thank you so much for the fantastic review! We're thrilled to hear that Farle provided you with timely updates and excellent service throughout the ordering process for your Maverick, especially considering it was a long one. We appreciate your recognition of his capability and motivation – we'll be sure to pass your kind words on to him!
We're also delighted to hear that Maggie was charming, friendly, and provided a high level of service when you picked up your truck. Creating a smooth and enjoyable experience from start to finish is our goal, and it sounds like both Farle and Maggie did an amazing job!
Congratulations on your new Maverick, and thanks again for choosing Town East Ford! We hope you enjoy your truck for many miles to come.
Blake is very knowledgeable and took the time to explain
everything about the vehicle and the purchase. I am planning on purchasing another vehicle from him again. Highly recommended him to my friends and
everything about the vehicle and the purchase. I am planning on purchasing another vehicle from him again. Highly recommended him to my friends and family..
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by Raymondalva
Apr 08, 2024 -
Town East Ford responded
Congratulations on your new car! We're thrilled to hear that Blake provided exceptional service and made the purchase process informative and enjoyable for you. We know how important it is to have a knowledgeable salesperson to answer your questions, and we're so happy Blake could exceed your expectations. Thank you for recommending Blake to your friends and family! That's the highest compliment we can receive. We look forward to seeing you again in the future, perhaps to help your friends and family find their perfect vehicles too!
sales people and business managers listened to what I
wanted and my concerns and were great at explaining everything. I live very close to this dealer and it is really mentally comforting to work out a d
wanted and my concerns and were great at explaining everything. I live very close to this dealer and it is really mentally comforting to work out a deal here knowing I am just minutes away from service and getting answers for operational questions I may have.
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by W_SGARD703
Verified Customer
Verified Customer
Apr 01, 2024 -
Town East Ford responded
Thank you for taking the time to leave this review! We at Town East Ford are thrilled to hear about your positive experience. We strive to build trust and lasting relationships with our customers. Your feedback lets us know we're on the right track!
Thank you again for choosing Town East Ford. We look forward to being your trusted automotive partner for many years to come!
Farle was excellent to work with and very accommodating.
The vehicle I bought appears to be in excellent condition.
The vehicle I bought appears to be in excellent condition.
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by Arthurw64
Mar 18, 2024 -
Town East Ford responded
Hi Arthur,
Thank you for your review. We are pleased to hear that Farle provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.
Excellent service no problems.
Service rendered was efficient and helpful. I was surprised by the time it took for .y oil and filter change.
Service rendered was efficient and helpful. I was surprised by the time it took for .y oil and filter change.
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by felton_felton
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2024 -
Town East Ford responded
Hi there,
Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.
Best experience and treatment I have ever had buying a
car! Would recommend Town East Ford to all my friends!
car! Would recommend Town East Ford to all my friends!
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by catherinewylie1961
Other Employees Tagged:
Cedric Jones, Tyler in Seevice
Mar 19, 2024 -
Town East Ford responded
Thank you for your kind words! We look forward to your next visit!