Phil Joyce
Phil Joyce at Jim Ellis Kia of Kennesaw
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Phil Joyce | Page 10

Service Advisor

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.0
106 Reviews
4.0

106 Reviews

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106 Reviews of Phil Joyce

March 30, 2023

Dealership Rating
Employee Rating

I don't have kind words at the moment. They messed up my brakes although I'm sure they will correct it. I'll just have to go out of my way to get the service done after being at the dealer More

by taunyaward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 31, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We've passed along your feedback to our service team, and someone should be reaching out to you soon. Best regards.

March 29, 2023

Dealership Rating
Employee Rating

They have prompt and friendly service. They were very professional, with clean facilities and refreshments. More

by A.rios.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Kris Musgrove , Michael Garrabrant, Tommy Wallis

Mar 29, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 21, 2023

Dealership Rating
Employee Rating

I have been a customer since around 2007/2008 when the business was Town Center Kia. I have had good experiences the entire time with the purchase of 3 vehicles & the maintenance of said vehicles. Keep up More

by MOOKBEAR.2001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell

Mar 23, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team is always a great help! Thanks again for your loyal business, and we hope to see you next visit. Take care!

March 18, 2023

Dealership Rating
Employee Rating

Great Service Department. Tommy W. went out of his way to address my window repair concerns. More

by Mariettagal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Mark Kerkoski , Tommy Wallis

Mar 20, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Tommy was such a great help! Thanks again for your business and kind words. Take care!

March 16, 2023

Dealership Rating
Employee Rating

People oriented get you in and out of the shop concerned about custermer very Good custermer service More

by Patriciamatthews47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Sam Stewart, Kris Musgrove , Michael Garrabrant, Tommy Wallis

Mar 16, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

March 15, 2023

Dealership Rating
Employee Rating

The staff was absolutely wonderful! The waiting had a nice atmosphere and everyone was helpful! More

by Kendalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Kris Musgrove , Michael Garrabrant, Tommy Wallis

Mar 16, 2023

Jim Ellis Kia of Kennesaw responded

Kendalyn, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

March 15, 2023

Dealership Rating
Employee Rating

This was my first time visiting this location. Everyone was very nice and helpful. Great service! More

by Cece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Kris Musgrove , Michael Garrabrant, Tommy Wallis

Mar 16, 2023

Jim Ellis Kia of Kennesaw responded

Cece, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 09, 2023

Dealership Rating
Employee Rating

Very nice to deal with purchasing a new car. The closing was efficient and didn’t take long. Our customer service representative, Chaz, was very helpful and low key. We didn’t feel like we were More

by triben1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Awolusi , Chazworth Martin

Mar 09, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Chaz was such a great help! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

March 07, 2023

Dealership Rating
Employee Rating

I have failed to get updates on my car. My car has been in there for three weeks More

by davidwilliamsii
Service Time
Service Communication
Recommend Dealer
No
Mar 08, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We're disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. For updates regarding your vehicle's service, please reach out to our team via the information below. Sam Stewart, Service Manager sams@jimellis.com

March 01, 2023

Dealership Rating
Employee Rating

My car was in the shop for three months and I received exactly one phone call. Service advisor never returned calls. More

by JO_NATHAN_JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 02, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're disappointed to hear about the experience you've described, and we truly apologize for any inconvenience this may have caused you. If you have any further questions or concerns regarding your visit with us, please don't hesitate reaching out to us at sams@jimellis.com. Best regards.

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